I was told that the dealer specialists drove my truck for miles trying to reproduce the noiseThey were able to reproduce the noise problem on the driver door a few times for a short period of timeThey went back to the shop and replace the weather stripThis past Sunday I drove my truck on windy condition and the noise is almost gone.
There still a problem on the driver door, I know that because on my way back when the wind was blowing from left to right I could not hear a noise at allAt this point I do not think Toyota is going to be able to fix this problem completelyThe small leak remaining is something that I can live with
With this letter I consider my problem/case solved.
Thank you *** and *** (Toyota Technician) for all your help and comprehension during the time fixing the problem
Complaint: ***
MrKen Robinson
First, who is Mr***?
Today I dropped off my truck one more time, expecting your technicians find a final and a long term solution to my problem
Also I think we personally discussed the problem the winds aspect of this problemBut for some reason you brought it back in play againTo finalize with the wind speed deal, I would like you to answer the following question
Is the Toyota Tacoma designed to be used in WY or any other windy state?
If it is, I would like Toyota find a solution to my problemIf is not I would like to get my money back because I live in WY
Thank you and have a good day
Regards,
*** ***
Today Saturday I had the opportunity to try my vehicle in windy conditionsI drove westbound on I-with cross windsI noticed an improvement but unfortunately the air leak still there.
At this point It Is obvious that the problem with the driver door has not been fixed with cross winds coming from right to left To reaffirm that on may way back I drove on stronger gusty winds coming from left to right but I could not hear any noise at all.
What do you recommend for the next step?
Thank you
During this week I arranged a time with *** from Toyota to go out and drive my truck to find a solutionUnfortunately that day was not windy at allI talked with *** and a specialist from Toyota for possible alternativesThey suggested to add a foam strip to the edge of the door to mitigate the vibration
I accepted and they installed a foam strip on the door.
First since Monday we have not had windy days in Laramie to test the truckI hope next week or during the weekend I can drive around to test the truck.
Second I have attached a few pictures for you to observed the quality of the job done, it does not look a job done by a dealerlooks terrible.
Finally, even if the foam strip fix the problem I strongly believe that is not a long term solution, the foam may change its original shape and allow the vibration to come again
What do you recommend for the next step?
Thank you
It's unfortunate that as of this writing our efforts thus far to resolve the customer's wind-noise complaint have not panned outI only learned from your email associated with this response that our last attempt at isolating/minimizing the problem by temporarily reinforcing the door-frame molding at the center point of the noise didn't satisfy the customerFor whatever reason he didn't relay this information directly to us before contacting you.
After reading your correspondence I immediately relayed the information to the Toyota field specialist and our Service ManagerThe Toyota Field Specialist asked the Service Manager to contact the customer and see if he would drop his truck off at the dealership on Thursday, March 20th so that he and a Toyota engineer can further evaluate the vehicleThe customer agreed to this request
I’d like to emphasize again that the Laramie area has experienced severe winds over the last days or so with gusts, at times, of 75+ mph and sustained winds of mph for several hours at a time on separate occasions during this time periodThe customer states that on March 15th he drove the vehicle to evaluate the wind noise after the door frame molding was temporarily modifiedHe noted in his email (to you) that after driving the vehicle the wind noise was "somewhat better" but was still "there". According to weatherchannel.com Laramie was experiencing sustained mph winds that day with gusts up to mph (see attachment)Keep in mind these wind measurements were recorded inside the city limitsThe wind velocity and gusts on the highway, with no structures to block the air flow, were in all likelihood much greater than what was experienced in town that dayWhen you consider the fact that the vehicle was likely traveling at speed limit (mph) and factor in the environment the vehicle was subjected to before the wind noise appeared the environment must be consideredEven the customer admits that he only experiences the wind noise when high winds are present
Even so, moving forward, everyone on the resolution team continues to be hopeful that the problem can be mitigated to the customer's satisfactionThank you for this opportunity to express where things currently stand (from the dealership’s point of view). Please feel free to contact me if you have any questions about this response or the situation in general.Best Regards
Ken Robinson
President
Ken’s Toyota Kars, Inc
Grand Avenue
Laramie, WY
Thank you for your email dated February 12, regarding Revdex.com Complaint #***Even before having received your email we had been conscientiously working to resolve this customer’s complaint of excessive wind noise on his Toyota Tacoma pickup The silver lining is that the
customer and the dealership’s Service and Parts Director (SPD) worked closely together to resolve this issueBecause wind noise falls under the provisions of the Toyota new vehicle warranty the dealership immediately involved Toyota to help find a solution to the problem
What follows is a summary of the events that transpired with the customer and the dealership from February 11, through February 19,
2/SPD discussed the customer’s wind noise complaint on his truck at the dealership and the SPD advised that the noise was likely caused by the gale-force[1] winds the Laramie valley has been experiencing almost daily since early January but to be on the safe side he would contact the Toyota technical helpline to see if other dealers had experienced similar product-related complaints He ended the conversation by telling the customer that he would contact him and have him bring the vehicle in for diagnosis as soon as he discussed the issue with Toyota
