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Kelly Services, Inc.

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Reviews Kelly Services, Inc.

Kelly Services, Inc. Reviews (98)

Initial Business Response /* (1000, 5, 2015/08/12) */
Contact Name and Title: *** *** Dir of CR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Quill.com
Quill apologizes for this inconvenienceOn Jul - the customer ordered a *** calculator on o#XXXXXXXX but
unfortunately received a *** calculator instead and that order was paid with a credit cardOn Jul a return/credit was initiated for the incorrect item and a replacement order ( o# XXXXXXXX) for the correct item was processedThe customer's credit card was again charged for the replacement order, however, the credit memo (#XXXXX) in the amount of $was issued for the original purchaseWe show that credit was posted back to the credit card on Aug/While this customer was charged twice, a credit was issued to offset the initial chargeThat said, we believe the account to be accurateWhen a replacement order is done, we need to credit the original purchase and recharge for the nextWe cannot do exchanges or priced replacement orders

Complaint: ***
I am rejecting this response because: The problem is Quill.Com reject to accept my credit card for "pre-pay" without no reasonI can not make any order from Quill.Com with my credit card due to unknown policy from Quill.ComI contacted several times to Quill.Com and their Credit department. Mr *** in credit department gave me a famous explanation "You are in our blacklist, we don't do business with you if you pay with credit card". That is so insulting! If Quill.Com policy not support credit card for every one, do not set up options of payment in WebsiteIf Quill.com just put me in blacklist accidentally, please correct that for an innocent customer for future buying. I am a serious buyer with good credit recordQuill.com already lost one business in this case due to glitching of the customer service and not-well-training persons
Sincerely,
*** ***

We are sorry the customer feels this wayI believe one of the items was damaged. The original return was processed according to procedure. The customer did not process the return from their end on the specified timeline. Quill cash was offered to help resolve the situation as the customer was not entitled to any recourse

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
* ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID *** and find that this resolution is satisfactory to me Please also let Quill know that the package was finally delivered too, so now I no longer need the credit Thanks for your help on this.
Sincerely,
*** ***

the signed documents are provided from the carrier that delivered the product. We had previously credited all but one shipment. A Quill rep was in touch with the customer regarding thisThe credit was processed yesterday in our system. It may take up to 5-business days for the
customer to see the credit on their account

Quill apologizes for this inconvenience. We get inventory feeds from all our direct ship vendors and depend on them for accurate information. I do see we had to reacknowledge your order and push out the delivery date Keep in mind we do not actually charge your card
until we get notification from the vendor that your order has shipped. I did request this item be removed from the site today until inventory is updated and accurate or the item is back in stock. You can cancel your order at any time if this new delivery date will not meet your needs

Quill apologizes for this inconvenience. The purchase was done approximately year ago (9/23/2015)The customer was not asked to return anything. We did actually issue credit for the full price which is against our 30-day return policy. A refund check for the amount of $
was send to the customer on Sept 7. A replacement order was completed, but on hold pending payment from the customer. The order would be canceled if the customer did not call with a payment. He was sent a reminder on Sept 7. The customer is indicating he is out $He never paid $and was actually sent a refund check for any costs that he did pay for his purchase over year ago. Since this was past the warranty or return period, the only way for the customer to get another part was to get a replacement order. If he is interested in doing so, he needs to call Quill to prepay and we can release the replacement order

Initial Business Response /* (1000, 5, 2015/07/22) */
Contact Name and Title:*** Dir of CR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Quill.com
Quill apologizes for the inconvenienceOrder XXXXXXXX item XXXXXXXUNI was coded as UPS but it is a truckThe vendor did
attempt to pick up the product from the customer via truck, but customer had it bolted to floorQuill did arrange a pick up on 7/We did get confirmation this was picked up from the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

July - called customer/not avail/left voice messageWe also sent email apologizing for the delay to have the credit processedAdvised customer the reference # for the credit of $and explained she should see it in 4-days business days on the credit card. Gave a direct contact
number for customer to call if had any issues. Also explained we had changed delivery carrier to *** only. gave $Quill Cash for negative order experience in hopes to prove we can provide a better experience.-waiting cx reply to voice message and email reach out -July - pm AST -called cx 2nd time- call went direct to voicemail//left voice message advising that credit was complete-1:AST-customer replied back via email saying she was satisfied with the resolution and that her concerns were listened toCONSIDERED RESOLVED Tell us why here

