We contacted Mrs [redacted] and advised her that [redacted] car would be refunding her credit car for $and that we would be paying [redacted] I gave Mrs [redacted] my contact information in case she had any more concernsThanks for brining this to our attention, as we want to make sure all of our customers are happy
We spoke with Mr [redacted] on 11/24/and advised him that we have the approval from [redacted] to fix his a/c at no charge to himMr [redacted] is scheduled to come in on 11/27/to have his vehicle repaired We are going to provide him with a loaner vehicle at no charge to him while the repairs are being doneWe appreciate you bringing this to our attention
We would like to thank Mr [redacted] for submitting his concerns We apologize for his experience at Planet Ford and we do take his input seriously We have offered Mr [redacted] an appraisal of 29,on his [redacted] We have met all of his criteria even using special measures to qualify him for all rebates As of this time he has not been to the dealership to take advantage of our offer The rebate for the Labor Day incentive of $has now expired and we will not be able to claim this rebate We would still like to sell Mr [redacted] a new Ford F- If I can be of further assistance please feel free to contact meSincerely,Aaron ***General Sales ManagerPlanet Ford281-719-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint After weeks of "owning" the vehicle, there was still nothing done on behalf of the dealershipI was never called by a managerThe sales rep is the one who called and spoke with me one timeIt was very unprofessional how they handled everythingI was not going to use their finance company at planet ford to purchase the vehicle because as soon as I would have and they got their money, the title issue would have been my problemI was currently unable to register the vehicle because there was a title issueI spoke with Aaron at planet ford and was told that he could get the title corrected in to daysI do not believe they did not know there was a title issue because they were informed that their application had been rejected by the DMVIt was also noted on the car fax that there was an issueI had to take days off work and buy a plane ticket to come get the vehicle and another two days and another plane ticket to bring the vehicle back to Planet Ford as I'm not even from the areaThe dealership was in good faith with my credit union that they would have everything correctedThey could not even provide the proper paperwork to my credit union showing where they submitted the corrected paperwork to the DMVSo yes, the loan was denied because according to the DMV, Planet Ford should not have sold the truck with a rejected title application until the matter had been correctedThe bottom line is that the truck should not have been available for purchase without proper documentation Regards, Unsatisfied Customer
Revdex.com:
This letter is to inform you that Randall Reed Planet Ford Spring has carried out to my satisfaction; over and above, the resolution it proposed for my complaint, filed on 9/22/3:47:PM and assigned ID ***Randle Reed Ford Spring meticulously addressed
each of my concernsThey were kind and courteous as they rectified each of my claims and demandsI cannot wait to do business with Randle Reed Ford Spring againThey have restored my faith in the car buying process! I am so very pleased with the outcomeIt feels good to do business and associate myself with such a reputable company that stands by their product and stands on their word. Thank you so much Randle Reed Ford Spring, for being a great American Company which takes care of the people!
Regards,*** ***
***, I am contacting you in regards to the complaintI want to first apologize for the lack of communication on our behalf in this matterWe should have had better communication with you and I have spoken to *** and
*** about thisIt is always a more difficult when getting a loan through a ***
*** ***We get an approval based off the preliminary information submitted from the credit application that is always subject to change after they start investigating furtherIt seems that we did have an approval based off the job information on the credit application, but because of the job history in a specific time frame that was discovered later the bank will not finance this loanMy understanding is that they do have an approval for less vehicle through another bankI know it can be frustrating, but *** and *** did nothing wrong to cause the bank from giving the final approvalLike I stated earlier I’m sorry for the lack of communication, but we are at the point where we need the vehicle backIf you than decide to look at something less we would be more than happy to work with you
*** *** brought his vehicle back to us and we took care of his concern at no charge to him We also Replaced the missing hubcap on his vehicle for him at no chargeI spoke with *** *** this morning and he is happyThanks for brining this to our attentionIf you need anything else
please let me know
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This is lie!We drove about miles because we believe themBusiness men should keep words!
