We have attempted to resolve this issue with the customer and were instructed via voicemail to provide our response in writing We informed the customer that the Carfax report does show "minor damage reported" and goes on to say "Minor damage is usually cosmetic including dents or scratches to the vehicle body" There was no attempt to withhold information at the time of sale All of our used vehicles are listed online and on our website and Carfax reports are readily available through our online listings We would be happy to work with Patricia to attempt to resolve her concernsWe recommend having a third party inspect the vehicle to ascertain the integrity of the vehicle and to determine whether there is in fact cause for concern
Unfortunately there was a clerical error made on December 9th when the price was changed from $15,,to $11, We realized this error on December 11th and changed the price to $14, We apologize for any hardship this might have caused Mr [redacted] and would be happy to compensate him in some way for his time and gas Alternatively we will sell the car for the amount of $13,which represents our investment in this vehicle
I am rejecting this response because: [redacted] thanks for your response The service advisor [redacted] told me that Tracy Honda works with Enterprise all the time and Tracy Honda would call for me - no problem In addition, when I returned the vehicle the girl at the cashier window took the key of the vehicle and said they will contact Enterprise Therefore, I believed and relied on Tracy Honda in good faith that they would deliver on their word With two people assuring me they will contact Enterprise I believed they would and I appreciated it Tracy Honda then became my agent to call Enterprise on my behalf Notice to Agent is notice to Principle Therefore, Tracy Honda took upon themselves the obligation of contacting Enterprise and is responsible for incurring the additional fees if they fail to perform just the same as if it I had failed to return the vehicle This agent relationship is valid and occurs in business on a daily basis and is legally binding In addition, Tracy Honda had use of the vehicle for those days, not me Whether they used it or not is irrelevant They had the keys and the vehicle on their premise.As a customer, I am very surprised and disappointed this fundamental situation was not resolved immediately but is continuing this far I am following through on this issue for more than monitary reasons because it is my concern that other customers in the future will also be impacted by good intentions that are not followed up with good policy and process.As the president of my corporation, I have an obligation to my customers in the same manner, and when I have failed to perform on a promise, I made it good by going out of my way to deliver That has cost me money at times to do that However, as a result, one customer still relies on my services today after years because they can rely on my word.We also have an obligation under God to do what is right and fair to our fellow human beings He is a not only a God of love but of justice - of doing what is fair and right This is one of those situations So I encourage you to do what is right and fair to your customer even though it will cost you or the business for the mistake made It will benefit you and the business for future customers in that the process and policy will be shored up to ensure the mistake doesn't happen again and cost someone else the time and money to deal with it for weeks and weeks It goes without saying that this kind of treatment does not foster customer goodwill However, how you handle a mistake does - and that is what is important to your customer Thank you, [redacted]
Due to the fact that the pricing error was unintentional and was corrected prior to Mr ***'s visit to the dealership we hereby decline his offer. We do recognize that a mistake was made and made a previous offer to compensate Mr *** for his time invested and the cost of his gas used visiting our dealership
I am rejecting this response because:Here is a copy of all the text messages that I had with Mr ***, and he never mention about the error in the price of the car, have he in forme I would have never continue with the deal, never went over for a test drive, or have giving him my s.s.# or my personal in formationThursday 12/11/14This is *** *** from Tracy Honda-Internet Sales ManagerI received your request to "Schedule a Test Drive " for the Nissan AltimaWould you like to come in today or would this weekend work better 8:a.m.Get Pre-Approvedhttp://www.tracyhonda.com/apply-for-financing/10:a.m.Sounds good! Text me when you get on the road I can "hold" the vehicle until you arrive so that it does not sell until you have your opportunity to drive and make an offer on it.11:a.m.Hi *** did you received my application that I filled out4:p.mYes ultimately with her score being where it is (high 400) she will need a co-signerAlso, the bank will require money down4:p.m.I did filled my information as co-signer4:p.mI have it, but she needs $$ down4:p.m.How much down payment does she need4:p.m20% $30004:p.m.No, How about if I just do the loan by myself4:p.m.That's a much better situation I'll run the numbers with just you.4:p.m.Ok5:p.m.$a month with zero down for months ...6:p.mAt what interest are you giving me on this vehicle7:p.m.Bank approved for 8.34% your *** score7:p.m.I will go to my credit union tomorrow because I know for a fact that my credit score on the other reports is at *** and I have the proof to showI have done my homework, the price of the car is $11383+ tax and license fee should come out about $I should be financing a loan of total $at 3.99% interes for months payment should be $if I did my calculation right.7:p.m.Typo *** is your Auto FICO8:p.m.I will talk to my credit union tomorrow a have good rates even with a *** scoreMy daughter was looking to pay no more than $and based on my numbers I gave you I am right.8:p.m.Friday 12/12/14Good afternoon, *** I just submitted my application to the credit union and I should have a response by the end of the dayAlso my daughter is asking if you can give us her score.1:p.m6681:p.m.Not my score my daughters1:p.mI can't disclose that to you sorry.1:p.m.Ok1:p.m.I understand your her father but for security reasons I can'tI hope you understand1:p.m.It's okay I understand1:p.m.Saturday 12/13/Good morning, *** I am going to come over to take a look at the car and test drive itThe lady from credit union didn't call me, but I still interested in the vehicle.10:a.m.Great! What time do you plan to arrive?10:a.mIn one hour10:a.m
