Initial Business Response / [redacted] (1000, 5, 2014/08/12) */ We have repaired Mr***'s window motorHis non-Nissan warranty is the reason it took so longWe had to wait for authorization from them before repairing itWe have also ordered and received the speaker cover that we are going to pay for as a goodwill gestureWe have tried to call him but get no answer at the phone number he gave so we have sent him a letter that the part is inThere is nothing more we can do Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Icall nissan too many time and I spoke withe mr [redacted] abought bring my car he said I have to have appointment that was Friday 8/around 9am that when he said bring it Monday and I call my warranty 2days later if nissan call to conferm with you she said no Final Business Response / [redacted] (4000, 11, 2014/08/29) */ We have done everything we can for Mr [redacted] and even offered to fix something we did not breakHis vehicle was repaired under his aftermarket warranty Final Consumer Response / [redacted] (4200, 13, 2014/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) If they are really do care about thier customers they will try to worke smoe thing out during the complaint periods And they said they wont to fix something did not break I have warranty cover 100% if idid brake I will aske to fixe it but nissan brake it and also damage some other item in the car and the worst thing they evaluateThier services exceedWithout give me chance to give my opinion
Initial Business Response / [redacted] (1000, 5, 2014/08/01) */ We apologize to Mr [redacted] for any misunderstanding there was about when his first payment is due and how it was handledBecause of that we allowed him extra time to give us his down payment of $We feel that is more than enough for the inconvenience and cannot wave the promissory note that he signed Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept there response do to this was not a simple event of them making a mistakeThis was a deliberate attack and personal threat that I receivedNO business shall be allowed to attack and threaten there customers, just because they exercised their constitutional rightNO ONE has call from Kelly Nissan and issued any apology for the initial threat or for there attempt to punish me for being truthful on their surveyThis is NOT a matter I am willing to leave unsolvedKelly Nissan needs to suffer some form of punishment or loss so that this will never happen to another person Final Business Response / [redacted] (4000, 9, 2014/08/11) */ We have apologized to Mr [redacted] and as a goodwill gesture allowed him extra time to return his down paymentWe have done everything that we can doWe look forward to receiving Mr [redacted] 's down payment on or before August 15th Final Consumer Response / [redacted] (4200, 11, 2014/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the same exact response they gave the first time, nothing has been doneThe extension of time for the down payment was already agreed upon BEFORE they called and threatened meThat agreement was made do to either Kelly Nissan lying or omitting, the correct information on when my payment due date could be changedIt HAD NOTHING TO DUE WITH THEM CALLING AND THREATING ME! They have done NOTHING to resolve that issueThis amount to a threat to the general public if [redacted] Nissan is allowed to lie, threaten, and bully the general public due to them exercising there rightsThis can not go unresolved and I DO NOT ACCEPT their answer here because they have done nothing to resolve this matter
Initial Business Response / [redacted] (1000, 5, 2014/05/02) */ Ms [redacted] did have her oil changed on April 8th and we diagnosed the camera on the 10thDuring each oil change we perform a courtesy multi-point inspection, but this does not include the back up cameraWe would not have any reason to be near the cameraMs [redacted] 's vehicle is years old and has over 78,miles on itUnfortunately, we cannot predict when a part will fail or go badOn the 10th, we quoted a price of $plus tax for the camera which is the retail price for itThat is stated on her paperwork that was given to herAs a goodwill gesture, we decided to wave the labor chargeI do not know who or where she called to get a price of $for the camera, but we are willing to honor that price and again not charge for labor if Ms [redacted] would like it repaired Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to response to state that as I have stated prior I brought my car in for a oil change and everything was working fine (rear camera)and after I recieved my car back after the oil change and carwash my camera was not workingAfter several attempts to bring my car back I was told that the camera stop working and needed to be replaced, and since that time the camera has started working agian but the line on the camera is shakingAnd as before with my tire I was told that it was a nail in the firewall and I needed to replace a $tire just to fine out that it was not trueSo now i'm questioning when my car serviced or washed was my wires tampered with or wetI would have been out of several hundred dollars if I choose to take your advice and have the camera repairedTo me it's very ironic that the camera is working but the lines are not working properlyI feel like there was something done to my car and I do not feel I should be charged anything after this event has happenedI feel that my car was in your possession when this happened and I don't feel I should be held liable for itI FEEL IT'S VERY STRANGE THAT THE CAMERA STARTING ALL OF A SUDDEN WHEN YOU TELL ME IT'S ELECTICAL AND NEEDS TO BE REPLACED!!!!!!! Final Business Response / [redacted] (4000, 9, 2014/05/13) */ Once again, we cannot determine when particular parts will failWe can determine when "wear" items like brake pads or tires will need to be replaced because we can see that they are wearingAn electrical item like a camera is impossible to determine when it will failOur technician spent several hours checking all the wiring to determine that it was an internal failure in the cameraIt's not a wiring issue, there is a problem with the camera itselfOur original offer still standsWe will replace the camera for $plus tax and not charge for laborThis is a discount of over $between the labor and parts
