Kenclean

My opinion is that the email correspondence pretty much sums up everythingIn [redacted] ’s response, he is just repeating what has been already debatedThe same argument he is using, again, can be just as easily used by meMy Company makes mistakesWe don't claim to be infallibleAs a businessman, I would have loved to have had the opportunity to receive the additional business from [redacted] in the way of a third piece of cleaningI also want you to understand that my relationship with [redacted] International is far more valuable than the $“recourse" [redacted] is requestingIf I had indeed received the skirt in question, but had lost or damaged it, I would certainly admit that and offer to make amendsMine and my family's outstanding reputation with the [redacted] Corporation is much more important than my prideI can and have admitted my mistake hereIt was not making a phone call when a discrepancy was foundSince, no matter how much [redacted] wants it to be true, we never received the skirt in question I can't in good conscience offer to pay for itBut I did offer to credit [redacted] ’s account with us the cost of cleaning the two items we did receive, to which he acceptedHe has an $credit on his accounthave also offered to remove that account credit and mail a check for the $insteadI am going out of my way to do what I feel is the right thing.! feel like I now need to defend my company because of the accusation that we are careless enough to let customer clothes fall onto the corridor floor only to be found by building securityThe process for which we bring the clean clothes into the building requires us to walk a path and then retrace our steps when we leaveThis makes it nearly impossible for us to not see a customer’s clothes lying on the floor and is slanderous for [redacted] to suggest itI am sorry that a piece of clothes has gone missingI truly amI will most likely lose a valued customer because of itBut I will not take blame for something that I did not do nor will allow a customer to attempt to make my company look bad simply because I refused to pay up.I made a mistakeI offered to make amendsThat offer was acceptedCase closedI will not be responding any further in regards to this matterI will voluntarily mail an $check to [redacted] 's Virginia address listed on this complaint.Thank You,Kevin C [redacted]

I am aware of [redacted] 's claim and believed it to be resolvedFirst, 'd like to clarify that my business name is [redacted] ***, not Kenclean, inc., and the business owner is Kevin C [redacted] , not Don C [redacted] .At the end of May 2016, [redacted] used our “Automated Dry Cleaners", or ADC, located at [redacted] international Headquarters in Bethesda, MDTo better understand, imagine the ADC as being similar to a dry cleaning ATM or [redacted] It’s an automated conveyor system that aliows customers to drop off and pickup their cleaning 24/with no human interactionA function of the drop off process is to ask the customer how many individual pieces they have in their bag to be cleaned via a touch screen monitorThat information, at the end of the drop off process, is then printed on a drop off receipt along with the date in which the customer can return to pick up their clothes [redacted] claims that his drop off receipt, which I have never seen, listed three itemsIt very well may say that and I certainly believe that he thinks he had three items in his drop off bagWhat I have tried to explain, albeit unsuccessfully, is that when his drop off bag was opened by our employees here that it contained only two items: one shirt and one blazerWe never received three items,The two items, shirt and pants, were cleaned and delivered to the automated system and eventually retrieved by [redacted] We then began an email correspondence which f have enclosed with this letter and would like to be made part of this case fileTo summarize, explained that we only received two itemsHe insisted that we actually received three items and had lost the suit pantsmaintained that was not the case but, admitted that procedure was for an employee to call the customer in the event of any discrepancyThat did not happenBecause a mistake was made by not calling I offered to Credit [redacted] 's account $for the cost of cleaning one shirt and one blazerBut because we did not receive a third item that I would not be able to justify buying a replacement for him [redacted] then accepted my offer of the $credit.I understand the frustration and that my explanation that this kind of thing happens all the time does not do much to alleviate that frustrationBut while it may not be the most eloquent explanation it is factualWe have customers with a giant bag of dry cleaning guess at the number of iterris rather than empty the bag and count the piecesWe have customers list zero pieces when they have fiveI can't tell you how many times we have been blamed for losing something only to have the customer call back and say it was found in their trunk or in the other iaundry bagThe mistake my company made was when we did not call the customerto discuss the discrepancyI admit that, I made an effort to recompense, and that offer was acceptedI believed the matter to be resolvedI still believe the matter to be resolved as I maintain that we did not receive the suit pantsF [redacted] would like to have me mail him a check for $rather than credit his account I can do that'd hate to lose his business but I'm happy to do that, I cannot, however, justify refunding $for a pair of pants that we never received.Thank you,Kevin C [redacted] Crease Cleaners