Initial Business Response /* (1000, 9, 2015/09/21) */
The customer brought in the part and asked us to remove the bearing race. the bearing was actually seized to the shaft. He was after breaking 2 pullers on this we told him that it would need heat and he said he was fine with that. He also...
further told me that he sucked a chain up into his snow blower, that's what caused all the damage. This customer was not even charged for the time that we spent trying to remove the race. We also tried contacting the customer to see why he contacted Revdex.com about us and he hung up on us twice. The part was already destroyed before we even did anything to it, we only tried to help, we told him up front that if heat would not remove it, the part would have to be replaced and he was ok with that!!!
Initial Consumer Rebuttal /* (3000, 12, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] after examination by [redacted] technicians the business was found to be negligent in the matter and [redacted] has paid for the part broken. I dont wish to have any other dealings [redacted]
Final Business Response /* (4000, 16, 2015/10/06) */
[redacted] the only reason why [redacted] has replaced the part was to a (good will) claim to try and make this go away for the 2 of us. [redacted]
Final Consumer Response /* (4200, 18, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]
Initial Business Response /* (1000, 9, 2015/09/21) */
The customer brought in the part and asked us to remove the bearing race. the bearing was actually seized to the shaft. He was after breaking 2 pullers on this we told him that it would need heat and he said he was fine with that. He also...
further told me that he sucked a chain up into his snow blower, that's what caused all the damage. This customer was not even charged for the time that we spent trying to remove the race. We also tried contacting the customer to see why he contacted Revdex.com about us and he hung up on us twice. The part was already destroyed before we even did anything to it, we only tried to help, we told him up front that if heat would not remove it, the part would have to be replaced and he was ok with that!!!
Initial Consumer Rebuttal /* (3000, 12, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] after examination by [redacted] technicians the business was found to be negligent in the matter and [redacted] has paid for the part broken. I dont wish to have any other dealings [redacted]
Final Business Response /* (4000, 16, 2015/10/06) */
[redacted] the only reason why [redacted] has replaced the part was to a (good will) claim to try and make this go away for the 2 of us. [redacted]
Final Consumer Response /* (4200, 18, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]