Ken Grody Ford

After 2 cars and looking for our 3rd at Ken Grody, my husband and I went to look at custom trucks on the lot for ideas of a lift and rims for his truck, while walking we were approached by a man named Kevin who said he has worked there 20 years, Kevin was not wearing his mask but had around his neck and was inches away from us, I asked that he step back a few times, please. We mentioned that we are only getting ideas and we have a 2018 lease that we are purchasing next year after the lease is up, the truck is in mint condition, my husband walked past the truck that we originally wanted last year but was nowhere to be found in California. Kevin said, let's get you into this truck and switch out, I proceeded to say, we are happy but will only if the numbers are good we will look into this. As we walked into his office, he immediately asked for our DL, I said, you do not need this for numbers, I demanded several times I am a numbers person, I have a great truck and will only trade out if the numbers are good. He said, he wanted to keep us happy, after he returned, he said Congratulations on your new 2020 King Ranch, I said NO... I need numbers since my lease was still a year away, it appeared that we had to be bought out of the lease, he finally showed me the pay off of 48k after I went on my phone and searched myself, came back and wanted to start the financial part, at this point he still has NOT given me anything I asked for, after getting ready to stand up, he proceeded to finally tell me the trade-in of the only 32k for my 2018, that I owe 48 and paid 68k. I said you think I'm going to roll 16 k in a 70k truck. I said NO THANK YOU and goodbye, he then followed me outside to my car and said why are you so angry and yelling, I said I am not yelling, I asked several times for numbers and you tried to be sneaky and take advantage of us, you refuse to show me legit numbers and try to pull a fast one. He then looked around and see who was watching, he went to a salesman at the door and said I was yelling. After this switch and bait and trying to take advantage of us has left a horrible feeling in my gut, I hate to say that we will NEVER return to the dealership that we thought we trusted.

Have attempted to contact consumer to set an appointment to meet with our VP/Managing Partner, [redacted] As of today, no response from consumer Please let us know if she would like to meet with *** Thanks [redacted] Ken Grody Ford - Buena Park [redacted] ext [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Dear Revdex.com, are you robots? Does anybody there read the complaints? Clearly I have already done what they have asked and I still have not received a refund! They keep saying the same thing and they keep promising a refund but they don't do it! I have stated that they have confirmed receipt of the cancelation request in writing so obviosly they don't take this or you seriouslyWhy would you keep sending me mindless responses? Please read the complaint and their response before sending me back what is clearly meant to be an insult! Ken Grody clearly does not value their customers and has no intention of refunding my money! What does the Revdex.com do anyway because you are a waste of time Regards, [redacted]

All requests for cancellation of extended service contracts purchased need to have a signed cancellation form Ford Motor Company only allows a full refund within days of purchase and will prorate based on time, miles and usage of the contracts after the first days Customer can contact dealership and speak to [redacted] for cancellation form and information on cancellation process We looked into claim that consumer had to fill out an online review the date of purchase but could not verify any reviews on or around the date of purchase Customer did return a survey to Ford Motor Company with Excellent marks all the way through and positive comments regarding salesman on May 14, All pricing is disclosed on purchase agreement as well as the Extended Service Plan terms and agreementWe welcome customer to contact GSM, [redacted] , to discuss their concerns further if they do not agree with above

Dear Ms [redacted] , 0);"> My name is [redacted] , and on behalf of Ken Grody Ford, I want to apologize for any inconvenience you may have experienced during your attempt to purchase your vehicleAs proud holders of the President’s Award for tenyears, I can assure you your complete customersatisfaction is my number one priorityI will do everything in my power to ensure your completesatisfaction As the Vice President and Co-Owner, I personally pledge to take care of you and I will honor the advertised price you saw offered on our websiteI will be working with you directly from here on out, so I can personally see to it you are completely satisfiedI will honor this for ten days from the receipt of this email for you to communicate with me about your dealAt your convenience please contact me, I have included all my contact information below to finalize the transaction Looking forward to your response ***Signed [redacted] [redacted] Vice-President & Co-Owner Ken Grody Ford Automotive Group ***@kengrodyford.com [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below I have already signed the cancelation form and it was faxed to them and emailedThey called me and and confirmed receiving it and they have done nothingThe details are in the complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received the check, waived deductible, and finished car with a full tank of gas and detailI accept that as everything Ford is going to do to rectify this situation and also see it as an admittal of having done bad businessHowever, I do want to address that much information in their statement is invalidWe were not told that repairs could take some ***e until after they told us they could have our vehicle in and out and we had it towed to themWhen I told them to cease repairs then told them nevermind continue, the two calls came in about an hour apartWhen they didn't return my initial call about continuing repairs, inthen left the 6:02pm voicemail they are referring toThe fact that the vehicle is used and has 67k miles should not automatically be a reason for Ford to state something may be wear and tearThe car was purchased not just used, but CERTIFIED used from them less than two years ago and has had clutch issues since purchasing*** *** just failed to realize the clutch was defective when I took it in for maintenance earlier onAdditionally, they did not mention the possibility of a defective clutch early onWe didn't have a clue that the clutch was the issue until a week and a half in when I got into contact with ***I just feel that this business operates in a very crooked, dishonest manner and should be held accountable for it.
Regards,
*** ***

