Ken's Muffler Shop Inc

Complaint: ***
I am rejecting this response because: In fact that the statement provided from "Kens Muffler" is and not accurateThe statement " the uppipe was in fiber glass wrap" there was no wrap on the uppipe there was on the headerThe bumper that was damaged however I will not ignore! If I seemed upset I have every right to be after being lied to on multiple timesThe two people I was with did in fact witness and hear *** say he would get new gaskets and put them onThat was not done at all, If the job was done properly none of this would have happenedThe crack and "weld" were on the opposite sides of each other, there for doing the wrong thingSince they are not willing to make right by there mistake Id be more then happy to take this to the next step and move into litigation
Regards,
*** ***

Revdex.com:I would like my complaint ID ***, to be handled through an Arbitration hearing with Revdex.com.Regards,

Complaint: ***
I am rejecting this response because: The employee who damaged my bumper and knew he did, his name is ***If a car is damaged you should take responsibility and make it right not making excusesThe screws that are in the bumper was a temp fix, I wanted my car to run right and still is notMy stock header that was put back on with "USED" gaskets is leaking...who would have thought that using "old" gaskets that they wouldnt last? Must be a phenomenon and old gaskets cant be badI will not let "Kens Muffler" get away with mistreatment and take advantage of meYou are lazy and didn't do your diligence, man up and take responsibility for your lack of actionsYou damaged my bumper and now your going to pay for it plain and simple, either the easy way or the long and painful process of litigationI will not just go away, I will continue to fight this until I have to explain my case and bring in witnesses and show items to the proper authorityThis all could have been taken care of by telling the truth and fixing my bumperAgain going back to the beginning, I asked for my stock header to be put back on properly and with new gaskets which didnt happen you said we are doneSo in that case you will pay for the damage done to my car "bumper and front lip"The fact you are fighting this shows the lack of integrity in your company and the lack of work ethic/respect you dont have for your customers in this communityGod only knows how many people you have screwed over and not toldKarma
Regards,
*** ***

If the customer had come to management at the time of the alleged incident with his bumper, we would have been able to verify weather or not our technician caused the damage to his bumperGiven the fact that it took him days to come back creates reasonable doubt in our minds that we caused this damage. We stand by our statement that the flange was covered in a fiberglass wrap, preventing us from repairing additional cracksWe refunded the amount of $for the original work, even though we do not feel we were at fault. As the customers recollection of the events differs from ours, we accept that it will only be satisfied by outside arbitration