Kenna Real Estate

Complaint:
I am rejecting this response because:I feel as if the responds is more lies and excuses rather than taking responsibility for their actionsI have two more people that have complaints against Kenna Realty because of *** ***…one is still trying to get paper work for a closing back in OctoberThe housing market has slowed down and houses aren’t selling themselves anymore, which means you need to have the skills and professionalism to survive in this business and with *** *** you are going to have a real hard time accomplishing that.
Sincerely,
*** ***

-----Original Message-----From: J*** *** ***To: *** *** *** ***
*** *** *** *** ***
*** *** *** ** *** *** **Dear *** - I am so sorry you feel
this way. I pride myself in taking extremely good care of my clients and customers. This is why, even after your listing expired and I removed it from the MLS, I offered to help you out in any way, without you having to pay me or my company, any commissions. I also warned you that those house buyers, who buy any properties are sometimes scam artists and to be careful. I told you I would review any of their of contracts for free and there would be no future commissions owed. When you signed the listing agreement with me, I asked you about special assessments and to make sure your HOA fees were correct. The HOA figures you had given me were not correct and you said the separate HOA for the pool was voluntary and later I found out, it was not. You also did not inform me that the HOA had passed an amendment to the covenants, which no longer is allowing new owners to have dogs on the premises. This normally would NOT be a big issue, however, your property happens to be directly across the street from one of the largest dog parks in the State of Colorado. I feel this covenant restriction hurts all sellers in this community. The first buyer we had under contract did not have a problem with the HOA and covenant changesHowever, when they looked at the HOA reserves, they were concerned at the lack of reserve funds. The first buyers then, decided to terminate. The second buyer we had under contract, decided to terminate as well, due to lack of HOA reserves. I disclosed to buyer's agent (before offer) that we were expecting that special assessment for the roof and would be paid by seller and escrowed at closing. I informed you that our listing contract was expiring in one week and needed you to sign an extension to extend the listing until second buyer closing date. I also made you aware that if the contract failed that I would terminate my listing at any time. When the agent called me to terminate the contract on the second buyer, I offered to take money out of my commission and the seller to take extra monies to escrow for HOA reserve deficits. She informed me she would check with her buyers and get back to me. The next day, she called with news that the buyers were not comfortable with the HOA reserves and wanted to terminate the contract wanted to terminate the contract and move on. I had put out a flurry of advertising, to try to see if I could get it under contract again. I had a third VA buyer look at the property and he informed me, he was willing to make an offer. You told me you did not want to deal with him and withdraw the property from the MLS. The buyer was extremely upset and walked away. I felt with my disclosures of the HOA reserves and the buyer's interest in the property, we let a good, qualified buyer get away. In my past years in real estate, I have never had a property under contract twice, that failed to close.I have expressed to you verbally, in earnest, how bad I feel about not getting your condo to closing and would be willing to meet with you at any time to discuss how I can be of service to you, make things right and you comfortable with the process of selling your home now and buying anything in the future. I really enjoyed meeting and working with you ***. I had been looking forward to long-term working and personal relationship with you. Please let me know if there is anything I can do to help you and make you feel better about our relationship. As I have told you before, it's not about commissions, it's about making sure my clients are happy. Best wishes to you and if there is ANYTHING that I can do to make you feel better, PLEASE let me know. Sincerely, James-----Original Message-----From: James Douglas To: Justin.R.Heroux ; james Cc: Homes ; Brian Sent: Tue, Dec 1, 8:pmDear Justin - I am so sorry you feel this way. I pride myself in taking extremely good care of my clients and customers. This is why, even after your listing expired and I removed it from the MLS, I offered to help you out in any way, without you having to pay me or my company, any commissions. I also warned you that those house buyers, who buy any properties are sometimes scam artists and to be careful. I told you I would review any of their of contracts for free and there would be no future commissions owed. When you signed the listing agreement with me, I asked you about special assessments and to make sure your HOA fees were correct. The HOA figures you had given me were