Kel's Used Auto Parts

Initial Business Response /* (1000, 7, 2015/07/16) */
The deposit was refunded to the customer on June 30, 2015 for $500.00 Check# [redacted].
The check did clear our bank

Initial Business Response /* (1000, 5, 2015/07/30) */
[redacted] Il
Revdex.com Case#XXXXXXXX
Advanced Moving & Storage provided your estimate for your move on June 3rd 2015. While we pride ourselves on providing as accurate of an estimate as possible there are a number...

of unforeseen reasons your move could take longer to complete than estimated. Also when you scheduled your move it was explained to you by our office move coordinator you worked with in setting up your move that the actual cost of your move could vary. Enclosed please see a copy of the document "Move to take longer than the original estimate form signed by you where narrow exits, hallway, or entrances are checked. As for payment for your move, Advanced Moving & Storage charged you exactly for the time we worked. The movers refunded you back $100.00 as all the time you paid for in advanced was not used. There were no charges for any packing labor only for cartons used. Enclosed is a copy of your Bill of lading #XXXXX with the actual charges. Also as a customer courtesy and in affect to maintain good customer relations we have enclosed a one hour $125,00 refund check. In the future if you find that you are in the need of moving services we hope that you will think of Advanced Moving & Storage. We will also offer you a $100.00 credit on any future moving services.
Regards
Advanced Moving & Storage Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the refund of 1 hour, however the company provided an estimate for time required to complete the move that was inaccurate by more than 50%. This type of error is unacceptable, I hope that in the furture the company reevaluates their estimation process in an effort to improve accuracy. I will not use this company again, as their estimates are not reliable.

Initial Business Response /* (1000, 5, 2015/08/14) */
Revdex.com
[redacted]
Case# XXXXXXXX
CC: [redacted]
Advanced Moving & Storage Inc. was not able to service her move. Advanced Moving & Storage has refunded the deposit. It was not in our control as to the moving company that...

she selected and hired as well as the hourly rate that she was billed. Advanced Moving & Storage Inc will offer a $250.00 credit on any future moving services.
Regards,
Claims Department
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already stated in my first explanation that Advanced Moving and Storage offered a credit of $100 towards a future move. I will not use this company ever again, therefore I am not interested in a credit of any amount. We gave Advanced Moving & Storage the chance to come later that day, as late as they wanted, or the next day, no matter what time, they declined. We did not have any other chance than to hire a different moving company and I think it is clear to everyone that finding a moving company that is able to come same day/next day, is extremely hard to find. Advanced M&S put us in a very tough position with no help at all. I am not interested in a credit towards their service.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Mr. [redacted] wishes to withdraw his complaint against Advanced Moving & Storage, please contact customer to confirm and kindly remove this complaint from our file.

The household goods of Mrs. [redacted] are scheduled to be delivered between December 30, 2016 and January 6, 2016 in Spanish Fort Alabama. This schedule for delivery has been discussed and agreed upon with Mrs. [redacted].