2/SPD conversed with the Toyota Technical Specialist as to the best way to diagnose the issue and inquired about any known issues with other TacomasAfter the call the SPD called the customer and scheduled a “joint test drive” for the next day
2/ SPD test-drove the vehicle with the customer at the dealership and the noise didn’t surface except for one brief instant while driving on I-SPD requested that the customer drop-off the vehicle at the dealership the next day for further diagnosis and the customer agreed to do so
2/Customer dropped the truck off at the dealership and the SPD drove the vehicle around I- a total of times (approximately miles) and was only able to duplicate the noise one time for about of a second on one of drivesThe customer was informed what the SPD had experienced and it was mutually agreed that the next time high winds were present (30+ mph) he would bring the vehicle back to the dealership for further evaluation
2/High gale-force winds were ongoing throughout the day and the SPD and customer were able to duplicate the wind noise on the vehicle and for longer periods of time SPD applied tape to the door where the noise was generating from and that seemed to eliminate the noise Now that the noise was isolated the SPD contacted Toyota Technical Assistance to report his findings and get direction as to how they wanted to remedy the situation
2/SPD contacted the Toyota Technical Specialist with his findings and he had been researching the issue from his end as wellHe had determined that other dealers were having similar issues and some of the fixes other dealers had implementedThe Toyota Technical Specialist then indicated that no vehicle is designed to percent withstand air intrusion into the passenger compartment in gale-force winds However, he did have some ideas as to how to fix or greatly minimize the problemThe SPD then contacted the customer and explained that he would like to attempt to resolve the issue the next day based on Toyota’s recommendations and the customer agreed to drop his vehicle off on 2/to perform the suggested fixes
2/The customer dropped-off his vehicle at the dealership and the SPD implemented the Toyota Technical Specialist’s suggestions and after implementing the adjustments he drove the truck on Highway 30, north of Laramie, more times and the noise did not surface during these trips It should be noted that gale-force winds were present during these tripsWhen the customer picked up his truck the SPD advised him that he felt the problem had been correctedThe customer agreed to drive the vehicle tomorrow (20th) during his lunch hour and contact the SPD if he was still encountering a problem
2/As of this writing (4:40pm) we have not heard from the customer so we assume he is satisfied
We sincerely hope the efforts described above have remedied the situation to the customer’s satisfactionWe are sorry for any inconvenience the customer experienced and hopefully he can enjoy driving his truck going forwardThe SPD will follwith the customer again later this week
Please contact me if I can be of any further assistance in this matter
Best Regards,
Kenneth DRobinson
President
Ken’s Toyota Kars, Inc
***@kenstoyota.com
I was told that the dealer specialists drove my truck for miles trying to reproduce the noiseThey were able to reproduce the noise problem on the driver door a few times for a short period of timeThey went back to the shop and replace the weather stripThis past Sunday I drove my truck on windy condition and the noise is almost gone.
There still a problem on the driver door, I know that because on my way back when the wind was blowing from left to right I could not hear a noise at allAt this point I do not think Toyota is going to be able to fix this problem completelyThe small leak remaining is something that I can live with
With this letter I consider my problem/case solved.
Thank you *** and *** (Toyota Technician) for all your help and comprehension during the time fixing the problem
Complaint: ***
MrKen Robinson
First, who is Mr***?
Today I dropped off my truck one more time, expecting your technicians find a final and a long term solution to my problem
Also I think we personally discussed the problem the winds aspect of this problemBut for some reason you brought it back in play againTo finalize with the wind speed deal, I would like you to answer the following question
Is the Toyota Tacoma designed to be used in WY or any other windy state?
If it is, I would like Toyota find a solution to my problemIf is not I would like to get my money back because I live in WY
Thank you and have a good day
Regards,
*** ***
Today Saturday I had the opportunity to try my vehicle in windy conditionsI drove westbound on I-with cross windsI noticed an improvement but unfortunately the air leak still there.
At this point It Is obvious that the problem with the driver door has not been fixed with cross winds coming from right to left To reaffirm that on may way back I drove on stronger gusty winds coming from left to right but I could not hear any noise at all.
What do you recommend for the next step?
Thank you
During this week I arranged a time with *** from Toyota to go out and drive my truck to find a solutionUnfortunately that day was not windy at allI talked with *** and a specialist from Toyota for possible alternativesThey suggested to add a foam strip to the edge of the door to mitigate the vibration
I accepted and they installed a foam strip on the door.
First since Monday we have not had windy days in Laramie to test the truckI hope next week or during the weekend I can drive around to test the truck.
Second I have attached a few pictures for you to observed the quality of the job done, it does not look a job done by a dealerlooks terrible.
Finally, even if the foam strip fix the problem I strongly believe that is not a long term solution, the foam may change its original shape and allow the vibration to come again
What do you recommend for the next step?
Thank you
It's unfortunate that as of this writing our efforts thus far to resolve the customer's wind-noise complaint have not panned outI only learned from your email associated with this response that our last attempt at isolating/minimizing the problem by temporarily reinforcing the door-frame molding at the center point of the noise didn't satisfy the customerFor whatever reason he didn't relay this information directly to us before contacting you.
