Ken Adams Mechanical

---------- Forwarded message ----------From: # < [redacted] >Date: Wed, Jul 9, at 2:PMSubject: Regarding Complaint with Ken Adams MechanicalTo: [redacted] Cc: [email protected] Dear [redacted] - Thanks for speaking to me today and withdrawing the complaint I made with Ken Adams Mechanical on 7/7/ I just want to follow up with this email to state that Ken Adams and I have resolved the issue and have come to a comparable agreement As I mentioned on the phone, please retract my complaint Thank you [redacted] ***

On February 3, I traveled 3/hours to the customer's home due to her saying she was unable to find a “local” contractor that could work on a [redacted] unitThe customer reported that the [redacted] unit was moved out of the way for a construction projectUpon arrival I discovered that the customer had not told the complete informationThe homeowner, who is not an electrician, removed the parts from the unitHe also cut out the low voltage wiring in the attic and pulled the 12/high voltage and 6/high voltage (volt) wires through the wall cavity and laid them in the attic uncappedI then gave [redacted] an idea of timeframe involved to reassemble and run new wires to the unitThe breakers in panel were clearly marked and off, proof of this would be that [redacted] ( [redacted] 's husband) removed the high voltage wires and wouldn't have been able to do so if the power was still appliedI verified the power being offWhen I climbed into area where wiring had been cut, I was shocked by live wireDue to this I took a break off of the clock to recoverWhen I asked who cut the volt wires from the basement ETS, to the relay, to the air handler, to the thermostat, to the upstairs ETS unit; I was told [redacted] was the person that removed the wires throughout I made it perfectly clear that the only way to be able to make a proper repair was to run new volt wires again as was done during the original install [redacted] said, “No my husband has pictures of what he disconnectedHe would have reinstalled entire unit himself but does not have the hole saws to cut through walls and decking for high voltage.” This is all I was then contracted to doUpon installing all new high voltage (6/& 12/2) wires from junction boxes to ETS unit, customer stated her husband wanted the bricks placed back into the unitI laid the heat transfer materials back into the unit and noticed the screws for the panels, that I in my career have never removed, missing and left hand top panels bentI made [redacted] aware and again was given “my husband will put that on” responseSo, I wrote the bill and she singed it being aware that the control low voltage wiring remained undoneShe wrote the check for work and thanked meOn the 8th of the month she called and I spoke with her againI gave her my honest opinion: either I could charge her and run new volt wiring to the components or if her husband could call me, I would walk him through wires as long as he knew which set was whichDuring all of this time the customer had ETS disconnected on low voltage neither unit would have functioned (basement or upstairs) on back up heatAfter speaking with customer, I realized that [redacted] was unable to recall what wires were what and unwilling to pay to have them reinstalledThe following day [redacted] complained to my boss calling me a brick layerSo I am unwilling to help him any further, than suggest he replace the unit since the safeties in it have been compromisedIf you contact the manufacturer and tell them the homeowner disassembled the unit, they too will advise you replace the unit.Dan MHVAC Technician

10-18-16In regards to **and [redacted] ***'s complaint, we completely disagree with their version of what happenedWith admitting no wrong doing & in good will, we are willing to waive the invoice if their complaint from the Revdex.com is resolved and their review of our company on [redacted] is removedIf they agree with this offer, they will honor not putting any future reviews of our company anywhere.Please let us know what **and [redacted] decide.Regards,Ken A., President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: We will not be builled into removing an accurate review and or paying for something that we were told there was no charge for/ is advertised on several sites as Free We can not be invoiced for work that was not done or because we do not want to work with his compais stated on the invoice We have also filed a complaint with the State's Attorney General Ken has terrible customer service that is imoralized in several other customer's reviews on various websites We will close the case on here and post no further reviews if we recive an invoice for $and are never contacted by him or his company again Regards, [redacted] ***

On February 3, 2016. I traveled 1 3/4 hours to the customer's home due to her saying she was unable to find a “local” contractor that could work on a [redacted] unit. The customer reported that the [redacted] unit was moved out of the way for a construction project. Upon arrival I discovered that the...

