From: [redacted] Sent: Wednesday, April 09, 1:PMTo: drteamSubject: Dispute ID # [redacted] Response To Whom It May Concern, I have received the copy of the concern filed about our company and would like to respond to the complaint filed by Ms [redacted] *** (ID # [redacted] ) Ms [redacted] phoned our store on Tuesday, April 1st, to inquire if she would be able to return an outfit purchased from us because after her daughter had put on the outfit she noticed what she considered a defect in the outfitI did ask if she had removed the tags and she told me she hadI explained to her that our return policy, as clearly printed on the bottom of her receipt and as posted in a frame at our registers (please see attachments ##& #3), clearly states that we will gladly refund boutique items in the original packaging WITH TAG ATTACHEDAfter listening to her concerns that this was not a result of wear but that she felt it was defect, I asked her to bring the item to the store for our reviewI told her that if it was clearly a defect, I would, in fact, refund her moneyWhen she arrived at the store, I was indisposed, however our Store Manager and Salon Manager not only viewed the garment, but also held and examined itOur Store Manager determined that this was not a manufacturer defect but a snag most likely due to wearIn addition to this, Ms [redacted] even admitted that the snag was probably made worse when she washed the garmentClearly, this item was not in original form if her daughter had worn it and she had washed itAt Sweet & Sassy we strive to ensure that our customers can shop with confidence knowing that we provide quality products and services at value pricesInstances have arisen in the past in which we have made a return for customers if we feel there was a problem with the quality of the item(s) purchasedThis was not one of those instancesOur return policy is clearly stated and, in cases such as this, we feel the need to stand by it Thank you for the opportunity to respond to this complaintIf there is any further information needed please feel free to respond to this emailIn addition, if there are other methods for communicating our return policy to our customers that we are not utilizing, we would be open to suggestion Thank you and regards, [redacted] Owner, Sweet & Sassy - Cypress
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9993708, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
Alley Diaz
Clearly this store owner does not stand by the merchandise she sells I was upfront with the owner that the outfit was worn, washed and the defect made worse Nonetheless, the quality of the product is poor The associate's "examination" of the product was simply taking a look at the top My daughter only wore the outfit once, how could the "snag" be caused by wear? Assuming a reputable store stood by the products they sell, this would be something they should pass along to the manufacturer and request my daughter's top be replaced I visit and purchase products from many retail companies who stand behind their merchandise Sadly, this is the customer service others can expect to receive from the Sweet n Sassy store in Cypress
From: *** *** Sent: Wednesday, April 09,
1:PMTo: drteamSubject: Dispute ID #*** Response
To Whom It May Concern,
I have received the copy of the concern filed about our company and would
like to respond to the complaint filed by Ms*** *** (ID #***)
Ms*** phoned our store on Tuesday, April 1st, to inquire if she would be
able to return an outfit purchased from us because after her daughter had put
on the outfit she noticed what she considered a defect in the outfitI did ask
if she had removed the tags and she told me she hadI explained to her that
our return policy, as clearly printed on the bottom of her receipt and as
posted in a frame at our registers (please see attachments ##& #3),
clearly states that we will gladly refund boutique items in the original
packaging WITH TAG ATTACHEDAfter listening to her concerns that this was not
a result of wear but that she felt it was defect, I asked her to bring the item
to the store for our reviewI told her that if it was clearly a defect, I would,
in fact, refund her moneyWhen she arrived at the store, I was indisposed,
however our Store Manager and Salon Manager not only viewed the garment, but
also held and examined itOur Store Manager determined that this was not a
manufacturer defect but a snag most likely due to wearIn addition to this,
Ms*** even admitted that the snag was probably made worse when she washed
the garmentClearly, this item was not in original form if her daughter had
worn it and she had washed itAt Sweet & Sassy we strive to ensure that
our customers can shop with confidence knowing that we provide quality products
and services at value pricesInstances have arisen in the past in which we
have made a return for customers if we feel there was a problem with the quality
of the item(s) purchasedThis was not one of those instancesOur return
policy is clearly stated and, in cases such as this, we feel the need to stand
by it
Thank you for the opportunity to respond to this complaintIf there is any
further information needed please feel free to respond to this emailIn
addition, if there are other methods for communicating our return policy to our
customers that we are not utilizing, we would be open to suggestion
Thank you and regards,
*** ***
Owner, Sweet & Sassy - Cypress