Regards,
We want to thank Mrand Mrs*** for submitting their concernsWe apologize for their experience at our dealership and do take their input seriously. As one of the largest Ford dealerships in the Houston area, we do sell a tremendous amount of vehicles on a daily basis, especially trucks,
which is a highly sought after vehicle. Due to our selling volume, it takes an extended amount of time for the entire process to complete from a customer taking delivery of a vehicle, which we immediately report the vehicle sold, to the paperwork finalization to occur and the vehicle to be removed from all internet sites. In regards to the vehicle, Mrand Mrs*** found at another dealership, we tried to obtain this vehicle for them from that dealership and sell them at that price, but per this dealership, this vehicle had been sold. The vehicle that this dealership showed advertised was built last year in October and was a very old vehicle, as such it has special incentives from Ford since it has been at that dealership for a very long time. Our vehicle was recently built in June of this year thus not having the extra incentives. *** *** will meet other dealers advertised prices on like vehicles however we do require a signed buyers order from the competing dealer showing all discounts and rebate incentivesWe again apologize for MrP***’s actions and are utilizing this customer’s experience to take necessary steps to update training for our entire staff. We would like the opportunity to help Mrand Mrs*** in obtaining a vehicle. I am personally dedicated to helping to assist Mrand Mrs***. Please contact me so I can be of further assistance. Sincerely, Aaron S*General Sales Manager*** ***Cell- ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
As promised, I went to the dealership this morning (9/8) to have my vehicle diagnosedCraig in service helped me and came back with a similar conclusion: that "the front struts were leaking". He did call the warranty company who denied the claim once again saying that these parts are "shocks" and not "struts". He gave me the part number of the item needed (see the attached estimate report for the ** part number - *** and hours of labor per side)This was written and approved by Craig and the service technicians at the *** dealership.For reference, the website here references this part directly from ** * *** So, we have a situation here and one of the following must be true:I was sold a advertising warranty by this dealership (highly unethical). See the poster inside the dealership service center (second picture attached) that makes claims to the warranty in question. This poster is used throughout the dealership as a selling mechanism but is not true. Under the posted warranty statement, I was sold a warranty and given a contract that covers "struts"...but yet, due to Ford calling them a "shock"...they are not coveredIn this manner, the dealership is performing unethical business practices that should be reportedFord Warranty and the dealership are just trying to get out of paying for a part (and labor) that says is covered (the front struts).I have had my vehicle inspected by another third party who claims the parts are struts and am taking it to a *** dealership soon to get an expert technician to evaluate.I still believe that I was sold a warranty that covered struts...and therefore should have no out of pocket expenses (except deductible) to repair my vehicle.In regards to the windshield, the dealership can call or email me to schedule a time when someone can come out to the vehicle location and replace the windshield at my convenience. Regards,
When Planet Ford sold Mr*** a truck, the dealership had a valid certificate of title for the vehicle. The dealership did not know that there was a mileage discrepancy with information at the Texas Department of Motor Vehicles “TxDMV”. At all times, Planet Ford was willing and able
to address and rectify the mileage discrepancy so TxDMV could process title. However, Planet Ford does not control TxDMV and could not make the agency process a correction fast enough to allow Mr*** to use his credit union. Mr*** credit union would not fund his loan until the title discrepancy was resolved. Planet Ford offered to finance the vehicle through the dealership, which would have allowed Mr*** to go through with the sale and financing while the dealership corrected the mileage discrepancy. Mr*** refused. Mr*** asked the dealership to unwind the sale. The dealership agreed and unwound the sale. Thanks,Aaron ***
We would like to again thank [redacted] for purchasing the 2015 [redacted] from Planet Ford in February of this year. We apologize for the issue she is having with the coil over shock. There seems to be a controversy between the warranty company and the repair that is needed on...
