My husband and I have had policies for home health care since May 2019. I never knew there was a wellness benefit available; my fault. I should have read the policy. Anyway, I did submit December 8, 2023. I called January 5, 2024 since I had not heard anything from those benefits. I was informed my husband's was processed on 12/15/23, and part of my wellness had been processed also on 12/15/23. To date, I haven't received any payment, call, or email from them regarding the payments.
If they take this long processing wellness payments, how long is it going to take to receive other benefits from them. I'm wondering if I chose the wrong company to get home health insurance from? Very disappointed with claims processing.
Thanks,
Stephanie Houtchen
policy #25B1001264
270-315-0079
Thank you for your letter dated February
15, 2017, received in our office on February 21, 2017, regarding the above referenced matter. We have
reviewed the inquiry and submit the following
in response:On
October 5, 2015, Ms. [redacted] submitted an application for a Home Health Care policy with the...
Company. The policy was issued as applied for effective November 3, 2015. On December 19,2016, M s. [redacted] submitted claims for Home Health Care ·expenses she had incurred beginning In August of 2016. As of February 22, 2017, all claims that were submitted in December of 2016 have been
processed according to the terms and conditions of Ms. [redacted]'s policy. In addition , M s. [redacted] has submitted additional claims throughout January and February of 2017. All
claims are being reviewed and will be processed accordingly. We apologize to Ms. [redacted] for the time involved in getting the claims reviewed and processed for her and promise
that this will not happen again. If Ms. [redacted]
has any questions, please have her contact us. Thank you.
I will need to write up a response as this has several half truths, complete lies and deformation of character and this should be exposed in the media. My daughter never knew anyone associated with my care; she lives in Denver and was here helping me get assistance. My daughter has no...
business associated with these private care providers. I asked her to make a letter head so I could provide a invoice, which is what the call center agent and my insurance agent said I needed to do.
There was a letter provided by the [redacted] Home Health Care Agency that clearly states they assisted and provided assistance to the Home Health Aide to ensure they were caring for me properly. The Home Health Aides were not employees of this agency but the agency did provide the recommendation. They have also neglected to tell you the Insurance Agent who sold me the policy has voiced her concerns and had asked to speak with managers to get this resolved as well. This week is the ONLY time we have ever received return calls, none of the previous calls were returned. Every time we provide what is asked for they ask for something else.
Today I finally received a number for the Corporate office and additional information on how I can submit the invoice. This is shameful!!!
I can be reached at [redacted] as I was forced to leave to come to Connecticut for care as I could not afford to continue to pay as I was told I had to to get reimbused. If proper instructions were provided through those calls this would have never happened.
I will send the letter sent to Kemper from Home Health Agency, I will send a letter from my Insurance Agent as soon as she is back from vacation
[redacted]
I have no idea what policy is but kemper was taking money out my decease mother account and I have just sent off necessary paperwork to file my claim so I am gonna give them a couple of days to get their paperwork in order.
If they take this long processing wellness payments, how long is it going to take to receive other benefits from them. I'm wondering if I chose the wrong company to get home health insurance from? Very disappointed with claims processing.
Thanks,
Stephanie Houtchen
policy #25B1001264
270-315-0079
Thank you for your letter dated February
15, 2017, received in our office on February 21, 2017, regarding the above referenced matter. We have
reviewed the inquiry and submit the following
in response:On
October 5, 2015, Ms. [redacted] submitted an application for a Home Health Care policy with the...
Company. The policy was issued as applied for effective November 3, 2015. On December 19,2016, M s. [redacted] submitted claims for Home Health Care ·expenses she had incurred beginning In August of 2016. As of February 22, 2017, all claims that were submitted in December of 2016 have been
processed according to the terms and conditions of Ms. [redacted]'s policy. In addition , M s. [redacted] has submitted additional claims throughout January and February of 2017. All
claims are being reviewed and will be processed accordingly. We apologize to Ms. [redacted] for the time involved in getting the claims reviewed and processed for her and promise
that this will not happen again. If Ms. [redacted]
has any questions, please have her contact us. Thank you.
I will need to write up a response as this has several half truths, complete lies and deformation of character and this should be exposed in the media. My daughter never knew anyone associated with my care; she lives in Denver and was here helping me get assistance. My daughter has no...
business associated with these private care providers. I asked her to make a letter head so I could provide a invoice, which is what the call center agent and my insurance agent said I needed to do.
There was a letter provided by the [redacted] Home Health Care Agency that clearly states they assisted and provided assistance to the Home Health Aide to ensure they were caring for me properly. The Home Health Aides were not employees of this agency but the agency did provide the recommendation. They have also neglected to tell you the Insurance Agent who sold me the policy has voiced her concerns and had asked to speak with managers to get this resolved as well. This week is the ONLY time we have ever received return calls, none of the previous calls were returned. Every time we provide what is asked for they ask for something else.
Today I finally received a number for the Corporate office and additional information on how I can submit the invoice. This is shameful!!!
I can be reached at [redacted] as I was forced to leave to come to Connecticut for care as I could not afford to continue to pay as I was told I had to to get reimbused. If proper instructions were provided through those calls this would have never happened.
I will send the letter sent to Kemper from Home Health Agency, I will send a letter from my Insurance Agent as soon as she is back from vacation
[redacted]
I have no idea what policy is but kemper was taking money out my decease mother account and I have just sent off necessary paperwork to file my claim so I am gonna give them a couple of days to get their paperwork in order.
Attached.
[redacted]See Attached[redacted]