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Ken Dippold Custom Homes

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Reviews Ken Dippold Custom Homes

Ken Dippold Custom Homes Reviews (3)

I have been trying to resolve this problem , met with *** on this with another heating contractor and he has a few ideas to remedy the problem , that was two weeks agoHe was to service the boiler on 6-1-but never showedSo I am stuck in the middle of thisI can not get any help from the supplier or the manufacture.I do not know why *** filed a complaint against me I am the only one helping him to resolve the problem.I think he should file a complaint against *** Plumbing and Heating and the burner manufacture, then maybe we can resolve this problem.Thank YouKen D***

In response to this complaint,I installed this boiler in the house in May of to an existing buried fuel oil tankI hired a plumbing and heating contractor to wire and set all the parameters for the initial startup of the boiler.Which I paid him for.The boiler ran fine for five months , then he
started to have trouble with it shutting down .The heating contractor would service it and it would run fine for a week or two..So this went on until September of The heating contractor said if he could change the burner from a Carlon burner to a Beckett burner he could service it a lot betterso they changed itThe boiler ran fine until December of From then until March of there where seventeen service calls to get this boiler to run right.They have had the sales rep involved in this to resolve the problem.They have had the product technician in on this.They have replaced numerous filters and nozzles.Treated the fuel oil for algae.The boiler does not run right to this daythe heating contractor will not work on it any more because he has not been payed for his service calls.So inclusion between the supplier and the sales rep and I we are trying to resolve this problem PS.The heating contractor stated that if he could change the burner he would guarantee the boiler would work properly,So after seventeen service calls it does not work properly.Ken D***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowWe still do not have heat in the house and the furnace still keeps shutting down.The house needs to be a consistent and reliable heat source able to keep up with all of the heating needs for the home
Regards,
*** ***

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Address: 1260 1/2 East Eschbach Road, St. Marys, Pennsylvania, United States, 15857

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