the vehicle. The vehicle has been diagnosed by a 3rd party mechanic shop that claims the vehicle needs to have leaking struts replaced. The warranty company states these are not struts they are actually a coil over shock which is a wear and tear item that will eventually wear out as shocks do and they are not covered by the warranty. Mr. [redacted] has set a service appointment with Planet Ford on Thursday 9/8/2016 to let us diagnose the vehicle which we agreed to do for free. The warranty company will eventually have the final say if this is a covered repair or not. The windshield that needed to be replaced is a very simple fix. I have told Mr. [redacted] that we could replace the windshield while his vehicle was in being diagnosed. He told me to wait and not replace the windshield until we had the diagnosis done to see if the [redacted] would fix the [redacted]. Sincerely,Aaron SmithGeneral Sales ManagerPlanet Ford832-584-5851
We contacted Mrs. [redacted] and advised her that [redacted] car would be refunding her credit car for $206.54 and that we would be paying [redacted]. I gave Mrs. [redacted] my contact information in case she had any more concerns. Thanks for brining this to our attention, as we want to make...
Planet Ford has traded [redacted] out of the truck with the aftermarket issues. [redacted] is now in a new truck her concerns have been resolved. Thanks,Aaron S[redacted]Planet FordGeneral Sales Manager
We have contacted this customer. in regards to this vehicle, we explained how this
vehicle was fleet vehicle and was invoiced back in 2014. We explained to the customer that after a certain period we switched the vehicle into the retail listing but...
due to technical issues the price was still listed online showed the fleet invoice and not the correct retail invoice. This error has since been fixed. The customer understood the human and technical mistake we
made with the online price. We apologized and he stated he understood and was ok and
has actually purchased a [redacted] truck.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. After 3 weeks of "owning" the vehicle, there was still nothing done on behalf of the dealership. I was never called by a manager. The sales rep is the one who called and spoke with me one time. It was very unprofessional how they handled everything. I was not going to use their finance company at planet ford to purchase the vehicle because as soon as I would have and they got their money, the title issue would have been my problem. I was currently unable to register the vehicle because there was a title issue. I spoke with Aaron at planet ford and was told that he could get the title corrected in 60 to 90 days. I do not believe they did not know there was a title issue because they were informed that their application had been rejected by the DMV. It was also noted on the car fax that there was an issue. I had to take 2 days off work and buy a plane ticket to come get the vehicle and another two days and another plane ticket to bring the vehicle back to Planet Ford as I'm not even from the area. The dealership was in good faith with my credit union that they would have everything corrected. They could not even provide the proper paperwork to my credit union showing where they submitted the corrected paperwork to the DMV. So yes, the loan was denied because according to the DMV, Planet Ford should not have sold the truck with a rejected title application until the matter had been corrected. The bottom line is that the truck should not have been available for purchase without proper documentation.
Regards,
Unsatisfied Customer
We are currently staying in contact with Mrs. [redacted] and apologized for the confusion that the service department may have caused with a service that we currently offer to our customers that is not required by Ford to ensure her manufacturers warranty is valid. We have supplied Mrs. [redacted] with...
the required maintenance schedule for her vehicle with a copy of a Premium Maintenance brochure in hopes that this may help her feel more secure that the maintenance plan she has will cover anything required by Ford Motor for scheduled maintenance. We can understand the concerns she had and are currently have corrected what may have caused them. if Mrs. [redacted] has any other issues are concerns during the service of her vehicles I have given her my name and number to call me immediately so I can resolve them.
We spoke with Mr. [redacted] on 11/24/15 and advised him that we have the approval from [redacted] to fix his a/c at no charge to him. Mr. [redacted] is scheduled to come in on 11/27/15 to have his vehicle repaired. We are going to provide him with a loaner vehicle at no charge to him while...
the repairs are being done. We appreciate you bringing this to our attention.
After speaking with Mr [redacted] we have purchased another warranty with the same coverage that will cover his vehicle for the original miles that was stated on contract [redacted] We are truly sorry for the error and hope Mr Oneil has no further issues with the warranty contract. If for some reason he...
does please fill free to contact us and we will be happy to get it resolved for him.