not correct and you said the separate HOA for the pool was voluntary and later I found out, it was not. You also did not inform me that the HOA had passed an amendment to the covenants, which no longer is allowing new owners to have dogs on the premises. This normally would NOT be a big issue, however, your property happens to be directly across the street from one of the largest dog parks in the State of Colorado. I feel this covenant restriction hurts all sellers in this community. The first buyer we had under contract did not have a problem with the HOA and covenant changesHowever, when they looked at the HOA reserves, they were concerned at the lack of reserve funds. The first buyers then, decided to terminate. The second buyer we had under contract, decided to terminate as well, due to lack of HOA reserves. I disclosed to buyer's agent (before offer) that we were expecting that special assessment for the roof and would be paid by seller and escrowed at closing. I informed you that our listing contract was expiring in one week and needed you to sign an extension to extend the listing until second buyer closing date. I also made you aware that if the contract failed that I would terminate my listing at any time. When the agent called me to terminate the contract on the second buyer, I offered to take money out of my commission and the seller to take extra monies to escrow for HOA reserve deficits. She informed me she would check with her buyers and get back to me. The next day, she called with news that the buyers were not comfortable with the HOA reserves and wanted to terminate the contract wanted to terminate the contract and move on. I had put out a flurry of advertising, to try to see if I could get it under contract again. I had a third VA buyer look at the property and he informed me, he was willing to make an offer. You told me you did not want to deal with him and withdraw the property from the MLS. The buyer was extremely upset and walked away. I felt with my disclosures of the HOA reserves and the buyer's interest in the property, we let a good, qualified buyer get away. In my past years in real estate, I have never had a property under contract twice, that failed to close.I have expressed to you verbally, in earnest, how bad I feel about not getting your condo to closing and would be willing to meet with you at any time to discuss how I can be of service to you, make things right and you comfortable with the process of selling your home now and buying anything in the future. I really enjoyed meeting and working with you Justin. I had been looking forward to long-term working and personal relationship with you. Please let me know if there is anything I can do to help you and make you feel better about our relationship. As I have told you before, it's not about commissions, it's about making sure my clients are happy. Best wishes to you and if there is ANYTHING that I can do to make you feel better, PLEASE let me know. Sincerely, James-----Original Message-----From: James Douglas To: Justin.R.Heroux ; james Cc: Homes ; Brian Sent: Tue, Dec 1, 8:pmDear Justin - I am so sorry you feel this way. I pride myself in taking extremely good care of my clients and customers. This is why, even after your listing expired and I removed it from the MLS, I offered to help you out in any way, without you having to pay me or my company, any commissions. I also warned you that those house buyers, who buy any properties are sometimes scam artists and to be careful. I told you I would review any of their of contracts for free and there would be no future commissions owed. When you signed the listing agreement with me, I asked you about special assessments and to make sure your HOA fees were correct. The HOA figures you had given me were not correct and you said the separate HOA for the pool was voluntary and later I found out, it was not. You also did not inform me that the HOA had passed an amendment to the covenants, which no longer is allowing new owners to have dogs on the premises. This normally would NOT be a big issue, however, your property happens to be directly across the street from one of the largest dog parks in the State of Colorado. I feel this covenant restriction hurts all sellers in this community. The first buyer we had under contract did not have a problem with the HOA and covenant changesHowever, when they looked at the HOA reserves, they were concerned at the lack of reserve funds. The first buyers then, decided to terminate. The second buyer we had under contract, decided to terminate as well, due to lack of HOA reserves. I disclosed to buyer's agent (before offer) that we were expecting that special assessment for the roof and would be paid by seller and escrowed at closing. I informed you that our listing contract was expiring in one week and needed you to sign an extension to extend the listing until second buyer closing date. I also made you aware that if the contract failed that I would terminate my listing at any time. When the agent called me to terminate the contract on the second buyer, I offered to take money out of my commission and the seller