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Ken Harvey's Dublin Honda

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Ken Harvey's Dublin Honda Reviews (2)

Complaint: [redacted]I am rejecting this response because:I gave my van to fix the steering stickiness issue and they charged $800 to fix this problem (for diagnosing and replacing the power pump).  The issue was not fixed and they returned the van to me.  After a couple of days (on Saturday), I drove the van on the freeway and I had the same issue.  I called the Dublin Honda but my advisor was on leave hence they asked me to come back on Tuesday.  I went on Tuesday and technician drove the car and he did identify the steering issue exists.They diagnosed on my second visit and asked me to replace to steering rack which is going to cost $2000.00. They initially charged $800 to fix the problem which they did not.  Now, they are asking another $2000 to fix the same problem, what is the guarantee that they will fix the problem.  Had they told me on the initial diagnosis, I should have taken the van to another dealership or service center.  On the first visit, if they had test driven the van after the service is done, then they could have identified the problem and they could have told me at that time; I should have asked them to put the old parts (power pump) and I would have taken to a different service center.  They are trying to rip off the customer without fixing the problem right.After my second visit, the customer survey people called me and I told them that I was not satisfied and I gave the exact reason.  After my feedback, I was asking them what was the next action, he told me that someone from management team will contact me.  I was waiting for more than a week but no one contacted me.  Finally, I decided to write my review at Revdex.com.Sincerely,Sridharan [redacted]

Spoke to the service advisor and she said that the tech contacted tech line referenced number[redacted]. Honda engineering determined possible faulty toque angle sensor in power steering rack. We replaced the pump customer declined the power steering rack. Tech took car out for test drive and felt very slight stiffness in the steering wheel.

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