Keltner Contracting & Svc Inc

The items listed on the invoice had to be itemized out for KU's billing process. The items were included in the original quote, whether they were used or not they were included in the price. We do not itemize out quotes like this but KU asked for it so we had to for this one and those are items we often use on jobs. They are included in the quote whether they are needed or not. The customers thermostat was compatible with the new system, that was not the problem. The thermostat quit working properly and wouldn't run the heat pump efficiently. The customer wouldn't let us change the thermostat out with a new one while there doing the change out. The customer was informed that if anything happened to his thermostat he would have to pay for a new one and the service call involved because we cannot warranty it because it was not installed by us. When we returned to check the system over for the customer after complaints of a high electric bill we found the customers thermostat not working properly. We replaced it with a new thermostat that we supplied and didn't charge the customer anything, unlike the customer was originally told. The brand of the electric furnace is irrelevant. We sell Miller Electric furnaces and they are just as good as any other brand out on the market. The invoice that is for the quote for a new unit had a check mark in the warranty box mistakenly. The actual invoice included a $200 charge in the other box and that was for the initial service call to the customers house which included 2 1/2 hours of work by a technician. Ku wanted it all billed together on 1 invoice. We did the job for KU so the quotes and invoices from us were sent to KU, would be there responsibility to get them to there customer. KU was paying for this job and that is who we did the work for. They approved the quote. If the heat pump unit is hooked up correctly and Freon weighed in per manufactures specs then it is not necessary to go back and recheck the Freon charge in a unit. We take steps to insure our units and solder joints do not have leaks. We pressurize with nitrogen, assuring it holds pressure then we vacuum the system down to around 500 microns to double insure there are no leaks present and no moisture or dirt present in the system.  The problems the customer was having with the heat pump unit all stemmed from the customers thermostat not working correctly, it was compatible with the new system but it wasn't operating correctly causing the high electric bills. We replaced his thermostat with a new one and didn't charge him anything for the labor or the new thermostat, which wasn't included on the final invoice because customer insisted that we not replace his thermostat. We tested new thermostat to make sure proper operation was occurring and showed customer the thermostat and how to use it. We left and everything was fine and nothing said to us about not being able to see the thermostat. Customer calls back later that day and then says he cant see the thermostat, but while we were there it wasn't a problem. We already gave customer a service call to replace the thermostat and a new thermostat at no charge. We cant afford to send a tech back to customers house and replace the thermostat for free again. The customer was informed before we did the job that if his thermostat went bad he would be charged a service call to replace it and a thermostat. We have complied to the invoice we sent out and was paid for.ThanksKeltner Contracting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]They used my parts I had conneted already and the thermostat wasn't compatible with the unit inside and has cost me more in electricity than what it should.Now they want to charge a service call charge to correct the problem of the unit they hooked up called a thermostat and I cant see the screen where I sit low in a wheelchair and it cant be moved down.He said he would order 1 like I had so I could see it and never mentioned a service call now he does so he is lieing and if that's the case they can come and take it out and I will get another better from another man that will install a unit nthat is consumer compliant with energy saving which this is not!It does not have an energy rating star on t and they are to be energy saving for KU electric.I never had the original charges on the paper and date shown installed is the date of the estimate when the man 1st come out and it was installed in March not in February of 2015 and it was never right from the beginning with low Freon charge to the unit.No followup was doe to make sure it was operating correctly and there should have been.HIGHLY DISSATISFIED WITH UNIT AND WORK DONE BY THE INSTALLERS AND WARRANTY!