to take extra monies to escrow for HOA reserve deficits. She informed me she would check with her buyers and get back to me. The next day, she called with news that the buyers were not comfortable with the HOA reserves and wanted to terminate the contract wanted to terminate the contract and move on. I had put out a flurry of advertising, to try to see if I could get it under contract again. I had a third VA buyer look at the property and he informed me, he was willing to make an offer. You told me you did not want to deal with him and withdraw the property from the MLS. The buyer was extremely upset and walked away. I felt with my disclosures of the HOA reserves and the buyer's interest in the property, we let a good, qualified buyer get away. In my past years in real estate, I have never had a property under contract twice, that failed to close.I have expressed to you verbally, in earnest, how bad I feel about not getting your condo to closing and would be willing to meet with you at any time to discuss how I can be of service to you, make things right and you comfortable with the process of selling your home now and buying anything in the future. I really enjoyed meeting and working with you Justin. I had been looking forward to long-term working and personal relationship with you. Please let me know if there is anything I can do to help you and make you feel better about our relationship. As I have told you before, it's not about commissions, it's about making sure my clients are happy. Best wishes to you and if there is ANYTHING that I can do to make you feel better, PLEASE let me know. Sincerely, Jameskkkkk - I am so sorry you feel this way. I pride myself in taking extremely good care of my clients and customers. This is why, even after your listing expired and I removed it from the MLS, I offered to help you out in any way, without you having to pay me or my company, any commissions. I also warned you that those house buyers, who buy any properties are sometimes scam artists and to be careful. I told you I would review any of their of contracts for free and there would be no future commissions owed. When you signed the listing agreement with me, I asked you about special assessments and to make sure your HOA fees were correct. The HOA figures you had given me were not correct and you said the separate HOA for the pool was voluntary and later I found out, it was not. You also did not inform me that the HOA had passed an amendment to the covenants, which no longer is allowing new owners to have dogs on the premises. This normally would NOT be a big issue, however, your property happens to be directly across the street from one of the largest dog parks in the State of Colorado. I feel this covenant restriction hurts all sellers in this community. The first buyer we had under contract did not have a problem with the HOA and covenant changesHowever, when they looked at the HOA reserves, they were concerned at the lack of reserve funds. The first buyers then, decided to terminate. The second buyer we had under contract, decided to terminate as well, due to lack of HOA reserves. I disclosed to buyer's agent (before offer) that we were expecting that special assessment for the roof and would be paid by seller and escrowed at closing. I informed you that our listing contract was expiring in one week and needed you to sign an extension to extend the listing until second buyer closing date. I also made you aware that if the contract failed that I would terminate my listing at any time. When the agent called me to terminate the contract on the second buyer, I offered to take money out of my commission and the seller to take extra monies to escrow for HOA reserve deficits. She informed me she would check with her buyers and get back to me. The next day, she called with news that the buyers were not comfortable with the HOA reserves and wanted to terminate the contract wanted to terminate the contract and move on. I had put out a flurry of advertising, to try to see if I could get it under contract again. I had a third VA buyer look at the property and he informed me, he was willing to make an offer. You told me you did not want to deal with him and withdraw the property from the MLS. The buyer was extremely upset and walked away. I felt with my disclosures of the HOA reserves and the buyer's interest in the property, we let a good, qualified buyer get away. In my past years in real estate, I have never had a property under contract twice, that failed to close.I have expressed to you verbally, in earnest, how bad I feel about not getting your condo to closing and would be willing to meet with you at any time to discuss how I can be of service to you, make things right and you comfortable with the process of selling your home now and buying anything in the future. I really enjoyed meeting and working with you Justin. I had been looking forward to long-term working and personal relationship with you. Please let me know if there is anything I can do to help you and make you feel better about our relationship. As I have told you before, it's not about commissions, it's about making