After reading your correspondence I immediately relayed the information to the Toyota field specialist and our Service ManagerThe Toyota Field Specialist asked the Service Manager to contact the customer and see if he would drop his truck off at the dealership on Thursday, March 20th so that he and a Toyota engineer can further evaluate the vehicleThe customer agreed to this request
I’d like to emphasize again that the Laramie area has experienced severe winds over the last days or so with gusts, at times, of 75+ mph and sustained winds of mph for several hours at a time on separate occasions during this time periodThe customer states that on March 15th he drove the vehicle to evaluate the wind noise after the door frame molding was temporarily modifiedHe noted in his email (to you) that after driving the vehicle the wind noise was "somewhat better" but was still "there". According to weatherchannel.com Laramie was experiencing sustained mph winds that day with gusts up to mph (see attachment)Keep in mind these wind measurements were recorded inside the city limitsThe wind velocity and gusts on the highway, with no structures to block the air flow, were in all likelihood much greater than what was experienced in town that dayWhen you consider the fact that the vehicle was likely traveling at speed limit (mph) and factor in the environment the vehicle was subjected to before the wind noise appeared the environment must be consideredEven the customer admits that he only experiences the wind noise when high winds are present
Even so, moving forward, everyone on the resolution team continues to be hopeful that the problem can be mitigated to the customer's satisfactionThank you for this opportunity to express where things currently stand (from the dealership’s point of view). Please feel free to contact me if you have any questions about this response or the situation in general.Best Regards
Ken Robinson
President
Ken’s Toyota Kars, Inc
Grand Avenue
Laramie, WY
Thank you for your email dated February 12, regarding Revdex.com Complaint #***Even before having received your email we had been conscientiously working to resolve this customer’s complaint of excessive wind noise on his Toyota Tacoma pickup The silver lining is that the
customer and the dealership’s Service and Parts Director (SPD) worked closely together to resolve this issueBecause wind noise falls under the provisions of the Toyota new vehicle warranty the dealership immediately involved Toyota to help find a solution to the problem
What follows is a summary of the events that transpired with the customer and the dealership from February 11, through February 19,
2/SPD discussed the customer’s wind noise complaint on his truck at the dealership and the SPD advised that the noise was likely caused by the gale-force[1] winds the Laramie valley has been experiencing almost daily since early January but to be on the safe side he would contact the Toyota technical helpline to see if other dealers had experienced similar product-related complaints He ended the conversation by telling the customer that he would contact him and have him bring the vehicle in for diagnosis as soon as he discussed the issue with Toyota
2/SPD conversed with the Toyota Technical Specialist as to the best way to diagnose the issue and inquired about any known issues with other TacomasAfter the call the SPD called the customer and scheduled a “joint test drive” for the next day
2/ SPD test-drove the vehicle with the customer at the dealership and the noise didn’t surface except for one brief instant while driving on I-SPD requested that the customer drop-off the vehicle at the dealership the next day for further diagnosis and the customer agreed to do so
2/Customer dropped the truck off at the dealership and the SPD drove the vehicle around I- a total of times (approximately miles) and was only able to duplicate the noise one time for about of a second on one of drivesThe customer was informed what the SPD had experienced and it was mutually agreed that the next time high winds were present (30+ mph) he would bring the vehicle back to the dealership for further evaluation
2/High gale-force winds were ongoing throughout the day and the SPD and customer were able to duplicate the wind noise on the vehicle and for longer periods of time SPD applied tape to the door where the noise was generating from and that seemed to eliminate the noise Now that the noise was isolated the SPD contacted Toyota Technical Assistance to report his findings and get direction as to how they wanted to remedy the situation
2/SPD contacted the Toyota Technical Specialist with his findings and he had been researching the issue from his end as wellHe had determined that other dealers were having similar issues and some of the fixes other dealers had implementedThe Toyota Technical Specialist then indicated that no vehicle is designed to percent withstand air intrusion into the passenger compartment in gale-force winds However, he did have some ideas as to how to fix or greatly minimize the problemThe SPD then contacted the customer and explained that he would like to attempt to resolve the issue the next day based on Toyota’s recommendations and the customer agreed to drop his vehicle off on 2/to perform the suggested fixes
2/The customer dropped-off his vehicle at the dealership and the SPD implemented the Toyota Technical Specialist’s suggestions and after implementing the adjustments he drove the truck on Highway 30, north of Laramie, more times and the noise did not surface during these trips It should be noted that gale-force winds were present during these tripsWhen the customer picked up his truck the SPD advised him that he felt the problem had been correctedThe customer agreed to drive the vehicle tomorrow (20th) during his lunch hour and contact the SPD if he was still encountering a problem
2/As of this writing (4:40pm) we have not heard from the customer so we assume he is satisfied
We sincerely hope the efforts described above have remedied the situation to the customer’s satisfactionWe are sorry for any inconvenience the customer experienced and hopefully he can enjoy driving his truck going forwardThe SPD will follwith the customer again later this week
Please contact me if I can be of any further assistance in this matter
Best Regards,
Kenneth DRobinson
President
Ken’s Toyota Kars, Inc
***@kenstoyota.com