Kellys Fitness Plus & White Wolf Gym

I am rejecting this response because:? Hello,I needed to respond to the response of the business I filed a complaint aboutIf I remember correctly I read the complaint on 11/23/and it looks as though I had days to respond which would be today, however it shows my case is closedThis business lied and I need to find the records to prove that from which I have since locatedIs there any other direction I can go?Thank You, [redacted] ***

Regarding complaint number I would like to have directly talked to *** *** regarding this, as my business is small town and I ALWAYS will work something out with the client, as there is always a solution if there is communicationThis contract was signed by the client and paid by his
girlfriends' account numberIt states that it cannot be refunded, frozen or transferredI have emails proving that I did allow his girlfriend, *** *** to use his membership since he was not able to use itI also have the dates and all of the emails explaining to *** that *** membership was out sourced to our financing company and I could not cancel it until it was eligibleI also can provide invoices that were sent, as well as a copy of the contract that was signed.I still would be happy to work with *** on thisUnfortunately, I have never heard from himPerhaps he and his girlfriend broke up, or they did not understand that once a contract is signed, it needs to be upheldI will forward all of the communication between *** girlfriend, with the proof that I even allowed someone else to use the membership to help the client out on thisOn Tuesday, November 1,2016, when I get back to my business, I will fax all other pertinent informationThough I would highly recommend that the client gives me a call himself so we can resolve this in another way so that it does not affect his credit.Sincerely,*** *** - ***

This email was sent to *** *** in response to the last consumer responseIdid not find out until today that I was required to put it in this formatI also faxed *** *** all of emails between *** girlfriend and our staff, as well as a copy of his signed year membership contractMy apologies that I did not understand I needed to respond in this format. Dear ***, Thank you for giving me the fax number and your email so I can respond appropriately to the Revdex.com in regards to complaint number My staff member has just faxed you a copy of the signed contract by *** *** that our gym usesWe set our contracts up to be taken out electronically from a checking or savings accountAs I am sure you are aware, gym contracts are how we are able to sustain our businessIt is unfortunate that the client does not always use the services to the full potential, but as I explain to them, if you don't drive your car, do you stop making the payments to the financing company?*** *** , *** ***' girlfriend was the checking account that *** used to set up his contract with usIf you notice at the bottom part of the contract where *** initialed, it states that the contract is not eligible for cancellation until the end of the yearIt also states that we need a cancellation letter at least days in advance of the anniversary date (end of year) to cancel that contract*** *** wrote that cancellation request in an email in this forwarded emailI tried to explain that the contract was not eligible for cancellation until January 31, Our contract also states that it may not be transferred (*** initialed as well) I allowed his girlfriend to use the facilitiesIt did not "transfer" the responsibility of the contract to herWe live in a small town and I have only so many clients to sign up here at the gym, so I really try to keep them happy! We run a non attendance list every days and call those who are not attending, reminding them that they need to get the most out of their membership and money spent!As you read through the emails, you will see that I explained that I could not cancel their membership until January I faxed you a copy of the stopped payment in September (which was *** breaking his contract with me)I also faxed you a copy of his visits to the gymHe states he only went two timesI do not have *** attendance as I only allowed her to use *** membership, not transfer, so she did not check in.Regarding *** being able to cancel before with a day notice, *** had never been a member at my gym before thisThe previous owner only had month to month memberships, not contracts, that is why they went out of business.I am attaching the last invoice we sentI personally write a note on each invoice at the bottom , stating that if we do not receive payment within three months, the contract will go to collectionsSo, I do not have that on the attached invoiceBut I do have my staff members who will verify thisWe tried to call, emailed, etc, but after three months we send to our financing company's collection agent.I have been in the fitness and gym business for over years in California, and I have never had a complaint to the Revdex.comI am happy to provide any other answers to questions you might haveI truly am sorry whenever I have to send someone to collections, as I said, I only have so many clients to choose from in this town of I am running a business though, and I explain the contract thoroughly when someone signs upUnfortunately, it only seems that when the consequences include their credit being affected do I hear back from a clientit is unfortunate that *** and his girlfriend felt that making a complaint to the Revdex.com was their only optionI ALWAYS will work with my clients to make payments, delete their accounts due if they sign up again or whatever it takes to keep them happyAt this point, I feel that *** should fulfill his obligation to his contract.Please keep me posted on any further action I need to take to clear my name and business.Sincerely,*** ***'s Fitness Plus & White Wolf Gym*** *** *** *** ***Weaverville, Ca96093www.***sfitnessplus.com

