Kenclean, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:---------- Forwarded message ----------From: *** Date: Mon, Aug 1, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #.To: Revdex.com I was on vacation and not able to respond on timeBelow is my response.Kevin’s response is that I’m mistaken and I must have only turned in itemsHe acknowledges that they should have informed me when they opened the bag and that they didn’t do so but that doesn’t matterThe receipt that I have showing items is also apparently meaningless (I wonder why the system generates it at all)Essentially the resolution is he must be right and I must be wrong.Once prior to this incident I received a call from building security that they had one of my garments which I went and picked upThey said they found it in the corridorIt was from the cleaner and had a receipt on it with my name which is how they knew who to callThe reason I bring this up now is to show that they do make mistakesThat garment could have dropped off a cart during delivery or perhaps it was delivered to another customer who abandoned it when they realized it wasn’t their’sIn any event that time I got it back, this time I did not.This is an automated system where the customer follows a process to turn in garmentsIt appears that if the garments are not returned the response is simply they must not have been turned inIn other words customer must be wrong and they don’t make mistakesThey don’t even have to follow their own procedure of letting me know when they first opened the bagOf course they do make mistakes and did so with me on a prior occasion as wellIf I had turned in shirts and there was actually I might wonder if I could have dropped one along the way but I turned in shirt and 2-piece suitThe suit belonged to my wife and I remember handling it with special attentionThere is no doubt that I turned in both pieces of the suit in that bag and I only got of the pieces backCrease Cleaners offers no recourse.Regards,
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My opinion is that the email correspondence pretty much sums up everything. In [redacted]’s response, he is just repeating what has been already debated. The same argument he is using, again, can be just as easily used by me. My Company makes mistakes. We don't claim to be infallible. As a businessman, I would have loved to have had the opportunity to receive the additional business from [redacted] in the way of a third piece of cleaning. I also want you to understand that my relationship with [redacted] International is far more valuable than the $156.11 “recourse" [redacted] is requesting. If I had indeed received the skirt in question, but had lost or damaged it, I would certainly admit that and offer to make amends. Mine and my family's outstanding reputation with the [redacted] Corporation is much more important than my pride. I can and have admitted my mistake here. It was not making a phone call when a discrepancy was found. Since, no matter how much [redacted] wants it to be true, we never received the skirt in question I can't in good conscience offer to pay for it. But I did offer to credit [redacted]’s account with us the cost of cleaning the two items we did receive, to which he accepted. He has an $8 credit on his account. have also offered to remove that account credit and mail a check for the $8 instead. I am going out of my way to do what I feel is the right thing.! feel like I now need to defend my company because of the accusation that we are careless enough to let customer clothes fall onto the corridor floor only to be found by building security. The process for which we bring the clean clothes into the building requires us to walk a path and then retrace our steps when we leave. This makes it nearly impossible for us to not see a customer’s clothes lying on the floor and is slanderous for [redacted] to suggest it. I am sorry that a piece of clothes has gone missing. I truly am. I will most likely lose a valued customer because of it. But I will not take blame for something that I did not do nor will allow a customer to attempt to make my company look bad simply because I refused to pay up.I made a mistake. I offered to make amends. That offer was accepted. Case closed. I will not be responding any further in regards to this matter. I will voluntarily mail an $8 check to [redacted]'s Virginia address listed on this complaint.Thank You,Kevin C[redacted]

I am aware of [redacted]'s claim and believed it to be resolved. First, 'd like to clarify that my business name is [redacted], not Kenclean, inc., and the business owner is Kevin C[redacted], not Don C[redacted].At the end of May 2016, [redacted] used our “Automated Dry Cleaners", or ADC,...

located at [redacted] international Headquarters in Bethesda, MD. To better understand, imagine the ADC as being similar to a dry cleaning ATM or [redacted]. It’s an automated conveyor system that aliows customers to drop off and pickup their cleaning 24/7 with no human interaction. A function of the drop off process is to ask the customer how many individual pieces they have in their bag to be cleaned via a touch screen monitor. That information, at the end of the drop off process, is then printed on a drop off receipt along with the date in which the customer can return to pick up their clothes. [redacted] claims that his drop off receipt, which I have never seen, listed three items. It very well may say that and I certainly believe that he thinks he had three items in his drop off bag. What I have tried to explain, albeit unsuccessfully, is that when his drop off bag was opened by our employees here that it contained only two items: one shirt and one blazer. We never received three items,The two items, shirt and pants, were cleaned and delivered to the automated system and eventually retrieved by [redacted]. We then began an email correspondence which f have enclosed with this letter and would like to be made part of this case file. To summarize, explained that we only received two items. He insisted that we actually received three items and had lost the suit pants. maintained that was not the case but, admitted that procedure was for an employee to call the customer in the event of any discrepancy. That did not happen. Because a mistake was made by not calling I offered to Credit [redacted]'s account $8.00 for the cost of cleaning one shirt and one blazer. But because we did not receive a third item that I would not be able to justify buying a replacement for him. [redacted] then accepted my offer of the $8.00 credit.I understand the frustration and that my explanation that this kind of thing happens all the time does not do much to alleviate that frustration. But while it may not be the most eloquent explanation it is factual. We have customers with a giant bag of dry cleaning guess at the number of iterris rather than empty the bag and count the pieces. We have customers list zero pieces when they have five. I can't tell you how many times we have been blamed for losing something only to have the customer call back and say it was found in their trunk or in the other iaundry bag. The mistake my company made was when we did not call the customerto discuss the discrepancy. I admit that, I made an effort to recompense, and that offer was accepted. I believed the matter to be resolved. I still believe the matter to be resolved as I maintain that we did not receive the suit pants. F [redacted] would like to have me mail him a check for $8.00 rather than credit his account I can do that. 'd hate to lose his business but I'm happy to do that, I cannot, however, justify refunding $156.11 for a pair of pants that we never received.Thank you,Kevin C[redacted]Crease Cleaners