Initial Business Response / [redacted] (1000, 9, 2016/06/16) */ Not one of my salesman would ever try to hide scratches on a used carWe give the customer as much time as they want to look over the vehicleI can understand her being upset about not looking over it completelyI spoke with her when she came in and I did try to have the scratches buffed outThe second key was never promised and not all used cars come with a second key Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/06/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) A person can not say what another salesman would or wouldn't doHe was not involved in the conversation that I had with my car salesmanI am the customer and I know how things were presented to me and I know how he made me feelI also do not believe there was any attempt to buff out the scratches, I was just told there was nothing they could do about it My biggest issue, however, was the fact that I purchased a car that did not have a properly functioning keyI never said I was promised a 2nd key, I was well aware that there was only one, but I expected it to workWithin a week after my purchase, I was not able to perform a basic function which is unlock my door so that I could drive my carThat is not acceptable and I would like to see this dealership show good faith and reimburse me for the $that I had to spend on a key to drive a vehicle that they sold me a week prior Final Business Response / [redacted] (4000, 13, 2016/06/23) */ We will agree to reimburse customer $for the keyPlease email receipt to [redacted]
Mr [redacted] is coming into the dealership today, October 26, to sign the cancellation request to cancel the JMA product that was purchasedOnce the cancellation request is signed the cancellation will take approximately week to be sent to the bank for his loan account to be credited
Initial Business Response / [redacted] (1000, 5, 2016/04/07) */ Contact Name and Title: Frank B [redacted] GM Contact Phone: Contact Email: [redacted] I spoke with MrS [redacted] and explained that we sent his bank the amount of $16,and they sent a letter stating that the balance was $higherWe have each customer sign a form stating that they are responsible for any differenceMrS [redacted] was very understanding therefore, I also explained that although I can't refund the $he paid that I would forgive the balance of $leftHe agreed with the offer
Initial Business Response / [redacted] (1000, 5, 2016/04/07) */ MrH [redacted] purchased this Jeep Wrangler in Dec,It was advertised as a pre-owned Jeep Wrangler with Hard topThe boxes the other dealer mentions would be on a new JeepMrH [redacted] contacted us over months after the purchase claiming to be missing parts for the soft topWe made no claims of a soft top in our vehicle description and can make no guarantee that all OEM equipment is original as we are not a Jeep dealerAs is stands we feel that we delivered all equipment as agreedAnything missing happened post sale or was not includedATTAHED: original vehicle description Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have several documents provided by the dealer proving that they were selling me a Jeep with dual tops not just a hard top JeepFirst the salesman emailed me and later gave me the original window sticker for the vehicleI will attach an image of this original window stickerI have the dealer's window sticker and will attach an image of alsoThe dealer's window sticker clearly states Sunrider Soft TopThe Jeep was clearly sold to me as a Jeep with dual topsI will also attach photograph from the Ken Ganley Nissan website showing the rear compartment of the JeepIt clearly shows the main soft top and now boxesOn the floor of the rear compartment is floor mats and a cover to store the hard top panelsThere are no boxes containing the vinyl windows or the second box containing door surround partsThe statement by the dealer that it was advertised as a Jeep Wrangler with a Hard top is an obvious lieFor the dealer to state they made no claim of a soft top in their vehicle description is an obvious lie as wellThe parts were obviously missing in the photographs they posted prior to the sale of the JeepI include a photograph of a main top and the missing boxes found on this web page [redacted] It show how large the two boxes are and they are obviously not in the Jeep that Ken Ganley Nissan sold me Final Business Response / [redacted] (4000, 19, 2016/07/05) */ We never offered a soft topThe vehicle was advertised as a hard top
Initial Business Response / [redacted] (1000, 9, 2016/06/16) */ Not one of my salesman would ever try to hide scratches on a used carWe give the customer as much time as they want to look over the vehicleI can understand her being upset about not looking over it completelyI spoke with her when she came in and I did try to have the scratches buffed outThe second key was never promised and not all used cars come with a second key Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/06/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) A person can not say what another salesman would or wouldn't doHe was not involved in the conversation that I had with my car salesmanI am the customer and I know how things were presented to me and I know how he made me feelI also do not believe there was any attempt to buff out the scratches, I was just told there was nothing they could do about it My biggest issue, however, was the fact that I purchased a car that did not have a properly functioning keyI never said I was promised a 2nd key, I was well aware that there was only one, but I expected it to workWithin a week after my purchase, I was not able to perform a basic function which is unlock my door so that I could drive my carThat is not acceptable and I would like to see this dealership show good faith and reimburse me for the $that I had to spend on a key to drive a vehicle that they sold me a week prior Final Business Response / [redacted] (4000, 13, 2016/06/23) */ We will agree to reimburse customer $for the keyPlease email receipt to [redacted]
Mr [redacted] is coming into the dealership today, October 26, to sign the cancellation request to cancel the JMA product that was purchasedOnce the cancellation request is signed the cancellation will take approximately week to be sent to the bank for his loan account to be credited
Initial Business Response / [redacted] (1000, 5, 2016/04/07) */ Contact Name and Title: Frank B [redacted] GM Contact Phone: Contact Email: [redacted] I spoke with MrS [redacted] and explained that we sent his bank the amount of $16,and they sent a letter stating that the balance was $higherWe have each customer sign a form stating that they are responsible for any differenceMrS [redacted] was very understanding therefore, I also explained that although I can't refund the $he paid that I would forgive the balance of $leftHe agreed with the offer
We worked out an agreement to take the vehicle back in and get the customer into another vehicle The customer was satisfied
Initial Business Response / [redacted] (1000, 5, 2016/04/07) */ MrH [redacted] purchased this Jeep Wrangler in Dec,It was advertised as a pre-owned Jeep Wrangler with Hard topThe boxes the other dealer mentions would be on a new JeepMrH [redacted] contacted us over months after the purchase claiming to be missing parts for the soft topWe made no claims of a soft top in our vehicle description and can make no guarantee that all OEM equipment is original as we are not a Jeep dealerAs is stands we feel that we delivered all equipment as agreedAnything missing happened post sale or was not includedATTAHED: original vehicle description Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have several documents provided by the dealer proving that they were selling me a Jeep with dual tops not just a hard top JeepFirst the salesman emailed me and later gave me the original window sticker for the vehicleI will attach an image of this original window stickerI have the dealer's window sticker and will attach an image of alsoThe dealer's window sticker clearly states Sunrider Soft TopThe Jeep was clearly sold to me as a Jeep with dual topsI will also attach photograph from the Ken Ganley Nissan website showing the rear compartment of the JeepIt clearly shows the main soft top and now boxesOn the floor of the rear compartment is floor mats and a cover to store the hard top panelsThere are no boxes containing the vinyl windows or the second box containing door surround partsThe statement by the dealer that it was advertised as a Jeep Wrangler with a Hard top is an obvious lieFor the dealer to state they made no claim of a soft top in their vehicle description is an obvious lie as wellThe parts were obviously missing in the photographs they posted prior to the sale of the JeepI include a photograph of a main top and the missing boxes found on this web page [redacted] It show how large the two boxes are and they are obviously not in the Jeep that Ken Ganley Nissan sold me Final Business Response / [redacted] (4000, 19, 2016/07/05) */ We never offered a soft topThe vehicle was advertised as a hard top