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Kemba Credit Union

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Kemba Credit Union Reviews (3)

KEMBA Credit Union maintains the privacy of our members and cannot respond with detailed information about the individual's account or specific transactions. The inquiries and concerns were addressed in a timely manner by member service staff, the Chief Member Service Officer, Chief Operating
Officer and finally the President and CEO. The research reflected accurate accounting of transactions presented and fees charged and actions taken were appropriate and consistent with our member service practicesCourtesy/Goodwill refunds totaling $were applied to the account during the past six months

Today, I received your letter dated September 3, 2015, regarding the above referenced complaint. This was a credit reporting issue where one of the three credit reporting agencies was reporting that a loan still had a balance. We provide the same credit reporting information to all three agencies so...

I'm not sure why two reported correctly while Transunion did not. We have submitted a form to update and correct the Transunion reporting information. I have provided Ms. [redacted] a copy of this form that we electronically submitted to the credit reporting agencies on September 4, 2015. This will correct the reporting error. I also sent [redacted] a letter explaining the actions that we have taken to resolve this issue. I believe that this should resolve the issue to her satisfaction. Please feel free to contact me with any questions.
Sincerely,
Brian S [redacted]
Sr. Vice President & COO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

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Address: 1301 Mercury Dr., Houston, Texas, United States, 77029

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