sure my clients are happy. Best wishes to you and if there is ANYTHING that I can do to make you feel better, PLEASE let me know. Sincerely, James Kenna Real EstateJames Douglas Cell: 303-521-9777Fax: 888-417-4347Dear Justin - I am so sorry you feel this way. I pride myself in taking extremely good care of my clients and customers. This is why, even after your listing expired and I removed it from the MLS, I offered to help you out in any way, without you having to pay me or my company, any commissions. I also warned you that those house buyers, who buy any properties are sometimes scam artists and to be careful. I told you I would review any of their of contracts for free and there would be no future commissions owed. When you signed the listing agreement with me, I asked you about special assessments and to make sure your HOA fees were correct. The HOA figures you had given me were not correct and you said the separate HOA for the pool was voluntary and later I found out, it was not. You also did not inform me that the HOA had passed an amendment to the covenants, which no longer is allowing new owners to have dogs on the premises. This normally would NOT be a big issue, however, your property happens to be directly across the street from one of the largest dog parks in the State of Colorado. I feel this covenant restriction hurts all sellers in this community. The first buyer we had under contract did not have a problem with the HOA and covenant changesHowever, when they looked at the HOA reserves, they were concerned at the lack of reserve funds. The first buyers then, decided to terminate. The second buyer we had under contract, decided to terminate as well, due to lack of HOA reserves. I disclosed to buyer's agent (before offer) that we were expecting that special assessment for the roof and would be paid by seller and escrowed at closing. I informed you that our listing contract was expiring in one week and needed you to sign an extension to extend the listing until second buyer closing date. I also made you aware that if the contract failed that I would terminate my listing at any time. When the agent called me to terminate the contract on the second buyer, I offered to take money out of my commission and the seller to take extra monies to escrow for HOA reserve deficits. She informed me she would check with her buyers and get back to me. The next day, she called with news that the buyers were not comfortable with the HOA reserves and wanted to terminate the contract wanted to terminate the contract and move on. I had put out a flurry of advertising, to try to see if I could get it under contract again. I had a third VA buyer look at the property and he informed me, he was willing to make an offer. You told me you did not want to deal with him and withdraw the property from the MLS. The buyer was extremely upset and walked away. I felt with my disclosures of the HOA reserves and the buyer's interest in the property, we let a good, qualified buyer get away. In my past years in real estate, I have never had a property under contract twice, that failed to close.I have expressed to you verbally, in earnest, how bad I feel about not getting your condo to closing and would be willing to meet with you at any time to discuss how I can be of service to you, make things right and you comfortable with the process of selling your home now and buying anything in the future. I really enjoyed meeting and working with you Justin. I had been looking forward to long-term working and personal relationship with you. Please let me know if there is anything I can do to help you and make you feel better about our relationship. As I have told you before, it's not about commissions, it's about making sure my clients are happy. Best wishes to you and if there is ANYTHING that I can do to make you feel better, PLEASE let me know. Sincerely, James Kenna Real EstateJames Douglas Cell: 303-521-9777Fax: 888-417-4347Dear Justin - I am so sorry you feel this way. I pride myself in taking extremely good care of my clients and customers. This is why, even after your listing expired and I removed it from the MLS, I offered to help you out in any way, without you having to pay me or my company, any commissions. I also warned you that those house buyers, who buy any properties are sometimes scam artists and to be careful. I told you I would review any of their of contracts for free and there would be no future commissions owed. When you signed the listing agreement with me, I asked you about special assessments and to make sure your HOA fees were correct. The HOA figures you had given me were not correct and you said the separate HOA for the pool was voluntary and later I found out, it was not. You also did not inform me that the HOA had passed an amendment to the covenants, which no longer is allowing new owners to have dogs on the premises. This normally would NOT be a big issue, however, your property happens to be directly across the street from one of the largest dog parks in the State of Colorado. I feel this covenant restriction hurts all sellers in this community. The first buyer we had under