Initial Business Response / [redacted] (1000, 5, 2014/06/26) */ On May 23rd we sent an e-mail to Ms [redacted] documenting all that we didIf for some reason that was not received we will be happy to either re-send it our mail her the copies [redacted] our Parts and Service Director spent over an hour on the phone with Ms [redacted] explaining the repair and why we diagnosed what we didBecause we value Ms [redacted] business she was given a $discount for the work we did in AprilWe assume that the noise that she originally complained about in April is not there and the repair we performed solved the issueTherefore we think that a $discount is more than enough for a repair that was done and solved the problemAgain, we will be happy to send Ms [redacted] the documentation that she has asked forJust please let us know whether by e-mail, fax or regular mail Consumer Response / [redacted] (3000, 12, 2014/08/13) */ I have not received any correspondence from [redacted] Nissan regarding the repairs for my carThey have my home and email addresses: [redacted] @yahoo.com [redacted] S [redacted] St Chicago, IL XXXXX I requested the letter because what Mr [redacted] told me during our phone discussion was not in the report I was given Business Response / [redacted] (4000, 16, 2014/08/29) */ We have sent the paperwork to Ms [redacted] and her vehicle has been repaired Consumer Response / [redacted] (4200, 18, 2014/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) kelly nissan has failed to send me any written form of communication Business Response / [redacted] (4000, 22, 2014/09/23) */ Ms [redacted] paperwork has been sent in the mail
Let me start off by saying this dealership is a complete rip off. They're terrible with customer service and communicating with customers. They try to convince to buy a used car that knowingly will lose value EXTREMELY fast, make a bunch of 6-month, 12-month promises. The car I purchased they lied to me about the extended warranty and it's active periods. I bought a [redacted] with 80k miles.The car was under factory warranty until 100k, and my extended warranty THEY OFFERED was suppose to be until 140k. However at 107k, the impala transmission with out and the extended warranty did start from the sale date NOT WHEN THE FACTORY EXPIRED like I was told. Of course I ended up paying over $1600 to fix the car. But do you think they worked with me to get a new one? Absolutely not. I HATE THIS DEALERSHIP AND I WOULDNT SEND MY [redacted] OF MY MOTHER THERE. GO TO [redacted] !!!!!!! KELLY NISSAN are full of cons and manipulators. They only work with non-credible banks that you have a hard time accessing information of your account to. John is one to avoid!!!!
Initial Business Response / [redacted] (1000, 5, 2014/08/12) */ We have repaired Mr***'s window motorHis non-Nissan warranty is the reason it took so longWe had to wait for authorization from them before repairing itWe have also ordered and received the speaker cover that we are going to pay for as a goodwill gestureWe have tried to call him but get no answer at the phone number he gave so we have sent him a letter that the part is inThere is nothing more we can do Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Icall nissan too many time and I spoke withe mr [redacted] abought bring my car he said I have to have appointment that was Friday 8/around 9am that when he said bring it Monday and I call my warranty 2days later if nissan call to conferm with you she said no Final Business Response / [redacted] (4000, 11, 2014/08/29) */ We have done everything we can for Mr [redacted] and even offered to fix something we did not breakHis vehicle was repaired under his aftermarket warranty Final Consumer Response / [redacted] (4200, 13, 2014/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) If they are really do care about thier customers they will try to worke smoe thing out during the complaint periods And they said they wont to fix something did not break I have warranty cover 100% if idid brake I will aske to fixe it but nissan brake it and also damage some other item in the car and the worst thing they evaluateThier services exceedWithout give me chance to give my opinion
Initial Business Response / [redacted] (1000, 5, 2014/08/01) */ We apologize to Mr [redacted] for any misunderstanding there was about when his first payment is due and how it was handledBecause of that we allowed him extra time to give us his down payment of $We feel that is more than enough for the inconvenience and cannot wave the promissory note that he signed Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept there response do to this was not a simple event of them making a mistakeThis was a deliberate attack and personal threat that I receivedNO business shall be allowed to attack and threaten there customers, just because they exercised their constitutional rightNO ONE has call from Kelly Nissan and issued any apology for the initial threat or for there attempt to punish me for being truthful on their surveyThis is NOT a matter I am willing to leave unsolvedKelly Nissan needs to suffer some form of punishment or loss so that this will never happen to another person Final Business Response / [redacted] (4000, 9, 2014/08/11) */ We have apologized to Mr [redacted] and as a goodwill gesture allowed him extra time to return his down paymentWe have done everything that we can doWe look forward to receiving Mr [redacted] 's down payment on or before August 15th Final Consumer Response / [redacted] (4200, 11, 2014/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the same exact response they gave the first time, nothing has been doneThe extension of time for the down payment was already agreed upon BEFORE they called and threatened meThat agreement was made do to either Kelly Nissan lying or omitting, the correct information on when my payment due date could be changedIt HAD NOTHING TO DUE WITH THEM CALLING AND THREATING ME! They have done NOTHING to resolve that issueThis amount to a threat to the general public if [redacted] Nissan is allowed to lie, threaten, and bully the general public due to them exercising there rightsThis can not go unresolved and I DO NOT ACCEPT their answer here because they have done nothing to resolve this matter