***, Ispoke to *** the manager at *** and asked him if he would be willing to reduce the bill based on the relationship we have with them. He claims he spoke to you personally and that he made it clear it was your responsibility to call *** when you returned the vehicle to
Tracy Honda and because of this he was not willing to make an adjustment to the bill. Due to the fact that the rental agreement was between you and *** I am unclear why you feel Tracy Honda should be responsible for your outstanding bill. After reading your complaint I can only conclude that the person that offered to assist with the rental car return was never notified by you that you had returned it to Tracy Honda and that you were expecting us to call ***
I am rejecting this response because:*** thanks for your response The service advisor *** told me that Tracy Honda works with Enterprise all the time and Tracy Honda would call for me - no problem In addition, when I returned the vehicle the girl at the cashier window took the key of the vehicle and said they will contact Enterprise Therefore, I believed and relied on Tracy Honda in good faith that they would deliver on their word With two people assuring me they will contact Enterprise I believed they would and I appreciated it Tracy Honda then became my agent to call Enterprise on my behalf Notice to Agent is notice to Principle Therefore, Tracy Honda took upon themselves the obligation of contacting Enterprise and is responsible for incurring the additional fees if they fail to perform just the same as if it I had failed to return the vehicle This agent relationship is valid and occurs in business on a daily basis and is legally binding In addition, Tracy Honda had use of the vehicle for those days, not me Whether they used it or not is irrelevant They had the keys and the vehicle on their premise.As a customer, I am very surprised and disappointed this fundamental situation was not resolved immediately but is continuing this far I am following through on this issue for more than monitary reasons because it is my concern that other customers in the future will also be impacted by good intentions that are not followed up with good policy and process.As the president of my corporation, I have an obligation to my customers in the same manner, and when I have failed to perform on a promise, I made it good by going out of my way to deliver That has cost me money at times to do that However, as a result, one customer still relies on my services today after years because they can rely on my word.We also have an obligation under God to do what is right and fair to our fellow human beings He is a not only a God of love but of justice - of doing what is fair and right This is one of those situations So I encourage you to do what is right and fair to your customer even though it will cost you or the business for the mistake made It will benefit you and the business for future customers in that the process and policy will be shored up to ensure the mistake doesn't happen again and cost someone else the time and money to deal with it for weeks and weeks It goes without saying that this kind of treatment does not foster customer goodwill However, how you handle a mistake does - and that is what is important to your customer Thank you, ***
I refuse to accept their offer as they have acknowledged their error for the price of the carIn my conversations with Mr***, he never mentioned the change of price and proceeded to check my credit through three credit report agencies which has impacted my credit FICOHowever, if they will sell the car for $13,including taxes and licensing, then I would be willing to accept their offerIf you would like more information regarding my case, I have the text messages between Mr*** & I available.Thank you, *** ***
We have attempted to resolve this issue with the customer and were instructed via voicemail to provide our response in writing. We informed the customer that the Carfax report does show "minor damage reported" and goes on to say "Minor damage is usually cosmetic including dents or
scratches to the vehicle body" There was no attempt to withhold information at the time of sale. All of our used vehicles are listed online and on our website and Carfax reports are readily available through our online listings. We would be happy to work with Patricia to attempt to resolve her concerns. We recommend having a third party inspect the vehicle to ascertain the integrity of the vehicle and to determine whether there is in fact cause for concern
Unfortunately there was a clerical error made on December 9th when the price was changed from $15,,to $11,383. We realized this error on December 11th and changed the price to $14,987. We apologize for any hardship this might have caused Mr*** and would be happy to compensate him
in some way for his time and gas. Alternatively we will sell the car for the amount of $13,which represents our investment in this vehicle