We contacted Mrs [redacted] and advised her that [redacted] car would be refunding her credit car for $and that we would be paying [redacted] I gave Mrs [redacted] my contact information in case she had any more concernsThanks for brining this to our attention, as we want to make sure all of our customers are happy
We spoke with Mr [redacted] on 11/24/and advised him that we have the approval from [redacted] to fix his a/c at no charge to himMr [redacted] is scheduled to come in on 11/27/to have his vehicle repaired We are going to provide him with a loaner vehicle at no charge to him while the repairs are being doneWe appreciate you bringing this to our attention
We would like to thank Mr [redacted] for submitting his concerns We apologize for his experience at Planet Ford and we do take his input seriously We have offered Mr [redacted] an appraisal of 29,on his [redacted] We have met all of his criteria even using special measures to qualify him for all rebates As of this time he has not been to the dealership to take advantage of our offer The rebate for the Labor Day incentive of $has now expired and we will not be able to claim this rebate We would still like to sell Mr [redacted] a new Ford F- If I can be of further assistance please feel free to contact meSincerely,Aaron ***General Sales ManagerPlanet Ford281-719-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint After weeks of "owning" the vehicle, there was still nothing done on behalf of the dealershipI was never called by a managerThe sales rep is the one who called and spoke with me one timeIt was very unprofessional how they handled everythingI was not going to use their finance company at planet ford to purchase the vehicle because as soon as I would have and they got their money, the title issue would have been my problemI was currently unable to register the vehicle because there was a title issueI spoke with Aaron at planet ford and was told that he could get the title corrected in to daysI do not believe they did not know there was a title issue because they were informed that their application had been rejected by the DMVIt was also noted on the car fax that there was an issueI had to take days off work and buy a plane ticket to come get the vehicle and another two days and another plane ticket to bring the vehicle back to Planet Ford as I'm not even from the areaThe dealership was in good faith with my credit union that they would have everything correctedThey could not even provide the proper paperwork to my credit union showing where they submitted the corrected paperwork to the DMVSo yes, the loan was denied because according to the DMV, Planet Ford should not have sold the truck with a rejected title application until the matter had been correctedThe bottom line is that the truck should not have been available for purchase without proper documentation Regards, Unsatisfied Customer
We have spoke to the consumer and are currently in litigation with themThanks for being this to our attentionWe are hoping to reach an agreement soon
Revdex.com:
This letter is to inform you that Randall Reed Planet Ford Spring has carried out to my satisfaction; over and above, the resolution it proposed for my complaint, filed on 9/22/3:47:PM and assigned ID ***Randle Reed Ford Spring meticulously addressed
each of my concernsThey were kind and courteous as they rectified each of my claims and demandsI cannot wait to do business with Randle Reed Ford Spring againThey have restored my faith in the car buying process! I am so very pleased with the outcomeIt feels good to do business and associate myself with such a reputable company that stands by their product and stands on their word. Thank you so much Randle Reed Ford Spring, for being a great American Company which takes care of the people!
Regards,*** ***
***, I am contacting you in regards to the complaintI want to first apologize for the lack of communication on our behalf in this matterWe should have had better communication with you and I have spoken to *** and
*** about thisIt is always a more difficult when getting a loan through a ***
*** ***We get an approval based off the preliminary information submitted from the credit application that is always subject to change after they start investigating furtherIt seems that we did have an approval based off the job information on the credit application, but because of the job history in a specific time frame that was discovered later the bank will not finance this loanMy understanding is that they do have an approval for less vehicle through another bankI know it can be frustrating, but *** and *** did nothing wrong to cause the bank from giving the final approvalLike I stated earlier I’m sorry for the lack of communication, but we are at the point where we need the vehicle backIf you than decide to look at something less we would be more than happy to work with you
*** *** brought his vehicle back to us and we took care of his concern at no charge to him We also Replaced the missing hubcap on his vehicle for him at no chargeI spoke with *** *** this morning and he is happyThanks for brining this to our attentionIf you need anything else
please let me know
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This is lie!We drove about miles because we believe themBusiness men should keep words!
