Kelly's Clean Up and Out

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com Case#[redacted]
A customer I have been doing work with for several years, asked me to give her friend a call concerning her garbage disposal. I met [redacted] and...

determined she would need a new garbage disposal. I explained to her in detail that she would get the same size 1/3 horse powered garbage disposal that she currently had under her sink and that the trap and drain line would be replaced. I quoted her the price of $335.00 and stated that I could install the next day. We were in agreement verbally at this point. She then asked, “Would you like the check now?” I said, “Sure that would be okay since I will be finished before you get home.”As far as my trustworthiness, [redacted] left the door open for me so I could do the work without her being present and she paid me.  I did exactly what I said I was going to do and everything is working properly.  [redacted] called and asked for the receipt. I asked her why because I thought something was wrong. Generally customers do not ask for the receipts for purchases made by the contractor. I told her no problem, to this day I still can’t find the receipt. When I last spoke with [redacted] I stated to her that I would check with the store to see if they could help me and if I found the receipt, she would be the first to know. The store can’t help me because I don’t have a transaction number. I did not give her an invoice, thinking the verbal agreement and cancelled check was okay with her. I did throw the paperwork away with the box, old garbage disposal, trap and drain line.
 I stand behind all of my work.  Maintaining my integrity, business relations, and Revdex.com rating is extremely important to me.  I can offer a few solutions: 1# I can put in writing that I will replace garbage disposal if it becomes inoperable in 2yrs. Current warrant is 1 yr.  2# if, customer just wants all the paperwork, I can purchase another disposal and give her the paperwork and receipt. #3 Let [redacted] decide a new price and I take a loss but maintain my integrity.
 
 
Respectfully,
 
[redacted]

I spoke with [redacted] from the company and he stated that he will be willing to go to the store and purchase another disposal and forward the consumer the invoice, store receipt and warranty information. He would also send a $[redacted] money order.

Review: I wanted a garbage disposal purchased and installed. He was referred to me by a friend has him do lots of work. Suppose to be trustworthy and reasonable. He quoted me 335.00 to purchase and install the disposal the very next day. He wanted the total amount up front (my mistake for trusting him). He used his business discount to purchase disposal. We I returned home there was no paper, warranty, model #, installation info, no invoice for the equipment, break down for labor etc. There was NOTHING left. I immediately texted and asked for the information. He asked why which was a red flag. I should have received all of this. He would not give it to me and as of yet still hasn't. I've asked four times. I have no recourse if the disposal breaks, stops working etc. I expected at that price I would have had an expensive disposal installed. I wrote down the model and info and checked it out. I found out without his discount the disposal only cost 85.00. So he charged me 250.00 to install a disposal!!! When I questioned him he said that is what he charges. He never told me that and if so I would NEVER have paid that. I have done my research and this was a complete rip off. He has not offered to refund any of my money for the installation nor provided me with the requested paperwork for the product. I am totally dissatisfied. He over charged me and has not been professional at all.

Business

Response:

Revdex.com Case#[redacted]

A customer I have been doing work with for several years, asked me to give her friend a call concerning her garbage disposal. I met [redacted] and determined she would need a new garbage disposal. I explained to her in detail that she would get the same size 1/3 horse powered garbage disposal that she currently had under her sink and that the trap and drain line would be replaced. I quoted her the price of $335.00 and stated that I could install the next day. We were in agreement verbally at this point. She then asked, “Would you like the check now?” I said, “Sure that would be okay since I will be finished before you get home.”As far as my trustworthiness, [redacted] left the door open for me so I could do the work without her being present and she paid me. I did exactly what I said I was going to do and everything is working properly. [redacted] called and asked for the receipt. I asked her why because I thought something was wrong. Generally customers do not ask for the receipts for purchases made by the contractor. I told her no problem, to this day I still can’t find the receipt. When I last spoke with [redacted] I stated to her that I would check with the store to see if they could help me and if I found the receipt, she would be the first to know. The store can’t help me because I don’t have a transaction number. I did not give her an invoice, thinking the verbal agreement and cancelled check was okay with her. I did throw the paperwork away with the box, old garbage disposal, trap and drain line.

I stand behind all of my work. Maintaining my integrity, business relations, and Revdex.com rating is extremely important to me. I can offer a few solutions: 1# I can put in writing that I will replace garbage disposal if it becomes inoperable in 2yrs. Current warrant is 1 yr. 2# if, customer just wants all the paperwork, I can purchase another disposal and give her the paperwork and receipt. #3 Let [redacted] decide a new price and I take a loss but maintain my integrity.