To Whom It May Concern,On 3/13/17, the complaint below was forwarded to the builder via the BIA:3.13.17 Message from consumer regarding Homewood Homes and subcontractor [redacted] I am rejecting this response because: We picked out the new tile on Jan 4 2017 and this was delivered and installed ( in the master shower only not in guest shower ) a few weeks later in January and this is the FIRST time I'm hearing of this !!!! [redacted] never once communicated this information to me !! Not in January , not in February , not in their first response to the Revdex.com!!!!! Strange that they never communicated this to the customer ? Not once ? Kevin installed the tile in master in the middle of January but not one person from [redacted] mentioned the tile was from the same lot ?!!! IF this were true , this would have been their first response to me . They would have contacted me immediately!!!!!! I wonder why this was never brought to my attention until after the Revdex.com claim ?? Horrible customer serivice ... just string your clients along and take your good ole time . Especially a client who was waiting for their bathrooms since closing on their brand new house Nov 21,2016. IF this is a FACT ? I'm not sure how true this story is ? For this reason alone [redacted] deserves an F rating with the Revdex.com . No wonder they have such horrible reviews on social media . Even If this batch was ordered from the same factory lot # . I spoke to [redacted] from [redacted] Tile and he explained that this particular tile is made at 4 different locations across the U.S . He said you can order two batches of the same tile from one factory and they will be slightly off in color. You have to use all the tile from the same batch to get a really good color match . [redacted] explained to me that many things affect the tile color ... the time of year the tile is baked and weather conditions when the tile is baked . This why you can have two different tiles from the same factory lot . This is why [redacted] text me that he was waiting on all of these new batches of tiles to be shipped in January 2017 . The tile in my guest bath was installed in the first week of dec 2016. The tile in my master and sitting in my garage is the new tile form Jan 2017 . Upon our receipt of this complaint, we forwarded the message to [redacted] [redacted] and received the following correspondence, with pertinent correspondence from [redacted] at [redacted]tile, who appears to suggest that the complainant has twisted his words and taken them out of context.
We were advised yesterday by the legal counsel for the complainant that resolution is forthcoming and that a draft agreement was to be presented to the complainant to sign in order to bring closure to this concern.
I'm awaiting those final details of evaluation from Jim L[redacted] at Homewood Homes before I can fully accept business response. Looks like we are headed in the right direction. Look forward to accepting final response from business to completion of work/project.
3.13.17 Message from consumer regarding Homewood Homes and subcontractor [redacted]I am rejecting this response because: We picked out the new tile on Jan 4 2017 and this was delivered and installed ( in the master shower only not in guest shower ) a few weeks later in January and this is the FIRST time I'm hearing of this !!!! [redacted] never once communicated this information to me !! Not in January , not in February , not in their first response to the Revdex.com!!!!!Strange that they never communicated this to the customer ? Not once ? Kevin installed the tile in master in the middle of January but not one person from [redacted] mentioned the tile was from the same lot ?!!! IF this were true , this would have been their first response to me . They would have contacted me immediately!!!!!!I wonder why this was never brought to my attention until after the Revdex.com claim ??Horrible customer serivice ... just string your clients along and take your good ole time . Especially a client who was waiting for their bathrooms since closing on their brand new house Nov 21,2016. IF this is a FACT ? I'm not sure how true this story is ? For this reason alone [redacted] deserves an F rating with the Revdex.com . No wonder they have such horrible reviews on social media .Even If this batch was ordered from the same factory lot # . I spoke to [redacted] from [redacted] Tile and he explained that this particular tile is made at 4 different locations across the U.S . He said you can order two batches of the same tile from one factory and they will be slightly off in color. You have to use all the tile from the same batch to get a really good color match . [redacted] explained to me that many things affect the tile color ... the time of year the tile is baked and weather conditions when the tile is baked . This why you can have two different tiles from the same factory lot . This is why [redacted] text me that he was waiting on all of these new batches of tiles to be shipped in January 2017 . The tile in my guest bath was installed in the first week of dec 2016. The tile in my master and sitting in my garage is the new tile form Jan 2017 . Regards,Cindy & Edward Ambrose