Regards,
We want to thank Mrand Mrs*** for submitting their concernsWe apologize for their experience at our dealership and do take their input seriously. As one of the largest Ford dealerships in the Houston area, we do sell a tremendous amount of vehicles on a daily basis, especially trucks,
*General Sales Manager*** ***Cell- ***
which is a highly sought after vehicle. Due to our selling volume, it takes an extended amount of time for the entire process to complete from a customer taking delivery of a vehicle, which we immediately report the vehicle sold, to the paperwork finalization to occur and the vehicle to be removed from all internet sites. In regards to the vehicle, Mrand Mrs*** found at another dealership, we tried to obtain this vehicle for them from that dealership and sell them at that price, but per this dealership, this vehicle had been sold. The vehicle that this dealership showed advertised was built last year in October and was a very old vehicle, as such it has special incentives from Ford since it has been at that dealership for a very long time. Our vehicle was recently built in June of this year thus not having the extra incentives. *** *** will meet other dealers advertised prices on like vehicles however we do require a signed buyers order from the competing dealer showing all discounts and rebate incentivesWe again apologize for MrP***’s actions and are utilizing this customer’s experience to take necessary steps to update training for our entire staff. We would like the opportunity to help Mrand Mrs*** in obtaining a vehicle. I am personally dedicated to helping to assist Mrand Mrs***. Please contact me so I can be of further assistance. Sincerely, Aaron S
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
As promised, I went to the dealership this morning (9/8) to have my vehicle diagnosedCraig in service helped me and came back with a similar conclusion: that "the front struts were leaking". He did call the warranty company who denied the claim once again saying that these parts are "shocks" and not "struts". He gave me the part number of the item needed (see the attached estimate report for the ** part number - *** and hours of labor per side)This was written and approved by Craig and the service technicians at the *** dealership.For reference, the website here references this part directly from ** * *** So, we have a situation here and one of the following must be true:I was sold a advertising warranty by this dealership (highly unethical). See the poster inside the dealership service center (second picture attached) that makes claims to the warranty in question. This poster is used throughout the dealership as a selling mechanism but is not true. Under the posted warranty statement, I was sold a warranty and given a contract that covers "struts"...but yet, due to Ford calling them a "shock"...they are not coveredIn this manner, the dealership is performing unethical business practices that should be reportedFord Warranty and the dealership are just trying to get out of paying for a part (and labor) that says is covered (the front struts).I have had my vehicle inspected by another third party who claims the parts are struts and am taking it to a *** dealership soon to get an expert technician to evaluate.I still believe that I was sold a warranty that covered struts...and therefore should have no out of pocket expenses (except deductible) to repair my vehicle.In regards to the windshield, the dealership can call or email me to schedule a time when someone can come out to the vehicle location and replace the windshield at my convenience. Regards,
When Planet Ford sold Mr*** a truck, the dealership had a valid certificate of title for the vehicle. The dealership did not know that there was a mileage discrepancy with information at the Texas Department of Motor Vehicles “TxDMV”. At all times, Planet Ford was willing and able
to address and rectify the mileage discrepancy so TxDMV could process title. However, Planet Ford does not control TxDMV and could not make the agency process a correction fast enough to allow Mr*** to use his credit union. Mr*** credit union would not fund his loan until the title discrepancy was resolved. Planet Ford offered to finance the vehicle through the dealership, which would have allowed Mr*** to go through with the sale and financing while the dealership corrected the mileage discrepancy. Mr*** refused. Mr*** asked the dealership to unwind the sale. The dealership agreed and unwound the sale. Thanks,Aaron ***
We would like to again thank [redacted] for purchasing the 2015 [redacted] from Planet Ford in February of this year. We apologize for the issue she is having with the coil over shock. There seems to be a controversy between the warranty company and the repair that is needed on...