We have attempted to resolve this issue with the customer and were instructed via voicemail to provide our response in writing We informed the customer that the Carfax report does show "minor damage reported" and goes on to say "Minor damage is usually cosmetic including dents or scratches to the vehicle body" There was no attempt to withhold information at the time of sale All of our used vehicles are listed online and on our website and Carfax reports are readily available through our online listings We would be happy to work with Patricia to attempt to resolve her concernsWe recommend having a third party inspect the vehicle to ascertain the integrity of the vehicle and to determine whether there is in fact cause for concern
Unfortunately there was a clerical error made on December 9th when the price was changed from $15,,to $11, We realized this error on December 11th and changed the price to $14, We apologize for any hardship this might have caused Mr [redacted] and would be happy to compensate him in some way for his time and gas Alternatively we will sell the car for the amount of $13,which represents our investment in this vehicle
I am rejecting this response because: [redacted] thanks for your response The service advisor [redacted] told me that Tracy Honda works with Enterprise all the time and Tracy Honda would call for me - no problem In addition, when I returned the vehicle the girl at the cashier window took the key of the vehicle and said they will contact Enterprise Therefore, I believed and relied on Tracy Honda in good faith that they would deliver on their word With two people assuring me they will contact Enterprise I believed they would and I appreciated it Tracy Honda then became my agent to call Enterprise on my behalf Notice to Agent is notice to Principle Therefore, Tracy Honda took upon themselves the obligation of contacting Enterprise and is responsible for incurring the additional fees if they fail to perform just the same as if it I had failed to return the vehicle This agent relationship is valid and occurs in business on a daily basis and is legally binding In addition, Tracy Honda had use of the vehicle for those days, not me Whether they used it or not is irrelevant They had the keys and the vehicle on their premise.As a customer, I am very surprised and disappointed this fundamental situation was not resolved immediately but is continuing this far I am following through on this issue for more than monitary reasons because it is my concern that other customers in the future will also be impacted by good intentions that are not followed up with good policy and process.As the president of my corporation, I have an obligation to my customers in the same manner, and when I have failed to perform on a promise, I made it good by going out of my way to deliver That has cost me money at times to do that However, as a result, one customer still relies on my services today after years because they can rely on my word.We also have an obligation under God to do what is right and fair to our fellow human beings He is a not only a God of love but of justice - of doing what is fair and right This is one of those situations So I encourage you to do what is right and fair to your customer even though it will cost you or the business for the mistake made It will benefit you and the business for future customers in that the process and policy will be shored up to ensure the mistake doesn't happen again and cost someone else the time and money to deal with it for weeks and weeks It goes without saying that this kind of treatment does not foster customer goodwill However, how you handle a mistake does - and that is what is important to your customer Thank you, [redacted]
Due to the fact that the pricing error was unintentional and was corrected prior to Mr ***'s visit to the dealership we hereby decline his offer. We do recognize that a mistake was made and made a previous offer to compensate Mr *** for his time invested and the cost of his gas used visiting our dealership
I am rejecting this response because:Here is a copy of all the text messages that I had with Mr ***, and he never mention about the error in the price of the car, have he in forme I would have never continue with the deal, never went over for a test drive, or have giving him my s.s.# or my personal in formationThursday 12/11/14This is *** *** from Tracy Honda-Internet Sales ManagerI received your request to "Schedule a Test Drive " for the Nissan AltimaWould you like to come in today or would this weekend work better 8:a.m.Get Pre-Approvedhttp://www.tracyhonda.com/apply-for-financing/10:a.m.Sounds good! Text me when you get on the road I can "hold" the vehicle until you arrive so that it does not sell until you have your opportunity to drive and make an offer on it.11:a.m.Hi *** did you received my application that I filled out4:p.mYes ultimately with her score being where it is (high 400) she will need a co-signerAlso, the bank will require money down4:p.m.I did filled my information as co-signer4:p.mI have it, but she needs $$ down4:p.m.How much down payment does she need4:p.m20% $30004:p.m.No, How about if I just do the loan by myself4:p.m.That's a much better situation I'll run the numbers with just you.4:p.m.Ok5:p.m.$a month with zero down for months ...6:p.mAt what interest are you giving me on this vehicle7:p.m.Bank approved for 8.34% your *** score7:p.m.I will go to my credit union tomorrow because I know for a fact that my credit score on the other reports is at *** and I have the proof to showI have done my homework, the price of the car is $11383+ tax and license fee should come out about $I should be financing a loan of total $at 3.99% interes for months payment should be $if I did my calculation right.7:p.m.Typo *** is your Auto FICO8:p.m.I will talk to my credit union tomorrow a have good rates even with a *** scoreMy daughter was looking to pay no more than $and based on my numbers I gave you I am right.8:p.m.Friday 12/12/14Good afternoon, *** I just submitted my application to the credit union and I should have a response by the end of the dayAlso my daughter is asking if you can give us her score.1:p.m6681:p.m.Not my score my daughters1:p.mI can't disclose that to you sorry.1:p.m.Ok1:p.m.I understand your her father but for security reasons I can'tI hope you understand1:p.m.It's okay I understand1:p.m.Saturday 12/13/Good morning, *** I am going to come over to take a look at the car and test drive itThe lady from credit union didn't call me, but I still interested in the vehicle.10:a.m.Great! What time do you plan to arrive?10:a.mIn one hour10:a.m