From: [redacted] Sent: Wednesday, April 09, 1:PMTo: drteamSubject: Dispute ID # [redacted] Response To Whom It May Concern, I have received the copy of the concern filed about our company and would like to respond to the complaint filed by Ms [redacted] *** (ID # [redacted] ) Ms [redacted] phoned our store on Tuesday, April 1st, to inquire if she would be able to return an outfit purchased from us because after her daughter had put on the outfit she noticed what she considered a defect in the outfitI did ask if she had removed the tags and she told me she hadI explained to her that our return policy, as clearly printed on the bottom of her receipt and as posted in a frame at our registers (please see attachments ##& #3), clearly states that we will gladly refund boutique items in the original packaging WITH TAG ATTACHEDAfter listening to her concerns that this was not a result of wear but that she felt it was defect, I asked her to bring the item to the store for our reviewI told her that if it was clearly a defect, I would, in fact, refund her moneyWhen she arrived at the store, I was indisposed, however our Store Manager and Salon Manager not only viewed the garment, but also held and examined itOur Store Manager determined that this was not a manufacturer defect but a snag most likely due to wearIn addition to this, Ms [redacted] even admitted that the snag was probably made worse when she washed the garmentClearly, this item was not in original form if her daughter had worn it and she had washed itAt Sweet & Sassy we strive to ensure that our customers can shop with confidence knowing that we provide quality products and services at value pricesInstances have arisen in the past in which we have made a return for customers if we feel there was a problem with the quality of the item(s) purchasedThis was not one of those instancesOur return policy is clearly stated and, in cases such as this, we feel the need to stand by it Thank you for the opportunity to respond to this complaintIf there is any further information needed please feel free to respond to this emailIn addition, if there are other methods for communicating our return policy to our customers that we are not utilizing, we would be open to suggestion Thank you and regards, [redacted] Owner, Sweet & Sassy - Cypress
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9993708, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
Alley Diaz
Clearly this store owner does not stand by the merchandise she sells I was upfront with the owner that the outfit was worn, washed and the defect made worse Nonetheless, the quality of the product is poor The associate's "examination" of the product was simply taking a look at the top My daughter only wore the outfit once, how could the "snag" be caused by wear? Assuming a reputable store stood by the products they sell, this would be something they should pass along to the manufacturer and request my daughter's top be replaced I visit and purchase products from many retail companies who stand behind their merchandise Sadly, this is the customer service others can expect to receive from the Sweet n Sassy store in Cypress
From: *** *** Sent: Wednesday, April 09,
1:PMTo: drteamSubject: Dispute ID #*** Response
To Whom It May Concern,
I have received the copy of the concern filed about our company and would
like to respond to the complaint filed by Ms*** *** (ID #***)
Ms*** phoned our store on Tuesday, April 1st, to inquire if she would be
able to return an outfit purchased from us because after her daughter had put
on the outfit she noticed what she considered a defect in the outfitI did ask
if she had removed the tags and she told me she hadI explained to her that
our return policy, as clearly printed on the bottom of her receipt and as
posted in a frame at our registers (please see attachments ##& #3),
clearly states that we will gladly refund boutique items in the original
packaging WITH TAG ATTACHEDAfter listening to her concerns that this was not
a result of wear but that she felt it was defect, I asked her to bring the item
to the store for our reviewI told her that if it was clearly a defect, I would,
in fact, refund her moneyWhen she arrived at the store, I was indisposed,
however our Store Manager and Salon Manager not only viewed the garment, but
also held and examined itOur Store Manager determined that this was not a
manufacturer defect but a snag most likely due to wearIn addition to this,
Ms*** even admitted that the snag was probably made worse when she washed
the garmentClearly, this item was not in original form if her daughter had
worn it and she had washed itAt Sweet & Sassy we strive to ensure that
our customers can shop with confidence knowing that we provide quality products
and services at value pricesInstances have arisen in the past in which we
have made a return for customers if we feel there was a problem with the quality
of the item(s) purchasedThis was not one of those instancesOur return
policy is clearly stated and, in cases such as this, we feel the need to stand
by it
Thank you for the opportunity to respond to this complaintIf there is any
further information needed please feel free to respond to this emailIn
addition, if there are other methods for communicating our return policy to our
customers that we are not utilizing, we would be open to suggestion
Thank you and regards,
*** ***
Owner, Sweet & Sassy - Cypress