I have been dealing with a dispute over an extended warranty, road side assistance plan and oil change package with Ken Grody Ford in Carlsbad for months nowThey have the worst customer service I have ever experiencedFirst, they refuse to call you backThey try and put you off long enough until you give upI have been persistent, and finally got through to several peopleThey all just send you to another person, say they will call back and never doI finally got to speak with their sales manager and director of finance, both of which were incredibly rude and condescendingNeither were of any help to meI finally called the Buena Park location and asked to speak to Ken GrodyThe CFO was supposed to call me back, and still to date has notIt is funny that there are several complaints on here all to do with being charged a warranty people don't wantI have never experienced such unprofessional people from a company, nor such a lack of customer serviceThey have zero interest in the customerAll they want is more money

Customer had the vehicle towed in on August 25th @ 9:06AMWe informed them that due to heavy volume of vehicles coming in for repairs that we would not be able to look at it until the following FridayCustomer called at 10:58AM and asked
that we hold off looking at the vehicle as they were going to tow it out and trade it in at a Nissan dealershipAt 6:02PM Friday (08/28/) @6:02PM (Service department closes at 6:00PM) she left a message that she would like us to look at it and proceed with repairsUnfortunately, due to her call coming in after hours, we were not able to reschedule until the following Monday. She was informed that we had pulled it from the schedule but we would put it back in and get it checked out ASAPthis put us back an additional three daysHer service writer informed the customer from the beginning that if this was a worn out clutch (vehicle has 0ver miles on it purchased from us used) that this would be considered a "wear item" (like brake pads) and may not be covered under their extended service planAt some point the rental car that the customers extended service plan covered got totaled in a car accidentOf such was the nature that Enterprise Rental Car was not willing to offer a replacementThe customer called me the first week of September and voiced her concern of needing the car back right away and was very concerned that the repair would not be coveredHer concern stemmed from the fact that if this was a customer pay situation, it would be around $plus the rental would not be coveredAs I have a long ***e technician back ground, I examined the parts myself and placed a call to Ford Motor Company to insure the repairs would be indeed covered by warrantyI informed the customer that at best we would be looking at a completion of repairs on the 8th or 9th of September, however should parts be an issue it could run into the end of the weekThe customer kept attempting to get us to commit to completion dates that we knew were not reasonableNever once did we change our story as stated above.Additionally, I waived the $deductible without the customer ever even requesting itWe also extended the following(all without the customer requesting it);A complete detail ($Platinum)A full tank of fuelA car payment reimbursement of $It is our hope that these gestures were well received and went a long way to helping the customer (customers) out of a tough situation

We called Ken Grody dealership at 8:30pm in response to an add we saw For a truckWe spoke with a salesman who confirmed he had of the trucks we wanted and he had the keys in handAt 8:we called to say we on our way and
traveling about miles to get thereHe said no problem and that he'll be there andstay so long as we are there before 10pm
We got to the Buena Park area around 9:20pm and were told that the truck was soldWhen we asked how that happened and were told that the guy who purchased the truck had been there for 4hrs
We believe it's awful to conduct business like this and don't appreciate ourtime being wasted

