Kemp's Kitchen

REFUND OF OVERCHARGE AND OVERDRAFT
WENT INTO KEMP KITCHEN ON 08/18/2019 AFTER CHURCH PLACED ORDER FOR 12.61, ON 08/19/2019 RECEIVED CALL FROM FINANCIAL INSTITUTION THAT SEVERAL CHARGES WAS PENDING FOR THE SAME LOCATION...AND IT IS OVERDRAFTING MY ACCOUNT, WENT ONLINE, VERIFIED, THAT KEMP KITCHEN HAD RAN THE SAME TRANSACTION 2X ON THE ACCOUNT AND OVERDRAFTED THE ACCOUNT IN THE AMOUNT OF 47.61. CONTACTED KEMP KITCHEN S/W REP REQUESTED A MANAGER SHE STATED THAT SHE WAS A MANAGER AND THAT SHE DONT SEE HOW THAT HAPPEN BECAUSE THEIR MACHINES COULDNT DO THAT, ADVISED HER THAT I WILL BE THERE IN ABOUT 5 MINS. SHOWED HER WHERE THEY RAN THE TRANSACTION 2X AND OVERCHARGED MY ACCOUNT IN THE AMOUNT OF $47.61, SHE STATED THAT SHE CAN ONLY REFUND ME THE OVERCHARGE AMOUNT OF $12.61, THAT SHE COULDNT GIVE ME THE MONEY FOR THE OVERDRAFT FEE, BECAUSE THEY DONT SALE ANYTHING THAT HIGH...SO I ASKED HER AGAIN SO YOU ARE TELLING ME THAT I HAVE TO PAY THE $35.00 FEE AND ALL YOU ARE GOING TO BE HELD ACCOUNTABLE FOR IS $12.61 SHE SAID YES AND SHE WAS SO SORRY. I ADVISED HER I WILL CONTACT MY BANK AND I WILL BE REPORTING THIS TO HIGHER AUTHORITY.