Keltner Contracting & Svc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I want the items they never installed which is and circled where they used mine but KU was still billed for this and I have talked to the KU WeCare Representative about this.They never checked to see if the thermostat nwas a compatible unit and should have since it was a new system installation ,this is from different TempStar dealers and installers.If they were going to place different inside unit I should have been told and what they planned to use which I would not have had a Miller but a Coleman/Intertherm instead which is better than Miller from my use of these units and both are made by the same manufacturer.I have attached the initial survey and cost to replace the unit with another and has Warranty checked on it along with Regular and cost of the labor for the day and a Trip charge.A sevice Charge is much higher from the Labor/Trip which is the cost for a Service Charge according to the Supportive Document they have with the total cost of the unit and installation which I never received a copy of,just only the 1st initial visit was what I was gave with the charges and I signed it and this has no signature from myself and don't know why.It breaks down what they would do and what was found to be happening with the original unit.When I talked to more HVAC installers/Dealers they said that a run of feet would require a check on the gas but followup should have been performed a month after to check for gas loss or leks to insure that the nit was working correctly.After the call I made when I discovered it wasn't operating correctly then the installers/seller was contacted about the problem.I then had to contact them with an issue of it running constantly without shutting down the outside unit to defrost and the heat strips were not performing as they should to keep heat coming in thru the vents but cold air was only with this leaving me with another high KiloWatt usage of electric and upon inspection they found that my digital thermostat was not compatible which they did install but with myself wheelchair bound and cant stand at all was impossible to see the settings and I have a torn rotary cuff on my right arm which prevents me from raising it that high along with the left to hold a mirrow to see the settings.They were informed o this and stated they would order another similar thermostat that I could read from my position and they want to charge a service call charge for the installation and thas not completing the contract they had with KU and myself as the owner of the home where it was installed.I will accept the new Thermostat without a Sevice Call charge,plus the parts not used that were billed for,for the extra used KiloWatts of electric that I have paid(estimated due to weather conditions and fsiled unt),and Warranty is to be on the new system and starting when it was installed not the site evaluation date which is not using the new installed unit.If they don't want to comply with these terms then we will go to court for the correction of the contract and my time and loss due to negligence of the installation of the HVAC which will add more charges on them if that's what they wish to do and I will do so if they don't comply with this agreement of the installation of this HVAC!I will produce all forms and even subpoena witnesses to the facts stated which could result in even more charges to the installers/seller for lose of time for their work they perform and that would be a KU Repplus more installers that will state what I have found out about the installation/followup and parts that were not compatible..Regards!Mr [redacted] ***

The items listed on the invoice had to be itemized out for KU's billing processThe items were included in the original quote, whether they were used or not they were included in the priceWe do not itemize out quotes like this but KU asked for it so we had to for this one and those are items we often use on jobsThey are included in the quote whether they are needed or notThe customers thermostat was compatible with the new system, that was not the problemThe thermostat quit working properly and wouldn't run the heat pump efficientlyThe customer wouldn't let us change the thermostat out with a new one while there doing the change outThe customer was informed that if anything happened to his thermostat he would have to pay for a new one and the service call involved because we cannot warranty it because it was not installed by usWhen we returned to check the system over for the customer after complaints of a high electric bill we found the customers thermostat not working properlyWe replaced it with a new thermostat that we supplied and didn't charge the customer anything, unlike the customer was originally toldThe brand of the electric furnace is irrelevantWe sell Miller Electric furnaces and they are just as good as any other brand out on the marketThe invoice that is for the quote for a new unit had a check mark in the warranty box mistakenlyThe actual invoice included a $charge in the other box and that was for the initial service call to the customers house which included 1/hours of work by a technicianKu wanted it all billed together on invoiceWe did the job for KU so the quotes and invoices from us were sent to KU, would be there responsibility to get them to there customerKU was paying for this job and that is who we did the work forThey approved the quoteIf the heat pump unit is hooked up correctly and Freon weighed in per manufactures specs then it is not necessary to go back and recheck the Freon charge in a unitWe take steps to insure our units and solder joints do not have leaksWe pressurize with nitrogen, assuring it holds pressure then we vacuum the system down to around microns to double insure there are no leaks present and no moisture or dirt present in the system The problems the customer was having with the heat pump unit all stemmed from the customers thermostat not working correctly, it was compatible with the new system but it wasn't operating correctly causing the high electric billsWe replaced his thermostat with a new one and didn't charge him anything for the labor or the new thermostat, which wasn't included on the final invoice because customer insisted that we not replace his thermostatWe tested new thermostat to make sure proper operation was occurring and showed customer the thermostat and how to use itWe left and everything was fine and nothing said to us about not being able to see the thermostatCustomer calls back later that day and then says he cant see the thermostat, but while we were there it wasn't a problemWe already gave customer a service call to replace the thermostat and a new thermostat at no chargeWe cant afford to send a tech back to customers house and replace the thermostat for free againThe customer was informed before we did the job that if his thermostat went bad he would be charged a service call to replace it and a thermostatWe have complied to the invoice we sent out and was paid for.ThanksKeltner Contracting