Initial Business Response / [redacted] (1000, 5, 2014/05/02) */ Ms [redacted] did have her oil changed on April 8th and we diagnosed the camera on the 10thDuring each oil change we perform a courtesy multi-point inspection, but this does not include the back up cameraWe would not have any reason to be near the cameraMs [redacted] 's vehicle is years old and has over 78,miles on itUnfortunately, we cannot predict when a part will fail or go badOn the 10th, we quoted a price of $plus tax for the camera which is the retail price for itThat is stated on her paperwork that was given to herAs a goodwill gesture, we decided to wave the labor chargeI do not know who or where she called to get a price of $for the camera, but we are willing to honor that price and again not charge for labor if Ms [redacted] would like it repaired Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to response to state that as I have stated prior I brought my car in for a oil change and everything was working fine (rear camera)and after I recieved my car back after the oil change and carwash my camera was not workingAfter several attempts to bring my car back I was told that the camera stop working and needed to be replaced, and since that time the camera has started working agian but the line on the camera is shakingAnd as before with my tire I was told that it was a nail in the firewall and I needed to replace a $tire just to fine out that it was not trueSo now i'm questioning when my car serviced or washed was my wires tampered with or wetI would have been out of several hundred dollars if I choose to take your advice and have the camera repairedTo me it's very ironic that the camera is working but the lines are not working properlyI feel like there was something done to my car and I do not feel I should be charged anything after this event has happenedI feel that my car was in your possession when this happened and I don't feel I should be held liable for itI FEEL IT'S VERY STRANGE THAT THE CAMERA STARTING ALL OF A SUDDEN WHEN YOU TELL ME IT'S ELECTICAL AND NEEDS TO BE REPLACED!!!!!!! Final Business Response / [redacted] (4000, 9, 2014/05/13) */ Once again, we cannot determine when particular parts will failWe can determine when "wear" items like brake pads or tires will need to be replaced because we can see that they are wearingAn electrical item like a camera is impossible to determine when it will failOur technician spent several hours checking all the wiring to determine that it was an internal failure in the cameraIt's not a wiring issue, there is a problem with the camera itselfOur original offer still standsWe will replace the camera for $plus tax and not charge for laborThis is a discount of over $between the labor and parts
Initial Business Response / [redacted] (1000, 5, 2014/06/26) */ On May 23rd we sent an e-mail to Ms [redacted] documenting all that we didIf for some reason that was not received we will be happy to either re-send it our mail her the copies [redacted] our Parts and Service Director spent over an hour on the phone with Ms [redacted] explaining the repair and why we diagnosed what we didBecause we value Ms [redacted] business she was given a $discount for the work we did in AprilWe assume that the noise that she originally complained about in April is not there and the repair we performed solved the issueTherefore we think that a $discount is more than enough for a repair that was done and solved the problemAgain, we will be happy to send Ms [redacted] the documentation that she has asked forJust please let us know whether by e-mail, fax or regular mail Consumer Response / [redacted] (3000, 12, 2014/08/13) */ I have not received any correspondence from [redacted] Nissan regarding the repairs for my carThey have my home and email addresses: [redacted] @yahoo.com [redacted] S [redacted] St Chicago, IL XXXXX I requested the letter because what Mr [redacted] told me during our phone discussion was not in the report I was given Business Response / [redacted] (4000, 16, 2014/08/29) */ We have sent the paperwork to Ms [redacted] and her vehicle has been repaired Consumer Response / [redacted] (4200, 18, 2014/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) kelly nissan has failed to send me any written form of communication Business Response / [redacted] (4000, 22, 2014/09/23) */ Ms [redacted] paperwork has been sent in the mail
Let me start off by saying this dealership is a complete rip off. They're terrible with customer service and communicating with customers. They try to convince to buy a used car that knowingly will lose value EXTREMELY fast, make a bunch of 6-month, 12-month promises. The car I purchased they lied to me about the extended warranty and it's active periods. I bought a [redacted] with 80k miles.The car was under factory warranty until 100k, and my extended warranty THEY OFFERED was suppose to be until 140k. However at 107k, the impala transmission with out and the extended warranty did start from the sale date NOT WHEN THE FACTORY EXPIRED like I was told. Of course I ended up paying over $1600 to fix the car. But do you think they worked with me to get a new one? Absolutely not. I HATE THIS DEALERSHIP AND I WOULDNT SEND MY [redacted] OF MY MOTHER THERE. GO TO [redacted] !!!!!!! KELLY NISSAN are full of cons and manipulators. They only work with non-credible banks that you have a hard time accessing information of your account to. John is one to avoid!!!!