I have reviewed the response made by the business and find that this resolution is satisfactory to me I am very satisfied and amazed that the president of the company took the time to review and handle this issueI am satisfied and if an opportunity arises to join Kemba again, I will definitely do so
We do not deny that our teller made an error in giving you another patron's money and documentation This is very regrettable for all parties involved and I sincerely apologize that this mishap occurred We calculated that this particular teller performed over a quarter of a million drive through transactions without once mixing the tubes up I offer this information only to point out this type of error is an abnormality and far from the normRegrettably this impacted you and I again apologize Yet, for the record, since others may read your complaint and our response, I want to state that it is my understanding that when you visited our office you requested a cashier's check Thus, when you received cash in the drive through tube I would respectfully suggest you should have known this was not your transaction Further, only after more than two hours had passed and our calls were not returned did we involve the Whitehall Police Dept I regret if you felt the officer involved did not handle the matter well Unfortunately, KEMBA has little control over that situation Again, for the record, it is my understanding the officer involved stated that you were somewhat evasive and not overly forthcoming in admitting you had received the incorrect funds Further, KEMBA personnel have had no direct contact with you since this error occurred Thus, it is not our personnel that have mishandled the matter, outside of the original error You returned the cash and documents given to you in error to your [redacted] ***, [redacted] ***, and they have returned them to us Further, as you have requested, and prior to your filing the Revdex.com complaint, we returned your personal property to [redacted] upon their request Thus, you should be able to pick up your personal documents from [redacted] *** We believe this remedies the matter Again, we regret an error was made and genuinely apologize for any inconvenience this mistake has caused you
Regrettably I am unable to open the link you provided Yet, I have little doubt that [redacted] has a questionable business proposition While not in any way trying to be difficult, I don’t understand the dilemma Mr [redacted] is facing, as referenced in your note As indicated previously, we are happy to provide assistance and request a charge back through the Master Card network, if Mr [redacted] is willing to advise us that fraud occurred during his authorization of this transaction Or, if he will advise us that the service he paid for was not delivered to him Unfortunately, we will have no charge back option if Mr [redacted] is simply saying I changed my mind and wish I hadn’t contracted with this firm Again, we recommend he contact the firm and request his money backPerhaps the Revdex.com could assist in this endeavor? If he is not successful in having his purchase refunded, we will be very happy to attempt a charge back, once Mr [redacted] provides us with the necessary and proper paperwork Please let me know if you can suggest other options? Perhaps I am missing something We are anxious to have no outstanding or unresolved issues in our RevDex.com file Yet, it would be unfair of me to have the rest of our membership take on the cost of every purchase one of their fellow members made, which they in retrospect wish they had not made Mr [redacted] never asked us to refund his money He asked us to help him enter into dispute We are happy to do that, if a valid reason can be provided for doing so Thank you for your assistance I look forward to your response and am happy to discuss this matter by phone I have provided my number
I have reviewed the response made by the business and find that this resolution is satisfactory to me I am very satisfied and amazed that the president of the company took the time to review and handle this issueI am satisfied and if an opportunity arises to join Kemba again, I will definitely do so
We do not deny that our teller made an error in giving you another patron's money and documentation This is very regrettable for all parties involved and I sincerely apologize that this mishap occurred We calculated that this particular teller performed over a quarter of a million drive through transactions without once mixing the tubes up I offer this information only to point out this type of error is an abnormality and far from the normRegrettably this impacted you and I again apologize Yet, for the record, since others may read your complaint and our response, I want to state that it is my understanding that when you visited our office you requested a cashier's check Thus, when you received cash in the drive through tube I would respectfully suggest you should have known this was not your transaction Further, only after more than two hours had passed and our calls were not returned did we involve the Whitehall Police Dept I regret if you felt the officer involved did not handle the matter well Unfortunately, KEMBA has little control over that situation Again, for the record, it is my understanding the officer involved stated that you were somewhat evasive and not overly forthcoming in admitting you had received the incorrect funds Further, KEMBA personnel have had no direct contact with you since this error occurred Thus, it is not our personnel that have mishandled the matter, outside of the original error You returned the cash and documents given to you in error to your [redacted] ***, [redacted] ***, and they have returned them to us Further, as you have requested, and prior to your filing the Revdex.com complaint, we returned your personal property to [redacted] upon their request Thus, you should be able to pick up your personal documents from [redacted] *** We believe this remedies the matter Again, we regret an error was made and genuinely apologize for any inconvenience this mistake has caused you
Regrettably I am unable to open the link you provided Yet, I have little doubt that [redacted] has a questionable business proposition While not in any way trying to be difficult, I don’t understand the dilemma Mr [redacted] is facing, as referenced in your note As indicated previously, we are happy to provide assistance and request a charge back through the Master Card network, if Mr [redacted] is willing to advise us that fraud occurred during his authorization of this transaction Or, if he will advise us that the service he paid for was not delivered to him Unfortunately, we will have no charge back option if Mr [redacted] is simply saying I changed my mind and wish I hadn’t contracted with this firm Again, we recommend he contact the firm and request his money backPerhaps the Revdex.com could assist in this endeavor? If he is not successful in having his purchase refunded, we will be very happy to attempt a charge back, once Mr [redacted] provides us with the necessary and proper paperwork Please let me know if you can suggest other options? Perhaps I am missing something We are anxious to have no outstanding or unresolved issues in our RevDex.com file Yet, it would be unfair of me to have the rest of our membership take on the cost of every purchase one of their fellow members made, which they in retrospect wish they had not made Mr [redacted] never asked us to refund his money He asked us to help him enter into dispute We are happy to do that, if a valid reason can be provided for doing so Thank you for your assistance I look forward to your response and am happy to discuss this matter by phone I have provided my number