I am rejecting this response because:
***, Ispoke to *** the manager at *** and asked him if he would be willing to reduce the bill based on the relationship we have with them. He claims he spoke to you personally and that he made it clear it was your responsibility to call *** when you returned the vehicle to
Tracy Honda and because of this he was not willing to make an adjustment to the bill. Due to the fact that the rental agreement was between you and *** I am unclear why you feel Tracy Honda should be responsible for your outstanding bill. After reading your complaint I can only conclude that the person that offered to assist with the rental car return was never notified by you that you had returned it to Tracy Honda and that you were expecting us to call ***
I am rejecting this response because:*** thanks for your response The service advisor *** told me that Tracy Honda works with Enterprise all the time and Tracy Honda would call for me - no problem In addition, when I returned the vehicle the girl at the cashier window took the key of the vehicle and said they will contact Enterprise Therefore, I believed and relied on Tracy Honda in good faith that they would deliver on their word With two people assuring me they will contact Enterprise I believed they would and I appreciated it Tracy Honda then became my agent to call Enterprise on my behalf Notice to Agent is notice to Principle Therefore, Tracy Honda took upon themselves the obligation of contacting Enterprise and is responsible for incurring the additional fees if they fail to perform just the same as if it I had failed to return the vehicle This agent relationship is valid and occurs in business on a daily basis and is legally binding In addition, Tracy Honda had use of the vehicle for those days, not me Whether they used it or not is irrelevant They had the keys and the vehicle on their premise.As a customer, I am very surprised and disappointed this fundamental situation was not resolved immediately but is continuing this far I am following through on this issue for more than monitary reasons because it is my concern that other customers in the future will also be impacted by good intentions that are not followed up with good policy and process.As the president of my corporation, I have an obligation to my customers in the same manner, and when I have failed to perform on a promise, I made it good by going out of my way to deliver That has cost me money at times to do that However, as a result, one customer still relies on my services today after years because they can rely on my word.We also have an obligation under God to do what is right and fair to our fellow human beings He is a not only a God of love but of justice - of doing what is fair and right This is one of those situations So I encourage you to do what is right and fair to your customer even though it will cost you or the business for the mistake made It will benefit you and the business for future customers in that the process and policy will be shored up to ensure the mistake doesn't happen again and cost someone else the time and money to deal with it for weeks and weeks It goes without saying that this kind of treatment does not foster customer goodwill However, how you handle a mistake does - and that is what is important to your customer Thank you, ***
I refuse to accept their offer as they have acknowledged their error for the price of the carIn my conversations with Mr***, he never mentioned the change of price and proceeded to check my credit through three credit report agencies which has impacted my credit FICOHowever, if they will sell the car for $13,including taxes and licensing, then I would be willing to accept their offerIf you would like more information regarding my case, I have the text messages between Mr*** & I available.Thank you, *** ***
We have attempted to resolve this issue with the customer and were instructed via voicemail to provide our response in writing. We informed the customer that the Carfax report does show "minor damage reported" and goes on to say "Minor damage is usually cosmetic including dents or
scratches to the vehicle body" There was no attempt to withhold information at the time of sale. All of our used vehicles are listed online and on our website and Carfax reports are readily available through our online listings. We would be happy to work with Patricia to attempt to resolve her concerns. We recommend having a third party inspect the vehicle to ascertain the integrity of the vehicle and to determine whether there is in fact cause for concern
Unfortunately there was a clerical error made on December 9th when the price was changed from $15,,to $11,383. We realized this error on December 11th and changed the price to $14,987. We apologize for any hardship this might have caused Mr*** and would be happy to compensate him
in some way for his time and gas. Alternatively we will sell the car for the amount of $13,which represents our investment in this vehicle