I have attached the forms requested for the [redacted] caseIncluded in the attachments are documents from the initial deal (she traded her Lexus RXfor the Lexus RX350) and the second deal where we allowed her to ? trade the back for the Her signature appears on multiple forms including agreements where she acknowledges that we (Germain Cadillac of Easton) owe her nothing and she is agreeing to take possession of the vehicle and traher previous vehicle in "As-Is" conditionI also have conversations recorded and saved in our CRM system between the Sales Consultant here who sold the vehicle to Mrand Mrs [redacted] in addition to text messages back and forth [redacted] mentioned that her money can be returned, but the $5,was for reconditioning of the vehicle, work that was done to the vehicle purchased, service and inspection done on her trade and sales taxes- all of which cannot be refundedAnything that was owed to her that was agreed upon would have been on the documents above- which [redacted] signed as an acknowledgementPlease let me know if there is anything else that I need to do to close this case
Mr [redacted] was in fact working with one of our Sales Consultants regarding an interest on a Acura TLThere was an appointment set up for Mr [redacted] to take a look at the vehicleHowever; the morning of his scheduled (12:45pm) appointment, another customer arrived immediately upon open (9:00am) and shortly after made an offer to purchase the vehicleIt is not uncommon to have multiple customers interested in the same vehicle, and for that reason we do not "hold" vehicles unless a customer is already in transit and traveling from out of town to see one specificallyAlthough we understand Mr [redacted] 's frustration and disappointment, he was advised hours prior to his scheduled appointment that another customer showed up to look at the same vehicle.? In the Sales Consultant's efforts to try and assist with the situation, he asked Mr [redacted] if he was local, and in short, was told he could be there in minutes, as he was located in WestervilleThe Sales Consultant responded by stating our "hold policy"Mr [redacted] quickly responded by advising that he "lied" and had been in transit for hours to come see the vehicleWe cannot confirm as to whether he is local or outside of the Central Ohio area, but this came about after the customer who was onsite was working the dealWhile we are sorry that this resulted in another customer purchasing Mr [redacted] 's vehicle of interest, everything on our end was clearly communicated to him and accurately reflected our policiesThis was confirmed by listening to the recordings documented for quality assurance.?
CUSTOMER WAS CALLED BY THE SERVICE ADVISOR ON 1/30/AND A MESSAGE WAS LEFT TO CALL AND SCHEDULE TO COME BACK? TO SERVICE CENTER TO RE CHECK REPAIR.CUSTOMER WAS CALLED AGAIN ON 1/31/AND ANOTHER MESSAGE WAS LEFT TO CALL THE SERVICE ADVISOR FOR AN APPT TO COME BACK IN AND RE CHECK REPAIR
Complaint: [redacted] I am rejecting this response because: I was never contacted back about this by the general manager or anyone else at this dealershipAnd my point is even if the damage was not reported on [redacted] your car buyer should have looked it over and would have detected the SRX had been repainted on one side and reported that fact before you purchased the vehicle for sale
I have attached the forms requested for the [redacted] caseIncluded in the attachments are documents from the initial deal (she traded her Lexus RXfor the Lexus RX350) and the second deal where we allowed her to ? trade the back for the Her signature appears on multiple forms including agreements where she acknowledges that we (Germain Cadillac of Easton) owe her nothing and she is agreeing to take possession of the vehicle and traher previous vehicle in "As-Is" conditionI also have conversations recorded and saved in our CRM system between the Sales Consultant here who sold the vehicle to Mrand Mrs [redacted] in addition to text messages back and forth [redacted] mentioned that her money can be returned, but the $5,was for reconditioning of the vehicle, work that was done to the vehicle purchased, service and inspection done on her trade and sales taxes- all of which cannot be refundedAnything that was owed to her that was agreed upon would have been on the documents above- which [redacted] signed as an acknowledgementPlease let me know if there is anything else that I need to do to close this case
Mr [redacted] was in fact working with one of our Sales Consultants regarding an interest on a Acura TLThere was an appointment set up for Mr [redacted] to take a look at the vehicleHowever; the morning of his scheduled (12:45pm) appointment, another customer arrived immediately upon open (9:00am) and shortly after made an offer to purchase the vehicleIt is not uncommon to have multiple customers interested in the same vehicle, and for that reason we do not "hold" vehicles unless a customer is already in transit and traveling from out of town to see one specificallyAlthough we understand Mr [redacted] 's frustration and disappointment, he was advised hours prior to his scheduled appointment that another customer showed up to look at the same vehicle.? In the Sales Consultant's efforts to try and assist with the situation, he asked Mr [redacted] if he was local, and in short, was told he could be there in minutes, as he was located in WestervilleThe Sales Consultant responded by stating our "hold policy"Mr [redacted] quickly responded by advising that he "lied" and had been in transit for hours to come see the vehicleWe cannot confirm as to whether he is local or outside of the Central Ohio area, but this came about after the customer who was onsite was working the dealWhile we are sorry that this resulted in another customer purchasing Mr [redacted] 's vehicle of interest, everything on our end was clearly communicated to him and accurately reflected our policiesThis was confirmed by listening to the recordings documented for quality assurance.?
CUSTOMER WAS CALLED BY THE SERVICE ADVISOR ON 1/30/AND A MESSAGE WAS LEFT TO CALL AND SCHEDULE TO COME BACK? TO SERVICE CENTER TO RE CHECK REPAIR.CUSTOMER WAS CALLED AGAIN ON 1/31/AND ANOTHER MESSAGE WAS LEFT TO CALL THE SERVICE ADVISOR FOR AN APPT TO COME BACK IN AND RE CHECK REPAIR
Complaint: [redacted] I am rejecting this response because: I was never contacted back about this by the general manager or anyone else at this dealershipAnd my point is even if the damage was not reported on [redacted] your car buyer should have looked it over and would have detected the SRX had been repainted on one side and reported that fact before you purchased the vehicle for sale