Kempster's Cook House & Eatery

Initial Business Response /* (1000, 5, 2017/06/20) */
[redacted]
I am sorry to hear that you are having
issues with your 07 Hyundai Santa Fe.
This is the first time I am being made
aware of any issues??? Looking back at
our records I see the vehicle in
question was...

repaired on 08/04/2016.
At that visit, you had your A/C
compressor replaced due to a leaking
compressor. If the A/C compressor is
defective it is warrantied for 2 years &
is stated on your repair invoice. We
would be glad to take a look and take
care of that for you.
We would need to set up an appointment
and check out your A/C complaint.
Our records show on 09/26/2016 a
re-test of the A/C system was performed.
Where at that time the findings were to
Repair misfires for A/C operation which
included replacing the filter &
condenser. Note if you are experiencing
misfires this will not allow the A/C to
work properly.There maybe something
else going on causing your misfires
not at all related to the repairs made
9 & 10 months ago and if they are related
we stand behind our work 100%. My
question to you is, Why haven't you
contacted us regarding these issues?
If a part we replaced is defective,
again the A/C compressor is warrantied
for 2 years, it would be taken care of.
However, without being notified or
given an opportunity to address your
issues I cannot honestly know what is
causing the issues you are stating.
Unfortunately, I cannot accommodate
your resolution request for money back.
Especially since I have not been contacted
about any of these issues until now &
not even been given the opportunity to
diagnosis your current issues to
know whether it is a defective part or
a new issue you are having? In order to
come to an acceptable resolution we need
to know what the root cause of why you
are experiencing these issues.
We would be glad to set up an appointment
and go over your concerns. You can
contact me [redacted] at XXX-XXX-XXXX.
Monday thru Friday between 8am - 5pm
Look forward to hearing from you so
that we can try and resolve your concerns.