Kemwel

The rental included CDW & Theft Protection with a zero deductible.*** Germany informed us they offered additional protection which covered items not covered by standard CDW, for example, Windshield protection and tire protection etc and this was accepted locally, with the price disclosed,
for this optional extra, through the signed rental agreement which they provided.We have now re-opened the customer service file and sent this to *** advising of out mutual client's statement that they did not describe what the additional coverage was and asked that they refund based on this.As soon as we receive their response, we will contact our client without delay

Hello!I wanted to let you know that my complaint #[redacted] has been successfully resolved.Thank you for your help.