Ken Harvey's Tracy Mazda

Sent a inquiry on a car to Tracy Mazda. Upon receiving a call back I specified that if they weren't going to budge on the price then I didn't want to waste my gas and time. They said to come in we'll work something out. We test drove the car and at their request I submitted a written proposal. Being that I was prior pre-approved for a certain amount and had a fair interest rate I already knew my boundaries. They said they could do better, so I allowed them to run my credit. They came back and said they're having difficulties matching or beating what interest rate I already had. Long story short, they ran my credit at the price they originally wanted for the car without consulting me. At no point was there a negotiation! All of this after they initially low-balled my trade in. (Which is to be expected) I don't expect super high ethics at a dealership, but what they did is WRONG!!!! End of story, I walked and they kept the car that "someone" was supposedly approved for.

Review: I purchased a Mazda 6 on 2/14/14 at that time I also purchased the extended warranty with the understanding that it could be cancelled within 30 days and my loan would be credited for the warranty amount with no penalty. I called on 2/17/14 & left a message for [redacted] in the finance dept that I wanted to cancel the warranty. I received no response so I e-mailed our sales associate on 2/18/14 that we wanted to cancel the warranty. No response from Tracy Mazda. I called again on 2/19 & left a message for [redacted] in finance as well as e-mailing the dealership & the sales assoc. I finally received a voice message on 2/24 from [redacted] stating that the warranty would be cancelled. I have called my finance company several times since then but they have not recieved the notice of cancellation nor the refund check. I e-mailed our sales associate several times & never received a response however, my husband did receive an e-mail from our salses assoc that he has let the finance dept & the sales dept know that we wanted the warranty cancelled & we would be receiving a phone call from Lisa with confirmation. I did receive a voice mail from Lisa on 3/10/14 that the cancellation & check were going in the mail that night to my finance company. I called my finance company on 3/24/14 they have received nothing. I left a voice mail for Lisa at the dealership on 3/24 & as of 3/31/14 have had no response. I checked with my finance company again today 3/31/14 & they still have not recied a check or the cancellation.Desired Settlement: I want the extended warranty cancelled and the refund check sent to my finance company overnight immediately. I want all cancellation information in writing for my records.

Business

Response:

The check was sent to the finance company as agreed.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Just an FYI if you would advise your customers that once they have cancelled the warranty it will take 6 weeks to process the refund then maybe you will not have any future complaints regarding this matter. No one ever advised us of a time frame so we had no idea that it would take that long or we would have never agreed to the warranty in the first place.

Thank you for your assistance.