Ken Grody Ford will answer the following;Ken Grody Ford strongly refutes to the customer statement of "I
accept that as everything Ford is going to do to rectify this situation and
also see it as an admittal of having done bad business." We do not agree with this at allAs such if this is a refusal of the offer that the customers have already accepted, then all they need to do is come back to the dealership, hand back the check for $and pay their deductible2."However, I do want to address that
much information in their statement is invalidWe were not told that repairs
could take some ***e until after they told us they could have our vehicle in
and out and we had it towed to themWhen I told them to cease repairs then
told them nevermind continue, the two calls came in about an hour apartWhen
they didn't return my initial call about continuing repairs, inthen left the
6:02pm voicemail they are referring toThe fact that the vehicle is used and
has 67k miles should not automatically be a reason for Ford to state something
may be wear and tearThe car was purchased not just used, but CERTIFIED used
from them less than two years ago and has had clutch issues since purchasing
Worthington Ford just failed to realize the clutch was defective when I took it
in for maintenance earlier onAdditionally, they did not mention the
possibility of a defective clutch early onWe didn't have a clue that the
clutch was the issue until a week and a half in when I got into contact with
***I just feel that this business operates in a very crooked, dishonest
manner and should be held accountable for it." We strongly and completely disagree with the above statement and maintain that the customers were treated with the utmost respect and courtesyThe lack of appreciation for the extra courtesies we extended to them is disappointingThe vehicle was purchased from us two years and 21,miles agoTo state that we knowingly sold it with a defective clutch or somehow did not catch it being defective is absolutely incorrect

Dear ***,
first of all I want to apologize to you and I want to take full responsibility for the whole transaction in terms of your dissatisfaction, there is a explanation that defines our steps that were correct but they did not reflect the real effort put into action by our management
team, perception is reality and I can see how you would think we really did not do things correctly, but just let the record show that indeed the night you left I believe it was to go eat after negotiating for some time we called team ford and talked with the new car manager and we were authorized by him that indeed they would dealer trade your truck to us, That is why we proceeded to call you and finalize the transaction that night, we also reported the vehicle sold under your name to ford motor company so it would not get sold between Saturday and Monday which would of been the day we were planning on picking it up for you, most dealer trades finalize on Monday thru Friday because the accounting departments are in office and out of office on the weekends, so we finalized deal with you and team ford so we thought, Monday morning we call team fords new car manager he is off, so we talk with the fleet manager to finalize dealer trade and she said we will not dealer trade with us because the prior week they requested a dealer trade from us on a focus st and we had sold the vehicle and she thought we were just saying it was sold and that we just did not want to dealer trade it, that was not the case however, she denied our dealer trade for that reason, we even explained to her that the dealer trade was already approved by her new car manager her words were again no, being that the truck was very specific with its axle and heavy duty trailer tow package and specific on engine and color that made it difficult but doable, being that you have done business with us in the past and we had a working relationship we wanted to make it happen for you, unfortunately it did not go down as planned, we have learned some valuable lessons regarding dealer trades, and this will change my current process, for example in the future I will only take a deposit and I will not do any paperwork until the truck is in our possession, that's just one of many other changes in policy from this event
To make a long story short we all want to say we are very sorry, we would still love to sell you a truck, if you purchased a truck already we would love to give you something for free like a spray in linex or bedliner for your dissatisfaction we all feel very bad about this and we want to make it right any way we can, if you have not purchased a truck I would love another shot if indeed you would give me personally that opportunity, if you purchased already please except my free offer
again I am very sorry and we do take full responsibility, please forgive us, pleasehere is my personal contact information to take my free offer if you purchased if you have not please give me another shot
Sincerely,
*** *** ***
VP-Owner
Ken Grody Ford

I purchased new vehicle on Nov 06, I had trade former my vehicle, and dealer should be return former my vehicle and paper workBut this dealer didn't return my former vehicle nor any paper work in monthI called sale's person who sold new vehicle to me his name is *** *** I called him more than times in month and make sure to him to return my former vehicle and paid my trade balanceHe kept saying lies, and he didn't know how to return car nor paper workFinally, I email to dealer's owner, so dealer return my former car and balance after monthI made payment both in month because stupid dealer didn't return my former carAnd this dealer never say sorry to me and too expensive!!! This dealer should be closed and please don't go!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Dear Revdex.com, are you robots? Does anybody there read the complaints? Clearly I have already done what they have asked and I still have not received a refund! They keep saying the same thing and they keep promising a refund but they don't do it! I have stated that they have confirmed receipt of the cancelation request in writing so obviosly they don't take this or you seriously. Why would you keep sending me mindless responses? Please read the complaint and their response before sending me back what is clearly meant to be an insult! Ken Grody clearly does not value their customers and has no intention of refunding my money! What does the Revdex.com do anyway because you are a waste of time.
Regards,
[redacted]

Re: Revdex.com Complaint ID#[redacted], 2014 Fusion advertised on Presidents' Day web page
Dear [redacted],
First I would like to apologize for the belated response to your concern. The email from the RevDex.com (Revdex.com) went directly into the spam folder in our system,...

