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Ken Doll Photography

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Ken Doll Photography Reviews (1)

Initial Business Response /* (4000, 10, 2017/03/29) */
IN THIS EVENT WE AS A MEDICAL PRACTICE, ATTEMPED TO COLLECT PAYMENT DUE FOR SERVICES RENDERED TO THE PATIENTAFTER CONTACTING THE PHONE # WE HAD ON FILE FOR THE PATIENT TO EXPLAIN ABOUT THE OUTSTANDING BALANCE HER SON-IN-LAW ANSWERS THE PHONE
AND THEN PROCEEDS TO QUESTION ME ABOUT WHY THE PATIENT HAD A BILL AND THAT SHE WAS NO LONGER IN THE US AND SHE DOESNT OWE US ANYTHINGI THEN BEGAN TO EXPLAIN TO HIM THAT DUE TO HIPPA WE WERE NOT ALLOWED TO GIVE HIM ANY INFORMATION ON THE PATIENT UNLESS NOTIFIED BY THE PATIENTAT THIS TIME HE BECAME VERY UPSET DURING THIS POHONE CALL AND STATED HE WAS COMING TO THE OFFICE TO DISCUSS THISMIN LATER HE DRIVES UP SO QUICKLY OUR FRONT DESK EMPLOYEE BECAME SCARED THAT HE WAS GOING TO DRIVE RIGHT INTO THE FRONT OF OUR BUILDING, HE THEN COMES AND STARTS BANGING ON THE FRONT DOOR (AT THIS TIME WE ARE NOT OPEN SO THE FRONT DOOR WAS LOCKED) AGIAN THE FRONT DESK EMPLYEE OPENED THE DOOR ASKING HIM WHAT SHE COULD HELP HIM WITHHE THE DEMANDED TO SPEAK WITH OUR DR AND THE BILLING MANAGERWHEN THE BILLING MANAGER CAME UP FRONT TO ASSIST HIM WITH HIS CONCERN ABOUT THE PREVIOUS PHONE CALL HE JUST HAD WITH THE BILLING MANAGER, HE THEN BECAME VERY LOUD AND VULGER TO BOTH EMPLOYEES SLAMMED OPEN OUR GLASS WINDOW ALMOST BREAKING ALL PAYNES AND THROWING THE PAPER BILL AT USAT THIS POINT WE THEN TOLD THE MAN TO PLEASE CALM DOWN AND HANDLE THIS SITUATION APPROPRIATLEY OR WE WILL HAVE TO CALL THE POLICE AND HAVE YOU REMOVED FROM THE PREMESISHE STATED HE DIDNT CARE WE COULD CALL THEMHE THEN TOOK A BREATH AND BEGAN SPEAKING APPROPRIATLEY AND WE THEN DISCUSSED THIS ISSUE OF THE OUTSTANDING BILL AND HOW I WAS UNABLE TO EXPLAIN TO HIM ANYTHING REGARDING THIS I HAD TO SPEAK TO THE PATIENT AND WHEN I SENT THE BILL IN THE MAIL AND MADE THE PHONE CALL TO WHAT WAS SUPPOSED TO BE HER NUMBER; HE IS THE ONE WHO OPENED THE BILL AND ANSWERED THE PHONESO IN THIS CASE WE WERE ATTEMPTING TO COLLECT ON SERVICES PREFORNED ON THE PATIENT THAT WERE NOT INCLUDED IN THE TREATMENT PLAN THAT HE PREVIOUSLY SAID HE PAID IN FULL FORDUE TO THE FACT THAT HE MAY HAVE BEEN THE ONE WHO PAID FOR HER TREATMENT STILL GAVE HIM NO RIGHTS FOR US TO DISCUSS HER CARE OR ANY FINANCIAL RESPONSIBILITIES WITH HIM BECAUSE HE WAS NOT LISTED ON THE HIPPA FORM ALLOWING PERTENT INFORMATION TO OTHERSHE THEN BECAME HIGHLEY UPSET AGAIN WHEN I TOLD HIM THAT WE HAD ALL DOCUMENTATION IN THE PATIENTS FILE TO SHOW AND PROVE WHAT WE ARE DOING IS REASONABLE AND JUST BECUASE HE OR SHE DID NOT STILL HAVE THE SAME IFORMATION WAS NOT TO SAY THAT IT DIDNT HAPPENSO THEN I EXPLAINED TO THE MAN THAT THIS