customer had not told the complete information. The homeowner, who is not an electrician, removed the parts from the unit. He also cut out the low voltage wiring in the attic and pulled the 12/2 high voltage and 6/2 high voltage (220 volt) wires through the wall cavity and laid them in the attic uncapped. I then gave [redacted] an idea of timeframe involved to reassemble and run new wires to the unit. The breakers in panel were clearly marked and off, proof of this would be that [redacted]'s husband) removed the high voltage wires and wouldn't have been able to do so if the power was still applied. I verified the power being off. When I climbed into area where wiring had been cut, I was shocked by live wire. Due to this I took a break off of the clock to recover. When I asked who cut the 24 volt wires from the basement ETS, to the relay, to the air handler, to the thermostat, to the upstairs ETS unit; I was told [redacted] was the person that removed the wires throughout . I made it perfectly clear that the only way to be able to make a proper repair was to run new 24 volt wires again as was done during the original install. [redacted] said, “No my husband has pictures of what he disconnected. He would have reinstalled entire unit himself but does not have the hole saws to cut through walls and decking for high voltage.” This is all I was then contracted to do. Upon installing all new high voltage (6/2 & 12/2) wires from junction boxes to ETS unit, customer stated her husband wanted the bricks placed back into the unit. I laid the heat transfer materials back into the unit and noticed the screws for the panels, that I in my career have never removed, missing and left hand top panels bent. I made [redacted] aware and again was given “my husband will put that on” response. So, I wrote the bill and she singed it being aware that the control low voltage wiring remained undone. She wrote the check for work and thanked me. On the 8th of the month she called and I spoke with her again. I gave her my honest opinion: either I could charge her and run new 24 volt wiring to the components or if her husband could call me, I would walk him through wires as long as he knew which set was which. During all of this time the customer had ETS disconnected on low voltage neither unit would have functioned (basement or upstairs) on back up heat. After speaking with customer, I realized that [redacted] was unable to recall what wires were what and unwilling to pay to have them reinstalled. The following day [redacted] complained to my boss calling me a brick layer. So I am unwilling to help him any further, than suggest he replace the unit since the safeties in it have been compromised. If you contact the manufacturer and tell them the homeowner disassembled the unit, they too will advise you replace the unit.Dan M. HVAC Technician

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: We will not be builled into removing an accurate review and or paying for something that we were told there was no charge for/ is advertised on several sites as Free.  We can not be invoiced for work that was not done or because we do not want to work with his company-as is stated on the invoice.  We have also filed a complaint with the State's Attorney General.  Ken has terrible customer service that is imoralized in several other customer's reviews on various websites.  We will close the case on here and post no further reviews if we recive an invoice for $0 and are never contacted by him or his company again.
Regards,
[redacted]

10-18-16In regards to **. and [redacted]'s complaint, we completely disagree with their version of what happened. With admitting no wrong doing & in good will, we are willing to waive the invoice if their complaint from the Revdex.com is resolved and their review of our company on [redacted] is removed. If...

they agree with this offer, they will honor not putting any future reviews of our company anywhere.Please let us know what **. and [redacted] decide.Regards,Ken A., President

Additional Documents from Business

[redacted] and [redacted], Please excuse my late reply to this request. Attached you will find the following documentation as requested: #1 Statement from Mike J[redacted] of Adams Electric Coop who resolved issues left by Ken Adams Mechanical. Please note that the manufacturer was contacted during this visit and verified function of the unit. #2 Picture of improper installation of temperature sensor outside of attic vent. Also pictured is said attic vent which is damaged in the process.#3 installation instructions for temperature sensor left onsite by technician. #4-9 Pictures of improperly assembled unit with case forced sloppily into place and display not set flush in Window. #10-11 Pictures of unit assembled properly and functioning after resolution visit by Adams Electric Coop.Thank you for your assistancel [redacted]

---------- Forwarded message ----------From: 
#222222; font-size: small; font-family: arial;"><[redacted]>Date: Wed, Jul 9, 2014 at 2:04 PMSubject: Regarding Complaint with Ken Adams MechanicalTo: [redacted]Cc: [email protected]
Dear [redacted] -
 
Thanks for speaking to me today and withdrawing the complaint I made with Ken Adams Mechanical on 7/7/14.
 
I just want to follow up with this email to state that Ken Adams and I have resolved the issue and have come to a comparable agreement.  As I mentioned on the phone, please retract my complaint. 
 
Thank you
[redacted]

Review: On the 3rd of June there was water on my basement floor around the furnace so I called Ken Adams Mechanical Inc. , he sent a service mechanic to my house and he checked everything out and made some adjustments to drain tray, blew out the condensate line with nitrogen gas and poured water down drain to test drainage - everything was draining properly. Three days later (for the first time since it was serviced) I used the air for 2hrs and water was on the floor again! Called Ken again on June 7th - he sent a service mechanic out to my home again - now I'm told my drain is clogged. I'm being billed twice for a service call and nitrogen.Desired Settlement: I paid the first service call - I don't think I should have to pay for the second service call - after all - since everything was check out thoroughly on the first service call technically I shouldn't have had a clogged drain 3 days later (considering I didn't use the air condition in those 3 days).

Business

Response:

---------- Forwarded message ----------

From: Ken Adams Mechanical <[email protected]>

Date: Thu, Oct 10, 2013 at 11:49 AM

Subject: Invoice from Ken Adams Mechanical, Inc.

To: [redacted]

[redacted],

ID #[redacted]

Attached is the copy of [redacted]'s invoice. She is not explaining that there are two different drains that were clogged. We had left several messages with her bout the invoice in the past and she did not return our calls. Sometime in September we zeroed out her account and walked away. We had problems with her in the past, so we have put her on our Do Not Work For list. She is a customer that we cannot make happy.

Sincerely,

Ken Adams Mechanical, Inc.

