Kendall Hunt Publishing

Initial Business Response /* (1000, 5, 2015/07/20) */
We are following industry standards by selling access to the eBooks for months at a timeSix months is the industry standard because it gives time before and after a standard college semesterThere are cases where a student has to retake a
course because of non-compliance or grade failureIn those cases we will ask the student to provide a copy of their registration for that semester and we will then provide them with another months of access to the product
In this case we provided the consumer with an additional months of access to the eBook when she created a support ticket voicing her displeasure with the eBook expiring
We are looking at changing the description in the product when we release our new website this fall