SITUATION WAS WITH HIS MOTHER-IN-LAW ANS HE SHOULD HAVE NEVER OPENED HER BILL FROM US WHEN IT DID NOT HAVE HIS NAME ON IT- SO THATS A VIOLATION OF PRIVACY THERE ON HIS PART, HOWEVER HE STATED HE WAS WITH HIS MOTHER THE WHOLE TIME THROUGHOUT EACH VISIT AND HE WAS THE ONE WHO PAID AND HE KNOWS THAT CERTAIN THINGS DIDNT HAPPEN AND OTHERS WERE PAID FOR AND HE BEGAN TRYING TO QUESTION US AND GET ANY INFORMATION HE POSSIBLY COULD OUT OF US AFTER WE STATED MOR THAN TIMES HE WAS NOT LISTED ON THE PATINTS HIPPA PAPERWORK AND WE CAN NOT TELL HIM ANYTHING REGARDING THIS PATIENTBY THEN HE SAID HE WAS DONE FIGHTING WITH US AND HE WAS GOING ON YELP AND GOOGLE AND THE Revdex.com TO WRITE HORRIBLE THINGS ABOUT OUR OFFICE I TOLD HIM THAT IT IS HIS RIGHT TO DO THAT FOR FREEDOM OF SPEECH BUT IN THIS CASE JUST BECAUSE HE DOESNT GET HIS WAY AND HE DOESNT FEEL THAT HIS MOTHER-IN-LAW SHOULD BE CHARGED FOR MEDICAL SERVICES THAT WERE RENDERED TO HER IS HIS OWN OPINIONHE THEN STATED THAT I HAVE JUST POKED A BEAR FOR $AND IT WAS A BIG MISTAKE AND TURNED AROUND AND WALKED OUT THE DOOR SLAMMING IT AND SPEEDING OFF OUT OF THE PARKING LOTAFTER WE RECIEVED NOTIFICATION OF THIS PERSON ACTUALLY WRITING STATEMENTS OF HIS OPINION OF US ALL OVER THE INTERNET WE DECIDED TO TRY AND HELP THE SITUATION BECAUSE HE DEFAMED OUR CHARACTER OF OUR OFFICE IN A HORRIBLE MANNER SO AT THIS TIME WE THEN CALLEN AND OFFERED HIM OUR SINCERE APOLOGIES AND DUE TO THE INCONVIENIENCE A COMPLIMENTARY MIN MASSAGE IF HE WAS TO CHANGE HIS OBNOXIOUS AND FALSIFYING COMMENTS ABOUT OUR PRACTICEWE VALUE OUR PATIENTS AND OUR DOCTOR IS VERY GOOD AT WHAT HE DOES SO WHEN WE SEE PATIENTS WHO COIN REALLY BAD SHAPE AND LEAVE JUST IN EMACULENT HEALTH IS MAJOR FOR US AND OUR PATIENTS SO THEREFORE OUR DOCTOR DESERVES TO GET PAID FOR WHAT HE DOES FOR OUR PATIENTS.OUR GOAL IS TO "HELP AS MANY PEOPLE AS WE CAN, REALIZE AND ACHIEVE THEIR FULLEST HEALTH POTIENTIAL."
Final Consumer Response /* (3000, 8, 2017/03/22) */
On March 17, my spouse also received a call from Twin Oaks and this time they allowed the phone to ring long enough for someone to answerThey said that if we would take our negative feedback off Facebook and other websites they would offer us a complete adjustment of the $and a free massage for our troublesWe are not asking for a free massage or an adjustment to remove feed back that is true and warrantedWe are asking for the billing mistake on their end to be corrected and a letter from Dr*** indicating that his office will adhere to all HIPAA rules regarding myself and my mother in laws treatment and personal information obtained during services at his offices

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Address: 4606 SW West Drive, Topeka, Kansas, United States, 66606

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