###-###-####

Review: Our (older) central A/C unit failed on July 4 (holiday). We called Ken Adams Mechanical to schedule service ASAP, as the interior temps at night were between 78-80, even with windows open and fans blowing. Their technician troubleshooted problem to control board, put in a temporary fix so that the A/C would work, while the replacement component could be ordered. Temp repair worked great - we enjoyed cool A/C from that day til July 18. Replacement component arrived, technician scheduled to arrive July 18 to install in am. Installation took place as scheduled, between 8-9 am. When we returned home that afternoon, to a hot house, we were unable to get the A/C to come on. Called Ken Adams Mechanical, but since they close at ~3 pm on Fridays, we had to call emergency number. When the call was finally answered, Ken Adams, the owner, proceeded to curse and rudely complain about the call, indicating that this wasn't an emergency, didn't we know that he was trying to sit down to eat dinner with his family, that we should just open up our windows since it wasn't that hot outside. After trying unsuccessfully to discuss the problem with the owner, and the owner hanging up twice on me in anger upon hearing of my displeasure with the quality of his repairs, the owner refused to speak any further to me and insisted that I put my wife on the phone. No further discussion took place, until I received a call/voice mail from his secretary on Monday morning, July 21, telling me that I had two choices: pay for the service calls and faulty replacement component, or allow them access to the unit one final time, so that they could return to us the old controller and take back the new one, with the unspoken understanding that we would be placed on a Do Not Work For list for all future service calls.Desired Settlement: I am willing to pay a fair and reasonable amount of money for repair to my A/C unit, but I am unwilling to accept shoddy work or failed components trying to be passed off as good repairs. The best case scenario is for the owner to apologize for his unprofessional conduct on July 18, and for his technicians to finish the job correctly, so that the A/C is working again.

Business

Response:

July 23, 2014To Whom It May Concern,We were at this customer's home on Friday, July 18th and replaced the gas furnace’s control board for the 2nd floor A/C system. This system was working when we left at 9:10am. [redacted] called Ken’s cell phone nine times that Friday evening between 6:35pm and 6:58pm and also called our office four times within that time frame. Ken was in the middle of eating dinner with his family at a restaurant, received [redacted]’s voice mail and was going to return his call as soon as he was finished eating dinner. After the 9th phone call, Ken left his dinner and called the customer back at 7:00pm. [redacted] said that this is an emergency because he had no A/C on the second floor. I asked what the second floor temperature was at the second floor thermostat and he said it was 78°F. The outdoor temperature was 77°F at that time and he has two A/C systems in his house. The 1st floor system was working and the 2nd floor system was not. I told him we could have someone come out at overtime rates and he did not want to do that. Ken told him to check and make sure the switch was on at the furnace to make sure it wasn’t turned off accidently and [redacted] replied that he did not know where that switch was. I later found out from my technician that night that [redacted] does know where the switch is to turn the system on and off. [redacted] was getting very irate and unreasonable to talk to, so I hung up with him. [redacted] called Ken’s cell phone back again at 7:07pm. Ken answered the phone, told [redacted] to have his wife contact him and hung up because [redacted] was still very irate. I sent him a text message and told him to have his wife call because I was not dealing with him in this manner. Attached are the text messages from that night.The secretary called him on Monday, July 21st around 8:30 in the morning and left a message on [redacted]’s cell phone that we could put his old parts back in the system and take the new parts we installed out and not bill him anything and walk away or if we did not hear from him we would bill him for the parts and labor. He sent the attached email stating he did not want us coming out or calling him.At this point we will not go back out to his house, as he request that we do on your Revdex.com report to finish the job.Respectfully,Ken Adams, President

Review: I called for service for a noisy air conditioner. I asked the cost of their service and I was told $80 per hour. The receptionist told me the repairman will be at our home on July 1 from 12 - 2 p.m. She said she would call to let me know when the serviceman was on his way to my home.

On July 1, she called at 2 p.m. to tell me that he will be at my house shortly. He showed up at our home at 2:40 p.m. and then left at 3:25 p.m. We were charged for 1 hour and half of service at $120.00.

When I called to correct the bill, I was told that I was charged for the driving time from the previous job in which he left at 2 p.m. I was charged $80 per hour for his 40 minute drive to our home. I paid $53.33 for his drive to our home. This was NEVER told to us that we would pay for his driving time. This is deception. We were told that we would be charged for his work of $80 per hour.

This is deception by omission and an unethical business practice. I paid $53.33 for his travel time that was not told when asked about their rates.Desired Settlement: We are willing to pay a full hour of work of $80.00 which was completed at our home. We should not pay for something that we did not know about or even agree upon. We would have never had the serviceman visit our home if we knew we would be charged for his driving time. This is an unfair business practice.

Consumer

Response:

---------- Forwarded message ----------

From: <[redacted]>

Date: Wed, Jul 9, 2014 at 2:04 PM

Subject: Regarding Complaint with Ken Adams Mechanical

To: [redacted]

Cc: [email protected]

Dear [redacted] -