Kenaco

We have contacted our competitors who clean area rugs and our price is within a dollar of each other (ranging from $to $5.00) We initially cleaned her blue, nylon rug in May and charged $per sf ($93.69) plus sales tax. We also cleaned another area rug and the carpeting in
her bedrooms, at that same time. Area rugs are not the same as cleaning carpeting. Carpeting is attached to the floor of a home and is cleaned on the surface. Area rugs, when properly cleaned, are removed from the home and brought to the shop for a ten steps cleaning process including immersion in a bath and drying on a rack. Since carpeting cleaning is simpler, the rate is $per square foot. When the blue, nylon rug was brought in for a second cleaning (in October 2017), we charged $per sf ($76.79) plus sales tax. We also charged for piand delivery of the rug ($65). Our website states that pick-up/delivery "is available". It does not say this is a free service. business practice would state "pick-up/delivery is free", if there was no charge for the service. Businesses who say "available" mean there is a fee for the service. Our rate is within the price of our competitors. It covers our costs of the labor and vehicle use. It is never our intention to be rude or discourteous to any customer. It is difficult to hold your temper when a customer is yelling at you and calling you profane names. I am sorry that this customer was unhappy with the price but she did accept the price when she gave us the rug for cleaning. If she had a better offer, she had the option of taking that offer instead of using our services a second time. We had no complaints regarding the two area rugs and carpeting we cleaned in May and the price charged was our rate of $per sf for the area rugs whereas the price charged in October was $per sf since she was a repeat customer

[redacted] and I have spoke and are coming up with some additional purchase solutions to his situation. Home garage floor completed work as set forth in original contract. Home owner has advised that this is not a complaint but more less he is looking for additional work .