Kelso Plumbing

Complaint: 1084125
I am rejecting this response because Mr. [redacted] has not accepted any responsibility for the expense I had getting my sprinkler system repaired after his digging crew cut through the sprinkler pipes when digging for my new water line!  I too contacted Mr. [redacted], my sprinkler repairman and he has forgotten what he told me!  I assure you that he said that about 75% of the damage done to my sprinkler system was done by the digging crew hired by Kelso Plumbing. I have believed Mr. [redacted] to be an honest man so if he thinks I am asking too much from him, even though I submitted an honest claim, I will leave it up to him to follow his conscience and reimburse me what is fair.  We can then close this matter.  Thank you.
Regards,
[redacted]

Dear Revdex.com, We at Kelso Plumbing are saddened by the experience this client had had with our company of forty two years. The response to her email are included with this letter. Unfortunately a personal email was used by the client to communicate with our company, so our response...

time was not as fast as it could have been. The proper email was given to the client several times but either she deleted the email or never read them. The other issue was the client corresponding to an email used by an employee that was not employed with Kelso Plumbing . Several trips were made to the clients home in an effort to satisfy her. The type of work done at this address was difficult as many roots were obstructing the pathway that had to be dug. Efforts were made to help the client understand the difficulties. The sprinkler system was off and not watering the area where the digging was done delaying the recovery of the plants and ground. The specific events of our work are as follows: January 30, 2015— replaced sewer line that was badly decomposed. The Sprinkler technician said it looked like the sprinkler system had not been used since that time. July 2, 2015— replace water line that was leaking badly. Client was informed that the trenching was going to invade the landscaping and landscaping was not part of the estimate. The repairs to her sewer and water line were necessary and are working properly. However, I have contacted the sprinkler person and his estimation of the repairs possibly due to the work at this address are parts of $11.52, and labor of $95.00.for a total of $106.52. The sprin­kler technician also stated her sprinkler system was in "poor shape". Thank you for your time,

Dear Revdex.com and Client, In response to your sprinkler system repair invoice, I personally spoke with Mr. [redacted] and he de­nies writing that 75% of the sprinkler system was damaged by digging through your yard. The amount as previously mentioned of $106.52 applies to the amount of labor and parts used to fix the sprinkler at the point where the trenching for new line crossed the system. My conversation with Mr. [redacted] is the only source of information other than my own visual inspection of the issue. Please note no percentage is given on the bill for maintenance and repair by [redacted]. The email response was sent by [redacted] as noted in our first correspondence. The de­livery address of [redacted] is not an email of the business and isn't checked very often, so the emails were not received by the company in a timely manner. We do however answer our phones and reply to any voicemails promptly. Please remember that a prior complaint involved a small resin statue that the digging contractor did knock over and break. I reduced the bill $100.00 to compensate for the damage, and allowed you to keep the angle so you could repair it. I feel this cost far exceeded the value of the piece. Most insur­ance companies would not allow the client to keep the product. 1 truly reget the difficulties of this on your yard. These type of jobs are difficult to perform and diffi­cult for the Client. I can assure you the replacement of your water and sewer line had to be done, your house had backed up sewerage in it and waterline was leaking badly. I would like to resolve this issue and are hoping you do as well.