KenMore Pest Control and Termite Services

This is actually a follow up to the negative complaint about my pottery be broken and not being notified. My apartment complex reached out to Kenmore and they were very apologetic and eager to reach a resolution. I understand that accidents happen and I am very glad that Kenmore offered a sincere apology and resolution. I do look forward to being serviced by the company in the future.

Review: This is a complaint against the service manager [redacted] and his company Kenmore Pest Control located at [redacted]. I was able to be serviced by the service manager himself. Going back to the beginning, I first saw flying ants and carpenter ants in my apartment in the living room window early on Monday June 10, 2013 morning, that afternoon they were gone. Tuesday, June 11, 2013 I again noticed the flying ants and the carpenter ants had returned and this time all over the kitchen as well. I called the rental office and told her the problem and that I need someone to come right away, she called [redacted] of Kenmore who is contracted to our property and let him know of my situation, he first told us that he could not come for a few days, but my property manager told him that I was not able to stay in my place in these conditions. We agreed that he would come first thing Thursday morning. I came into my home at 8 am that morning and waited until around 10:30, I decided to call the property manger to see when he will be coming, she stated to me he will be here at 11am. At 12 pm he decided to show up he came into my home looked at me and asked is sometime wrong with me. I stated “no and just do what you need to do because I have been waiting since this morning.” He then became very snappy and stated “I don’t have to do this, I can just go” I don’t need any of this, I don’t have to do anything” and he proceeded to walk out. He also told me that I’m crazy and that he is sick of people like me, who does not work, not knowing what my situation is. He also stated he feels sorry for whomever I stay with and my children. I told him that if he feels like that not knowing a person he is in the wrong profession. While in the rental office talking to the property manager to get it squared away, he left refusing to talk to me he stated to her that he did not want me in my own home to assess the problem. I told him that wasn’t going to happen. He then came to my apartment looked around and told the rental office manager that he needs to treat for termites and ants he left refusing to talk to me, I asked him for his name he refused. I did some research and had another company inspect and they told me I did not have termite just ants and winged ants which look similar until u get a closer look. So now he is trying to overcharge for work that is not needed. Unfortunately because he has a personal relationship with the manager, she is taking his word as what is to be done. I was told Friday June 14, 2013 at approximately 10:50 am that someone will come and treat my home on Monday June 17, 2013 between 11 and 2 pm, and here it is 2:07 and no signs of them at all, knowing that my young children get home from school at 3:15, and not being able to use my kitchen for a whole week. In conclusion I feel that if a company can state their feelings about a person and show a difference in service because of their assuming economic status they are not deserving of a business and if it was up to me I would never recommend them or use their service ever.Desired Settlement: Just a written apology and for other consumers to know what type of so-called professional business they are gettin themselves into.

Business

Response:

Thank you for letting us know about the above subject matter. Our company is actually contracted by the [redacted] property Management to service its property for pest control. We do not and are not allowed under contract to deal directly with the tenant ([redacted]) on the property since the management contracted us and also pays for all service performed on the property. The property manager who represent the management is responsible for relating all information's and treatment procedure with [redacted]. The service manager for the company is fully experience and certified to perform the pest service. Our record shows that a service supervisor can not be on the property until after 11am of on the date of inspection and this information was related to the property manager. Our policy is to keep a business relationship with our customers and nothing personal while following all the terms of the contract. Our company has no contract with [redacted]; so can not discuss any information about the service charge. Information shows that a service treatment schedule was arranged for Monday June 17 with the leasing office of Apartment complex and service was performed accordingly.

Based on the report on file in our office: All that was claimed to be said by the service manager was not true and a report was also filled and send to the property management. Every information or complaint about services in subject unit 105-C11 should be forwarded to the property management knowing that we are contracted by the management. Nevertheless, KenMORE will like to apologies if [redacted] felt offended by everything.

Thanks.