This email was sent to *** *** in response to the last consumer responseIdid not find out until today that I was required to put it in this formatI also faxed *** *** all of emails between *** girlfriend and our staff, as well as a copy of his signed year membership contractMy apologies that I did not understand I needed to respond in this format. Dear ***, Thank you for giving me the fax number and your email so I can respond appropriately to the Revdex.com in regards to complaint number My staff member has just faxed you a copy of the signed contract by *** *** that our gym usesWe set our contracts up to be taken out electronically from a checking or savings accountAs I am sure you are aware, gym contracts are how we are able to sustain our businessIt is unfortunate that the client does not always use the services to the full potential, but as I explain to them, if you don't drive your car, do you stop making the payments to the financing company?*** *** , *** ***' girlfriend was the checking account that *** used to set up his contract with usIf you notice at the bottom part of the contract where *** initialed, it states that the contract is not eligible for cancellation until the end of the yearIt also states that we need a cancellation letter at least days in advance of the anniversary date (end of year) to cancel that contract*** *** wrote that cancellation request in an email in this forwarded emailI tried to explain that the contract was not eligible for cancellation until January 31, Our contract also states that it may not be transferred (*** initialed as well) I allowed his girlfriend to use the facilitiesIt did not "transfer" the responsibility of the contract to herWe live in a small town and I have only so many clients to sign up here at the gym, so I really try to keep them happy! We run a non attendance list every days and call those who are not attending, reminding them that they need to get the most out of their membership and money spent!As you read through the emails, you will see that I explained that I could not cancel their membership until January I faxed you a copy of the stopped payment in September (which was *** breaking his contract with me)I also faxed you a copy of his visits to the gymHe states he only went two timesI do not have *** attendance as I only allowed her to use *** membership, not transfer, so she did not check in.Regarding *** being able to cancel before with a day notice, *** had never been a member at my gym before thisThe previous owner only had month to month memberships, not contracts, that is why they went out of business.I am attaching the last invoice we sentI personally write a note on each invoice at the bottom , stating that if we do not receive payment within three months, the contract will go to collectionsSo, I do not have that on the attached invoiceBut I do have my staff members who will verify thisWe tried to call, emailed, etc, but after three months we send to our financing company's collection agent.I have been in the fitness and gym business for over years in California, and I have never had a complaint to the Revdex.comI am happy to provide any other answers to questions you might haveI truly am sorry whenever I have to send someone to collections, as I said, I only have so many clients to choose from in this town of I am running a business though, and I explain the contract thoroughly when someone signs upUnfortunately, it only seems that when the consequences include their credit being affected do I hear back from a clientit is unfortunate that *** and his girlfriend felt that making a complaint to the Revdex.com was their only optionI ALWAYS will work with my clients to make payments, delete their accounts due if they sign up again or whatever it takes to keep them happyAt this point, I feel that *** should fulfill his obligation to his contract.Please keep me posted on any further action I need to take to clear my name and business.Sincerely,*** ***'s Fitness Plus & White Wolf Gym*** *** *** *** ***Weaverville, Ca96093www.***sfitnessplus.com

I am rejecting this response because:? Hello,I needed to respond to the response of the business I filed a complaint aboutIf I remember correctly I read the complaint on 11/23/and it looks as though I had days to respond which would be today, however it shows my case is closedThis business lied and I need to find the records to prove that from which I have since locatedIs there any other direction I can go?Thank You,*** ***

I am rejecting this response because: Hello,I needed to respond to the response of the business I filed a complaint about. If I remember correctly I read the complaint on 11/23/2016 and it looks as though I had 7 days to respond which would be today, however it shows my case is closed. This business lied and I need to find the records to prove that from 2014 which I have since located. Is there any other direction I can go?Thank You,[redacted]