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Ken-Kel Management, Inc.

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Ken-Kel Management, Inc. Reviews (1)

I went to this[redacted] and went through the drive-thru, paid for my food and drove off without my debit card. I realized I was missing it that night when I got off work and went to the store. After searching for it I retraced my steps and I called this location about my card and she stated that the girl put it down that it may have "flown away" but they would look for it and call me back. That sounded odd and fishy to me so When I hung up with her I looked at my bank app and noticed there were fraudulent charges on my account and I had $1 left in my checking account. When I called my bank to close the card she said the first charge was at the[redacted] an hour after I had left, along with[redacted] Gas Station next door where items where purchased and a phone bill/minutes were trying to be bought, and then a[redacted]. I drove up there to talk to a manager to see if they would be able to find out who did this and that the consequences would be given to the guilty person or people. When I got there and asked to speak to someone, not one person cared, looked into it, or tried to help find the person who works in this store. I have filed a police report in hopes that they can catch the person who did this. And I wanted to let others know that this happened to me and warn them about this matter.Desired SettlementI just want to warn others of what can happen and the lack of customer service at this location. Business Response On Thursday January 8th, I arrived at the office and checked my emails. I overlooked a complaint that stated a customer's card had been misplaced and had since occurred charges to the card that the owner had not made themselves. I called the customer and initially received their voicemail.I informed the customer that if they had received charges to their card that were not authorized that they should immediately contact their bank or card service and report the charges and have the card reported stolen. I also gave the customer the number to my office and my name so that they could contact me once they have received the message with any further questions. The customer then returned my phone call no later than 15 minutes and informed me the incident occurred at our store location the day before (January 7th, 2015) and had been unsatisfied with the way the complaint had been handled the day before with the staff on duty.I assured the customer that we did take the complaint seriously and we would do anything in our power to help resolve the situation and that we would also corroborate fully with the police looking into the matter. I asked that my contact information be provided to the person looking into the case I also and assured the customer I would be an immediate contact with the staff to follow up on the complaint and I would also make sure that we would acquire a video of the time they visited the store, and after to review the events in hopes we could find out what happen to the card.The customer thanked me for contacting them and assuring that something would be done regarding this matter.I then called my Area Supervisor to ask what they knew about the incident and also to make sure we got video of the time the customer visited the store. The Area Supervisor informed me they had known of the incident and were waiting for the customer to contact them with the exact time of the incident and the last four digits of their card so that we could use it to reference with the camera.I provided them with the last four digits of the customer's card, and their contact information.The following day I was informed they had video of the incident and the appropriate steps had been taken to resolve the issue.I have not been contacted by the customer or the police regarding this matter. But I will contact the customer to ensure they are satisfied with the way the incident has been handled.

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Description: Foods-Carry Out

Address: 1785 Winchester Rd, Memphis, Tennessee, United States, 38116-3617

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