Kelly's Express Construction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I contacted the company which is supposed to be an extension of home depot, who vets these contractors for home depot, and who referred express construction to me The name of the company is red beaconThey responded to me that Express Construction informed them that I refused to have them do the work, unlike the response that you have received from themI also, as requested, sent you a copy of the proposal that express construction gave to me, specifically from [redacted] KellyIt showed that $was given to them, $in cash, and $by credit cardI have also furnished you with the credit card statements one moth before, the month of (when the $was paid to express construction), and the month after, showing that I was conditionally reimbursed, NOT from express construction, but from my citi credit cardI do not know what else you want from me? It seems like this is a way to discourage those of us with legitimate complaints Regards, [redacted]

Sent: Tuesday, December 29, 11:AMHere is our documents on what happen on this claim, also this is what we discuss and estimate for this move.We receive the from call on June 30, the customer was desperate to have her belonging remove from the Apartment complex due to a water damage, we respond right away to [redacted] ***'s from call and give her an estimate ( see attachments) she was clear that the insurance will pay for her move, and she do not care how much we will charge, I give her a writing estimate and leave her a copy, the original estimate was to pack and load into storage only for 2-weeks and she will be moving to Norfolk VA or Hampton VA after her research on finding a hospital that will be accommodated her health problems, and there was an extra stop to pick up from Service Master company a wardrobe, that's when the problem start, we went to a mini storage to pack and load some boxes and furniture, that was not told on the first conversation that we have with [redacted] ***, for that we charge extra since that was not on the scope of workLater on, [redacted] called my office spoke to Liz C [redacted] and wanted it to see if we can move her to FloridaWe do not provide service to Florida, she became very upset and stated that was the agreement, Liz explain the dealHer reaction was not polite, at the same time she made a scheduled to pick up her personal belongings with a carrier that was going to deliver them to Florida.Carlos *L***DirectorAtlantic Moving & Storage LLCPhone: [redacted] Cell: [redacted]

Response taken by phone: I could not complete the job until the concrete was done The customer changed the scope of the work from the original proposal This added to the cost as well as the time He was not charged for this The job is now complete and I am not willing to do any more work for this customer

Please be advised that there was cement being poured at the residence and I cant do work when there are other contractors in that space and it needed to completely dry I am standing with the consumer as we speak and he is fully aware of the reason for the delay

Sent: Tuesday, December 29, 11:AMHere is our documents on what happen on this claim, also this is what we discuss and estimate for this move.We receive the from call on June 30, the customer was desperate to have her belonging remove from the Apartment complex due to a water damage, we
respond right away to *** ***'s from call and give her an estimate ( see attachments) she was clear that the insurance will pay for her move, and she do not care how much we will charge, I give her a writing estimate and leave her a copy, the original estimate was to pack and load into storage only for 2-weeks and she will be moving to Norfolk VA or Hampton VA after her research on finding a hospital that will be accommodated her health problems, and there was an extra stop to pick up from Service Master company a wardrobe, that's when the problem start, we went to a mini storage to pack and load some boxes and furniture, that was not told on the first conversation that we have with *** ***, for that we charge extra since that was not on the scope of workLater on, *** *** called my office spoke to Liz C*** and wanted it to see if we can move her to FloridaWe do not provide service to Florida, she became very upset and stated that was the agreement, Liz explain the dealHer reaction was not polite, at the same time she made a scheduled to pick up her personal belongings with a carrier that was going to deliver them to Florida.Carlos *L***DirectorAtlantic Moving & Storage LLCPhone:***Cell:***

Response taken by phone:
I could not complete the job until the concrete was done The customer changed the scope of the work from the original proposal This added to the cost as well as the time He was not charged for this The job is now complete and I am not willing to do any more work for this customer

I have reviewed the response made by the business in reference to complaint ID ***, and the business is misleading but then he has proven himself a liar from the beginningHe walked off the job and did not complete the job because I wanted credit for the work that he refused to doA concrete wall and replacing the headerHe threatened to tear down the work he did if I did not payHe called himself a born again Christian as I am but you should have heard all the letter words he was able to string together in one unstoppable paragraphHe was choking as he was speaking because he could not get the words out of his mouth fast enoughThe systems or agencies in place designed to protect the public are either corrupt or inadequateHe was being investigated for having uninsured workers on his jobsite and informed me he had a family member who worked in that agency in the state of ny that made the whole thing go awayThis agency Revdex.com is also inadequate because all you deal with is in technicalities and superficial investigationsBut there is a God and all things will be made right by HimThis is the last time that I will either consult or report a matter for I find your agency uselessThis is unfortunate because here in this company that I have complained about will continue to prey on the public which are the people you are supposed to be defending I will withdraw my complaint because it was a waste of time from the beginning
Regards,
*** ***

Response taken by phone: There are several inconsistencies with the customers version of the story, however his charge was credited the $which is all that he is owed

Response taken by phone: We were supposed to do this job but could not fit it in our schedule soon enough So we
did not start the job We let the credit go through and did not dispute this We did not receive any additional money from the customer, as the he did not have the remainder of the balance The customer has been fully reimbursed

Please be advised that there was cement being poured at the residence and I cant do work when there are other contractors in that space and it needed to completely dry I am standing with the consumer as we speak and he is fully aware of the reason for the delay

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I contacted the company which is supposed to be an extension of home depot, who vets these contractors for home depot, and who referred express construction to me The name of the company is red beaconThey responded to me that Express Construction informed them that I refused to have them do the work, unlike the response that you have received from themI also, as requested, sent you a copy of the proposal that express construction gave to me, specifically from *** KellyIt showed that $was given to them, $in cash, and $by credit cardI have also furnished you with the credit card statements one moth before, the month of (when the $was paid to express construction), and the month after, showing that I was conditionally reimbursed, NOT from express construction, but from my citi credit card. I do not know what else you want from me? It seems like this is a way to discourage those of us with legitimate complaints
Regards,
*** ***