the vehicle. The vehicle has been diagnosed by a 3rd party mechanic shop that claims the vehicle needs to have leaking struts replaced. The warranty company states these are not struts they are actually a coil over shock which is a wear and tear item that will eventually wear out as shocks do and they are not covered by the warranty. Mr. [redacted] has set a service appointment with Planet Ford on Thursday 9/8/2016 to let us diagnose the vehicle which we agreed to do for free. The warranty company will eventually have the final say if this is a covered repair or not. The windshield that needed to be replaced is a very simple fix. I have told Mr. [redacted] that we could replace the windshield while his vehicle was in being diagnosed. He told me to wait and not replace the windshield until we had the diagnosis done to see if the [redacted] would fix the [redacted]. Sincerely,Aaron SmithGeneral Sales ManagerPlanet Ford832-584-5851
We contacted Mrs. [redacted] and advised her that [redacted] car would be refunding her credit car for $206.54 and that we would be paying [redacted]. I gave Mrs. [redacted] my contact information in case she had any more concerns. Thanks for brining this to our attention, as we want to make...
sure all of our customers are happy.
Planet Ford has traded [redacted] out of the truck with the aftermarket issues. [redacted] is now in a new truck her concerns have been resolved. Thanks,Aaron S[redacted]Planet FordGeneral Sales Manager
We have contacted this customer. in regards to this vehicle, we explained how this
vehicle was fleet vehicle and was invoiced back in 2014. We explained to the customer that after a certain period we switched the vehicle into the retail listing but...
due to technical issues the price was still listed online showed the fleet invoice and not the correct retail invoice. This error has since been fixed. The customer understood the human and technical mistake we
made with the online price. We apologized and he stated he understood and was ok and
has actually purchased a [redacted] truck.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. After 3 weeks of "owning" the vehicle, there was still nothing done on behalf of the dealership. I was never called by a manager. The sales rep is the one who called and spoke with me one time. It was very unprofessional how they handled everything. I was not going to use their finance company at planet ford to purchase the vehicle because as soon as I would have and they got their money, the title issue would have been my problem. I was currently unable to register the vehicle because there was a title issue. I spoke with Aaron at planet ford and was told that he could get the title corrected in 60 to 90 days. I do not believe they did not know there was a title issue because they were informed that their application had been rejected by the DMV. It was also noted on the car fax that there was an issue. I had to take 2 days off work and buy a plane ticket to come get the vehicle and another two days and another plane ticket to bring the vehicle back to Planet Ford as I'm not even from the area. The dealership was in good faith with my credit union that they would have everything corrected. They could not even provide the proper paperwork to my credit union showing where they submitted the corrected paperwork to the DMV. So yes, the loan was denied because according to the DMV, Planet Ford should not have sold the truck with a rejected title application until the matter had been corrected. The bottom line is that the truck should not have been available for purchase without proper documentation.
Regards,
Unsatisfied Customer
We are currently staying in contact with Mrs. [redacted] and apologized for the confusion that the service department may have caused with a service that we currently offer to our customers that is not required by Ford to ensure her manufacturers warranty is valid. We have supplied Mrs. [redacted] with...
the required maintenance schedule for her vehicle with a copy of a Premium Maintenance brochure in hopes that this may help her feel more secure that the maintenance plan she has will cover anything required by Ford Motor for scheduled maintenance. We can understand the concerns she had and are currently have corrected what may have caused them. if Mrs. [redacted] has any other issues are concerns during the service of her vehicles I have given her my name and number to call me immediately so I can resolve them.
We spoke with Mr. [redacted] on 11/24/15 and advised him that we have the approval from [redacted] to fix his a/c at no charge to him. Mr. [redacted] is scheduled to come in on 11/27/15 to have his vehicle repaired. We are going to provide him with a loaner vehicle at no charge to him while...
the repairs are being done. We appreciate you bringing this to our attention.
After speaking with Mr [redacted] we have purchased another warranty with the same coverage that will cover his vehicle for the original miles that was stated on contract [redacted] We are truly sorry for the error and hope Mr Oneil has no further issues with the warranty contract. If for some reason he...
does please fill free to contact us and we will be happy to get it resolved for him.