Ken's Sports Inc

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
John ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Unfortunately you are lying and full of ***....! Do you really think I am this stupid?? Really? Regardless of the wire transfer issue as discussed with your salesman, I was prepared to purchase the boat even if meant going through one of your hundreds of financial institutions you deal with per Brandon. I have good credit and the financial ability so there were no reason for me not to come and see the boat as we discussed. Again that's me holding my end up of the agreement. It wasn't til I was in my trip did this all fall apart. Then I am told that only (1) financial institution will work with me?? Really? You expect me to believe that? Again this is not the first purchase I have made. Then to be given an excuse because I live in Michigan?? I am not some bum who has a credit score and looking for a down, buy here pay here credit plan. After I was made again promises to get his manager involved and the owner so we could work out something the next day before I traveled home, no one contacted me. I called, left message and NO ONE CALLED ME. Not a care to a soon to be customer.. I have now since heard how you treat customers? and its obvious you could care less or treat them all the same. After we left Brandon we went and browsed your snowmobiles and ATV's and spoke with other sales persons that work for you. And was told that Kens Sports sells to people out of state " ALL THE TIME", " ITS NO BIG DEAL".... Its so blatantly obvious that you have this boat under priced or targeted for someone else.. This is not a matter of Mark *** not doing what he said he would or not having the ability to purchase. I could have put the ridiculously large down payment on a credit card. Its the fact that Ken's Sport did not do what they said they would and in turn I have lost out on monies and time to travel there to purchase a boat that Kens Sports would not ever try to sell me. If you were a reputable business with good customer reviews, you would try to do something to resolve this issue, anything other than the game you are playing. Obviously the Revdex.com of Wisconsin does very little or cares in this matter, so its probably time to secure counsel in this matter. I will give you one more chance to come up with some type of resolution that works between both parties in hopes that we can walk away from this issue happy from both sides and prevent someone from going through this ordeal in the future.]
Regards,
Mark ***

Mr*** we understand you may have good credit and did or could secure financing from your bank. However, again, the problem YOU have is that you were told numerous times from the onset that Ken's Sports only accepts wire transfers as a method of payment from out of state customers and you had also told us this would not be a problem for you. The problem only arose when you found out your lending institution would not do a wire transfer. Truly, your problem is with your lending institution as you had told us THEY do not do wire transfers. Maybe you should contact your lending institution and suggest that they become more accommodating to there customers needs. This is EXACTLY how the situation unfolded and under no circumstances will Ken's Sports be responsible for any costs you incurred because of your lending institutions shortcomings

THE VEHICLE WAS PROPERLY CLEANED FOR A USED VEHICLE AT THE TIME OF DELIVERYVEHICLE WAS USED, NOT NEW, WILL SHOW SOME WEAR AND TEAR. THE AIR FITLER WAS ALSO SERVICED, NOT REPLACED, IT IS SERVICABLEIT APPEARS TO US THIS CUSTOEMR SHOULD HAVE PURCHASED A NEW VEHICLE

THE ISSUE AT HAND WITH THIS TRAILER IS NOT A ISSUE OF WARRANTY, IT IS AN INSURANCE ISSUETHE CUSTOMER PICKED UP TRAILER IN PERFECT CONDITION, SOMETIME WITHIN THE FIRST MONTH THE AXLE WAS BENT BADLYKEN'S SPORTS INC INSPECTED THE
TRAILER, PHOTOGRAPHED AND EVEN BROUGHT THE AXLE TO THE TRAILER MANUFACTURER FOR INSPECTIONTHE TRAILER MANUFACTURER DEEMED THE AXLE NON WARRANTABLE, NOT A MANUFACTURING DEFECT, TRAILER WAS EITHER OVERLOADED OR CUSTOMER HIT LARGE POT HOLEKEN'S SPORTS THEN CALLED CUSTOMER AND GAVE ESTIMATE ON REPLACING AXLE, THE CUSTOMER AGREED TO REPAIRNOW THAT REPAIR IS DONE CUSTOMER SOMEHOW IS DOUBLING BACK SAYING HE IS NOT RESPONSIBLE FOR REPAIRS???THE CUSTOMER SHOULD CALL THERE INSURANCE COMPANY, IF TRAILER WAS DAMAGED FROM A POT HOLE THAT IS WHAT INSURANCE IS FOR.IT WOULD BE A GREAT IF EVERYTHING IN LIFE WAS RETURNABLE AFTER IT WAS DAMAGEDAT WHAT TIME DOES THE CUSTOMER TAKE OWNERSHIP AND RESPONSIBILITY FOR THE TRAILER?

On 12/23/2017, after a lengthy phone conversation regarding this particular boat and Ken's Sports payment in full policy MrMark *** did place a deposit on a pre-owned Triton DC Walleye boat. Mr*** was fully aware from day Ken's Sports out of state payment in full
policy was to be "wire transfer" ONLY. Mr *** was made aware of this prior to him placing a deposit on this boat and believed it to "not be a problem with his lending institution." Only after he was made aware from his personal lending institution that they do not do wire transfers did his problem now become a problem with Ken's Sports. As a retailer we have been scammed out of thousands of dollars via fake checks and stolen credit cards. This is why the customer was made aware from day one the full payment had to be wire transfer only or cash as this is our only reliable source of funding. Because we were straight forward from day one with Mr*** we then told him we could potentially help him with financing his transaction with one of our own in-house lenders however we could not get him approved under the terms he wanted. So unfortunately after that was not an option for him the boat was to be put back up for sale. Truthfully Ken's Sports was out about two weeks of trying to sell this boat because it was being held for Mr*** during that time so he could come look at it and make good on his final payment via wire transfer as he was told from day one which he could not do

Tell us why here...neither company will cover the defective trailer

Tell us why hereThe customer dropped off his bike on 7/14/We provided the customer with a repair estimate on bikeHe okayed repairsWe repaired the bike as per the estimateThe main issue was the carburetors were gummed up from sitting for yearsIt is commonly know that carburetors
gum up when sittingGas goes stale. The bike was ready for pick up 8/16/2016. Running great. The customer did not have the money to pay for repairs and made paymentsThe bike sat for another year before the customer picked it up 8/15/Therefore the carburetors gummed up againAll this time we did not charge the customer storage which would have came to $Ken's Sports is not against working with the customer to resolve the bike issuesWe suggest he calls ###-###-####Ask for Chris *** *** *** *** ***