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Kelly Window & Door, Inc.

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Reviews Kelly Window & Door, Inc.

Kelly Window & Door, Inc. Reviews (1)

Complaint9/11/15 huge down payment to Kelly Windows & Doors to have several windows installed. They worked Dec 1-5th & have not returned to complete the work.On September 11, 2015, we signed a contract to have Kelly Windows and Doors install several large windows on our patio. Mr. [redacted] suggested we pay them half now and the balance upon completion of installation of glass windows with satisfaction. Mr. [redacted] made REGULAR contacts with us until he received the down payment on Sept. 11, 2015. We waited for weeks for the windows to arrive. During this time, Mr. [redacted] contacts with us became fewer. Finally late November Mr.[redacted] called to say the windows were in and the men would begin installation on Monday, Nov 30th. Due to the rainy weather, he called & emailed Monday and said they would begin Tuesday, December 1st at 8am. The two gentlemen arrived Dec 1 - Dec 4, 2015. They did a great job doing the first phase of the installation. He and long with Mr. [redacted] said they had to wait for inspection before they could proceed further. We waited for 2 weeks (Dec. 18) without hearing from anyone at Kelly Windows and Doors. We called Mr. [redacted] again. He said he was still waiting for the inspector. He will call the inspector and get back with you. Mr. [redacted] did call again and said he was still waiting on the inspector and he asked us if we wanted to go on and give him the balance due. We told him No, we agreed on half down and balance upon completion. On December 22, I went to Kelly W&D office and asked to speak to Mr. [redacted] I was told he was not in. Later that afternoon (Dec. 22) Mr. [redacted] called. I asked him what was the hold up for our windows not being completely installed. Again he said he was waiting for the inspector. I told him as a homeowner who have already made a large down payment,I should NOT have to keep calling you for updates. I told Mr. [redacted] for now on I wanted WEEKLY updates. He apologized and said from now on he will give me WEEKLY updates. As of today, Thursday, January 21, 2016 it has been 4 WEEKS and I have not heard from Mr. [redacted] Tomorrow Friday, January 22nd will be 7 weeks since the workers stopped working on the first phase of the windows. Their last day on the job (Dec. 4, 2015) they left my patio in a disarray with the appearance they left in a hurry without cleaning up any of their trash. My custom blinds which they took down are yet laying on the patio floor for 7 WEEKS now with our patio having open exposure to the community. We have not heard from Mr. [redacted] or anyone else at Kelly and Windows. We are very disappointed and embarrassed from neighbors who are constantly asking, when are they going to finish your windows? So we finally took the Kelly advertising sign down from our yard. We have not been able to utilize our patio during the nice warm days, holidays, or family birthdays. My grandson birthday party scheduled for Dec. 21st had to be cancelled because the windows were not completely installed. We have experienced so much stress from the unsightly scene of the patio. Our HOA approval to have the glass windows installed within 6 months will expire on Thursday, February 4, 2016 and yet Kelly W & D have not completed the work or communicated any further with us since Dec. 22, 2015. We are VERY dissatisfied and we need our windows completed before February 4, 2016.Desired SettlementWe want Kelly Window and Door to finish the job of installing our glass windows & trimming, re install our custom blinds, clean up the debris, give us a copy of the Engineer Report a copy of the Town's Permit Application to have windows installed, and to reduce the balance amount significantly owed due to all the things we have had to encounter because of their lack of commitment & communication with us on this project.More Info Received From The ConsumerUpdate. As of today Feb 8th I still have not heard from anyone at Kelly Window & Doors. Tomorrow will be exactly 7 weeks since I last spoke with [redacted] asking him to update me weekly. He agreed to do so but he has not done so. Friday, February 5th has been 9 weeks since we last seen the installers. We are moving forth to have the contract terminated. Our HOA 6 months approval to have the job completed expired on February 4th. Now we have to reapply to get windows installed. Our check was given to [redacted] on Sept 11, 2015. There is no reason why our installation is not completed almost 5 months later.More Info Received From The BusinessYou say that you previously provided us with this complaint. This is the first time I've seen it. I don't know where it was emailed, but I did not see it before this morning 02/08/16. Let me check it out and we will be addressing it. We very sincerely want to make this right for Mr. & Mrs. [redacted]. Thank you,[redacted]Kelly Window and Door, Inc.O: XXX-XXX-XXXX X 102C: XXX-XXX-XXXXW: www.kellywindowanddoor.comMore Info Received From The ConsumerOn Monday, February 8th Mr. Kelly sent us an email asking if he could come over by Wed. Feb 10th to discuss the complaint. We agreed to meet with him. Mr. Kelly was very apologetic and acknowledged his company was at fault. However he would do everything possible to correct the situation. He immediately contacted one of his workers informing him he is to report to our home Thursday 9am. The very nice young man arrived on time, worked extremely hard all day and left our place in superb shape. We were well pleased with his quality of work. Mr. Kelly is yet working on the remaining issues and hopes to have them resolved shortly. We thanked him for his service so far and we look forward to the completion of this project.

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Description: Window Companies, Door Installers, Door Companies, Door Frame Suppliers, Awning Canopy Suppliers, Sunroom and Solarium Construction Companies, Window Installation Companies, Siding Contractors, Patio, Porch and Deck Enclosure Companies, Home Addition Builders, Home Improvement Builders, Contractors - Gutters, Gutter Leaf Guards, Gutter and Downspout Suppliers

Address: 111 Woodwinds Industrial Ct Ste B, Cary, North Carolina, United States, 27511-6221

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