To Whom It May Concern,On 3/13/17, the complaint below was forwarded to the builder via the BIA:3.13.17 Message from consumer regarding Homewood Homes and subcontractor [redacted] I am rejecting this response because: We picked out the new tile on Jan 4 2017 and this was delivered and installed ( in the master shower only not in guest shower ) a few weeks later in January and this is the FIRST time I'm hearing of this !!!! [redacted] never once communicated this information to me !! Not in January , not in February , not in their first response to the Revdex.com!!!!! Strange that they never communicated this to the customer ? Not once ? Kevin installed the tile in master in the middle of January but not one person from [redacted] mentioned the tile was from the same lot ?!!! IF this were true , this would have been their first response to me . They would have contacted me immediately!!!!!! I wonder why this was never brought to my attention until after the Revdex.com claim ?? Horrible customer serivice ... just string your clients along and take your good ole time . Especially a client who was waiting for their bathrooms since closing on their brand new house Nov 21,2016. IF this is a FACT ? I'm not sure how true this story is ? For this reason alone [redacted] deserves an F rating with the Revdex.com . No wonder they have such horrible reviews on social media . Even If this batch was ordered from the same factory lot # . I spoke to [redacted] from [redacted] Tile and he explained that this particular tile is made at 4 different locations across the U.S . He said you can order two batches of the same tile from one factory and they will be slightly off in color. You have to use all the tile from the same batch to get a really good color match . [redacted] explained to me that many things affect the tile color ... the time of year the tile is baked and weather conditions when the tile is baked . This why you can have two different tiles from the same factory lot . This is why [redacted] text me that he was waiting on all of these new batches of tiles to be shipped in January 2017 . The tile in my guest bath was installed in the first week of dec 2016. The tile in my master and sitting in my garage is the new tile form Jan 2017 . Upon our receipt of this complaint, we forwarded the message to [redacted] [redacted] and received the following correspondence, with pertinent correspondence from [redacted] at [redacted]tile, who appears to suggest that the complainant has twisted his words and taken them out of context.
We were advised yesterday by the legal counsel for the complainant that resolution is forthcoming and that a draft agreement was to be presented to the complainant to sign in order to bring closure to this concern.
I'm awaiting those final details of evaluation from Jim L[redacted] at Homewood Homes before I can fully accept business response. Looks like we are headed in the right direction. Look forward to accepting final response from business to completion of work/project.
3.13.17 Message from consumer regarding Homewood Homes and subcontractor [redacted]I am rejecting this response because: We picked out the new tile on Jan 4 2017 and this was delivered and installed ( in the master shower only not in guest shower ) a few weeks later in January and this is the FIRST time I'm hearing of this !!!! [redacted] never once communicated this information to me !! Not in January , not in February , not in their first response to the Revdex.com!!!!!Strange that they never communicated this to the customer ? Not once ? Kevin installed the tile in master in the middle of January but not one person from [redacted] mentioned the tile was from the same lot ?!!! IF this were true , this would have been their first response to me . They would have contacted me immediately!!!!!!I wonder why this was never brought to my attention until after the Revdex.com claim ??Horrible customer serivice ... just string your clients along and take your good ole time . Especially a client who was waiting for their bathrooms since closing on their brand new house Nov 21,2016. IF this is a FACT ? I'm not sure how true this story is ? For this reason alone [redacted] deserves an F rating with the Revdex.com . No wonder they have such horrible reviews on social media .Even If this batch was ordered from the same factory lot # . I spoke to [redacted] from [redacted] Tile and he explained that this particular tile is made at 4 different locations across the U.S . He said you can order two batches of the same tile from one factory and they will be slightly off in color. You have to use all the tile from the same batch to get a really good color match . [redacted] explained to me that many things affect the tile color ... the time of year the tile is baked and weather conditions when the tile is baked . This why you can have two different tiles from the same factory lot . This is why [redacted] text me that he was waiting on all of these new batches of tiles to be shipped in January 2017 . The tile in my guest bath was installed in the first week of dec 2016. The tile in my master and sitting in my garage is the new tile form Jan 2017 . Regards,Cindy & Edward Ambrose