Ken Deis Inspection Services

Review: Ken started out his inspection badly by arriving over 90 minutes late to the inspection. Because he was late and slow, he was not able to inspect the whole house by the time the real estate agency's official inspection was supposed to begin on the same day. This ultimately delayed our settlement which was an inconvenience to everyone involved. Several weeks later, I received a call from Ken stating that the payment had not been made properly, and that he was going to increase his fees. I protested, however he already had my billing information and submitted a bill to my credit card without my authorization. Before I could finish discussing the matter with him, he hung up on me and would not pick up my phone calls thereafter. His business ethic and professionalism are extremely poor and his services should be avoided at all costs.Desired Settlement: Ken should not only eliminate the surcharges which are erroneous, but should actually lower the fee beyond his regular quoted amount due to the fact that he was over 90 minutes late to his appointment to inspect our house. He should give at least 15% off the initial quoted amount.

Consumer

Response:

At this time, the complaint against Ken Deis Inspection Services regarding complaint ID [redacted] has not been resolved.

Regards,