and was just brought to our
attention by a phone call from the Revdex.com recently. They were calling because it was clear to the Revdex.com in the
system the issue had not been addressed by our organization, which was not indicative of our past
history of handling complaints. I could sense your frustration on the phone, and want to apologize for
any inconvenience dealing with our dealership may have caused.
I take great pride in how we treat our customers as evidenced by our numerous customer service
awards with [redacted] Motor Company. If you are not happy and feel strongly you were misled, I offer you to
you the opportunity to purchase a new 2014 Fusion SE equipped exactly like the one advertised during
the President's Day Sell-a-than for $17,777. I extend this offer to you, and only you, to be accepted
within 30 days of the date at the top of this letter. I value my customers, and respect the passion you
have on this issue. I want your expectation to be met, which was to come in and purchase a 2014 Fusion
for $17,777. Please contact me on my cell phone at ([redacted] to discuss. I look forward to hearing
from you.
Sincerely,
[redacted]
Vice-President/ General Manager

Have attempted to contact consumer to set an appointment to meet with our VP/Managing Partner, [redacted].  As of today, no response from consumer.  Please let us know if she...

would like to meet with [redacted]. 
Thanks
 
[redacted]
Ken Grody Ford - Buena Park
[redacted] ext [redacted]

Dear Ms. [redacted],
0);"> 
My name is [redacted], and on behalf of Ken Grody Ford, I want to apologize for any inconvenience you may have experienced during your attempt to purchase your vehicle. As proud holders of the President’s Award for tenyears, I can assure you your complete customersatisfaction is my number one priority. I will do everything in my power to ensure your completesatisfaction.
 
As the Vice President and Co-Owner, I personally pledge to take care of you and I will honor the advertised price you saw offered on our website. I will be working with you directly from here on out, so I can personally see to it you are completely satisfied. I will honor this for ten days from the receipt of this email for you to communicate with me about your deal. At your convenience please contact me, I have included all my contact information below to finalize the transaction.
 
Looking forward to your response.
 
 [redacted]Signed[redacted]
 
 
[redacted]
Vice-President & Co-Owner 
Ken Grody Ford Automotive Group
[redacted]@kengrodyford.com
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.my complaint is that I want my extended warranty canceled. Ken grody ford refuses to do so. My warranty shows active through 2017, and I want it canceled and I want to be reimbursed for the past 8 months, since I requested Ken grody ford cancel this warranty and has failed to do so. My complaint also is that I have been requesting Ken grody ford send me my contract in full, and a detailed list of times I've used the warranty or oil change plans. They also refuse to provide me with this information. I want Ken grody ford to show they have canceled my extended warranty and that I am reimbursed for the last 8 months. 
Regards,
[redacted]

All requests for cancellation of extended service contracts purchased need to have a signed cancellation form.  Ford Motor Company only allows a full refund within 30 days of purchase and will prorate based on...

time, miles and usage of the contracts after the first 30 days.  Customer can contact dealership and speak to [redacted] for cancellation form and information on cancellation process. 
We looked into claim that consumer had to fill out an online review the date of purchase but could not verify any reviews on or around the date of purchase.  Customer did return a survey to Ford Motor Company with Excellent marks all the way through and positive comments regarding salesman on May 14, 2015.
All pricing is disclosed on purchase agreement as well as the Extended Service Plan terms and agreement.
We welcome customer to contact GSM, [redacted], to discuss their concerns further if they do not agree with above

Same exact thing as most of the other reviews! Ken Grody Buena Park e-mailed me a advertisement for several vehicles. I found a 2017 Explorer. Called ahead 3 times to make sure the vehicle was available for the advertised price. The sales department manager even called me to make sure I was on my way because they were holding it. Arrived with 45 mins of my phone conversation only to be told that the car was sold. I expressed my frustration then they “ found” the exact VIN advertised and sent someone to Artesia to pick it up. Meanwhile 2 1/2 hours has passed. They were avoiding us big time. Next thing we know it is 9pm and the floor manager said they could not sell it for the advertised price even though I have full documentation of my conversations with 3 people and several copies of the advertised car in question. I told him it was illegal to print an ad or e mail an ad with false information. He said he would speak to the general manager and call me in the morning. This dealership is very fraudulent and deceptive. I intend to take legal action and file a formal complaint with the proper governing authorities. As well as call tv stations and newspapers to alert the public of this fraud.