Kelly's Hair Salon

To whom it may concern,I am writing this letter in response to a recent complaint received from the Revdex.com. I have owned my own business for over 12 years and have worked in the Salon industry for 25 years, Frankly I am disappointed in this complaint.In regards to Mr. [redacted]'s complaint, think some...

background information needs to be discussed. I have over the years of service to Mr. [redacted] gone above and beyond to accommodate his requests. Requests such as allowing him to postdate checks, unscheduled hair appointments etc.During the years that we serviced this customer, myself and ?? staff have been the victim of abuse from Mr. [redacted]. I would further add even customers that have been in the shop during his hair appointments have also been victim to his insults. Mr. [redacted] on numerous occasions has insulted myself and my staff about our weight, our appearances and our personal lives. We continued to service his needs because as a business owner I understand not every customer is the best customer.In regards to what finally made me decide to refuse service to Mr. [redacted] began on May 30, 2016. Mr. [redacted] called the 7 times to book an appointment. Since opening at my Dunmore location I have never had regular service hours on Monday's, Mr. [redacted] is aware of this. He left several voicemails threatening to take his business elsewhere. In one of his messages on Monday the 30 he stated he was booking an appointment at a better, more qualified hair salon. The afternoon of June 12016, Mr. [redacted] again began calling my business, He left several rude and disturbing voicemails of which I have audio copies of Myself, and my staff were unable to answer his calls because we were with other customers. During my lunch hour Mr. [redacted] called again and left a voicemail demanding service, insulting me and my staff yet again, at this point I was available to pick up the phone and talk to Mr. [redacted]. I was attempting to book him for an appointment and he was not happy with setting one up, He demanded service right away. He began to get verbally abusive on the phone with me. I tried to accommodate him and finally gave up. I politely informed him he was not welcomed in the shop and should he call anymore that would call the police for Harassment. He had called the shop a total of 15 times in two days. This is harassment in the eyes of the state of Pennsylvania.What further disturbs me about his complaint is that he references his disabilities. My location is in full compliance with the Americans with Disabilities act. We have tried handling this professionally. It's quite disgusting that his family and Mr. [redacted] himself would use a disability as an exuse for his rude, and threatening behavior.Furthermore if you spend any time doing a search of my business you will find that I have a five star rating and that my shop is highly recommended in the area. I go above and beyond to make sure all my guests are satisfied when they leave my salon.Thank you for your time in hearing my side of this complaint. Should you wish to speak further please feel free to contact me at ###-###-#### or my personal email account. ([redacted])Best Regards,Kelly M[redacted]Owner/OperatorKelly's Hair Salon