Kelly's Home Center

Complaint: [redacted]I am rejecting this response because:This has been dragged out too long for a $100 gift card to suffice. While I understand that some of the issues stem from the manufacturer [redacted], not the retailer, we still feel that Kelly's is responsible as the represented dealer to [redacted]. If nothing else, Kelly's should be pushing back on [redacted] to help make this right. I have no idea if that has been done or not. It also sounds like Kelly's is implying that we could have caused the damage to the couch ourselves since we decided to haul it ourselves..if that's the case, then that's insulting. If they had wanted to inspect the couch before it went out, they had time. The couch arrived on Friday and we picked it up on Saturday. It never would have come to that if they would have told us their actual delivery policy in the first place, so our expectations would have been in line with what actually transpired. We've had $3,000 of our money paid out to Kelly's for about 15 weeks now, without an acceptable product to show for it. I don't know any other company that would find that acceptable, make excuse after excuse, and try to pass blame on the customer like Kelly's has. It's been very frustrating and Kelly's needs to do more to make this right.Sincerely,[redacted]

[redacted] accepted delivery on June 5 of the repaired sofa and we were informed by the delivery manager that she indicated everything looked satisfactory.  We acknowledge that the duration of the entire process from initial delivery (Kelly's clearly states however, on the sales invoice that we do not accept responsibility for shipping delays on special orders) through to the repair requiring shipping to the [redacted] factory was longer that we would typically desire and are therefore still offering a gift card should the customer still wish to accept.