Quill apologizes for this inconvenience. We did locate a vendor that was able to provide the size and color neededWe created a quote order *** that was sent to the customer. We have attempted to contact the customer twice & left a message indicating the “quote is
pending approval”. We will process the order once we get approval from the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 9, 2015/07/23) */
Quill apologizes for this inconvenienceThis is not the experience we wanted for a new customer to our companyThere was a pak quantity error on the site when the order was placedQuill.com may, at its sole discretion, revise prices, limit
quantities and correct pricing/printing errorsWe did contact the customer and offer box for free which was declinedThe request was to pick up the product and credit the accountThis is in process as we speak
Initial Consumer Rebuttal /* (3000, 11, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Business said, if I take all quantity then I'm entitled for a free boxIf I dot take all 5, I don't get the free boxIs that even a real negotiation? I think not
Final Business Response /* (4000, 13, 2015/07/23) */
Contact Name and Title: Robert *** Dir of CR
Contact Phone: ***
Contact Email: Robert.***@Quill.com
The pricing was and is accurate for boxAs stated, the pak qty was incorrectThere is no negotiationAs we discussed with this customer, we can take all of the product back and credit the account or the customer can choose to keep the product at the current price and we can get bx free for the inconvenience

Contact Name and Title: *** *** Dir of CR
Contact Phone: ***
Contact Email: ***@Quill.com
Quill apologizes for this inconvenienceQuill.com does have a day return policy with technology items where we will process a return of the defective itemHowever, after
that days, as with all technology items, there is a very specific Manufacturer warranty and any problems or issues would be referred to the Manufacturer directly to be dealt with since we do not make or service such productsThis warranty coverage often has very specific requirements/exclusions that pertain to that specific item warrantyWarranty coverage is of course determined by the manufacturer - not QuillIt is standard procedure by all retailers that all warranty issues are dealt directly through the manufacturers for the specific time of coverage and have nothing to do with the retailer because it is the Manufacturer that provides the warranty and its conditions and guarantees their product for the warranty period
However, as a one-time accommodation, we are willing to offer a return of this machine and a reshipment of the same itemWe apologize for this experienceOur goal is to give 100% satisfaction and hopefully resolving this issue will get you back in business with your printing needs

Initial Business Response /* (1000, 5, 2015/07/31) */
Contact Name and Title: *** Dir of CR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Quill.com
Quill apologizes for this inconvenienceOur goal is to try to deliver to the customer next dayTo accomplish that, we
sometimes are not able to stop a shipment from being loaded on a truck and shippedAs well, we are sometime unsuccessful to stop a delivery with the carrier since it is a next day deliveryWe did issue a credit for this purchase on 7/30; Credit number XXXXX for $We e-mailed a copy of the credit to the customer today for their recordsIt may take 3-business days for this to clear his charge account

Initial Business Response /* (1000, 5, 2015/07/14) */
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Quill.com
Quill apologizes for the confusionThe order was for boxesThe original total was $pretaxThere was a coupon
applied to this order ($off orders greater than $60.00)Since you ordered $of product, the coupon was appliedThe total came down to $pretax; ($64.95-$15.00)The $includes the $taxPlease let us know if we can help any further

This is to advise the Revdex.com that on March customer *** *** was contacted personally by phone concerning his Revdex.com Complaint # #***. We apologized for the negative experience with the Credit Department when placing his first order and assured him that any
lapses in customer care would be addressed. The customer had a return of the order but through discussion, we were able to provide a cost accommodation that the customer was then willing to keep the order On March 2018, we called the customer to confirm that his account currently had a $credit limitWe explained that over time, once order/payment history has been established, the line of credit could be revisited directly with the Credit Dept In addition, we placed $of Quill Cash on his account to apply to a future order. Mr*** indicated that he was satisfied with the resolution and action taken. We consider this complaint resolved

Complaint: ***
I am rejecting this response because:This response does not address my concernIf Quill is a business to business site then why do you sell directly to consumers? My concern is not that I did not receive communication, that is how I found out that the orders were cancelled, my concern is that you sold me product that was not availableWhy do you sell products that are not available? Again, I purchased something that was available, not out of stock, on your web page and I paid in good faith using my personal credit card. when I purchased that printer from you we entered into a contract, you have an obligation to meet that contract
Sincerely,
*** ***

From: *** *** *** For ***, we did speak with the customer today. The customer indicated that he did not receive the gift card. We told him we would send another out today with a required signature so we both know it was received.
He gave us the name and address to send it toWe have the tracking number and will track the shipment to insure it gets delivered

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Address: 3655 Michigan Avenue, Cincinnati, Ohio, United States, 45208

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