contract did not have a problem with the HOA and covenant changesHowever, when they looked at the HOA reserves, they were concerned at the lack of reserve funds. The first buyers then, decided to terminate. The second buyer we had under contract, decided to terminate as well, due to lack of HOA reserves. I disclosed to buyer's agent (before offer) that we were expecting that special assessment for the roof and would be paid by seller and escrowed at closing. I informed you that our listing contract was expiring in one week and needed you to sign an extension to extend the listing until second buyer closing date. I also made you aware that if the contract failed that I would terminate my listing at any time. When the agent called me to terminate the contract on the second buyer, I offered to take money out of my commission and the seller to take extra monies to escrow for HOA reserve deficits. She informed me she would check with her buyers and get back to me. The next day, she called with news that the buyers were not comfortable with the HOA reserves and wanted to terminate the contract wanted to terminate the contract and move on. I had put out a flurry of advertising, to try to see if I could get it under contract again. I had a third VA buyer look at the property and he informed me, he was willing to make an offer. You told me you did not want to deal with him and withdraw the property from the MLS. The buyer was extremely upset and walked away. I felt with my disclosures of the HOA reserves and the buyer's interest in the property, we let a good, qualified buyer get away. In my past years in real estate, I have never had a property under contract twice, that failed to close.I have expressed to you verbally, in earnest, how bad I feel about not getting your condo to closing and would be willing to meet with you at any time to discuss how I can be of service to you, make things right and you comfortable with the process of selling your home now and buying anything in the future. I really enjoyed meeting and working with you Justin. I had been looking forward to long-term working and personal relationship with you. Please let me know if there is anything I can do to help you and make you feel better about our relationship. As I have told you before, it's not about commissions, it's about making sure my clients are happy. Best wishes to you and if there is ANYTHING that I can do to make you feel better, PLEASE let me know. Sincerely, James Kenna Real EstateJames Douglas Cell: 303-521-9777Fax: 888-417-4347Dear Justin - I am so sorry you feel this way. I pride myself in taking extremely good care of my clients and customers. This is why, even after your listing expired and I removed it from the MLS, I offered to help you out in any way, without you having to pay me or my company, any commissions. I also warned you that those house buyers, who buy any properties are sometimes scam artists and to be careful. I told you I would review any of their of contracts for free and there would be no future commissions owed. When you signed the listing agreement with me, I asked you about special assessments and to make sure your HOA fees were correct. The HOA figures you had given me were not correct and you said the separate HOA for the pool was voluntary and later I found out, it was not. You also did not inform me that the HOA had passed an amendment to the covenants, which no longer is allowing new owners to have dogs on the premises. This normally would NOT be a big issue, however, your property happens to be directly across the street from one of the largest dog parks in the State of Colorado. I feel this covenant restriction hurts all sellers in this community. The first buyer we had under contract did not have a problem with the HOA and covenant changesHowever, when they looked at the HOA reserves, they were concerned at the lack of reserve funds. The first buyers then, decided to terminate. The second buyer we had under contract, decided to terminate as well, due to lack of HOA reserves. I disclosed to buyer's agent (before offer) that we were expecting that special assessment for the roof and would be paid by seller and escrowed at closing. I informed you that our listing contract was expiring in one week and needed you to sign an extension to extend the listing until second buyer closing date. I also made you aware that if the contract failed that I would terminate my listing at any time. When the agent called me to terminate the contract on the second buyer, I offered to take money out of my commission and the seller to take extra monies to escrow for HOA reserve deficits. She informed me she would check with her buyers and get back to me. The next day, she called with news that the buyers were not comfortable with the HOA reserves and wanted to terminate the contract wanted to terminate the contract and move on. I had put out a flurry of advertising, to try to see if I could get it under contract again. I had a third VA buyer look at the property and he informed me, he was willing to make an offer. You told me you did not want to deal with him and withdraw the property from the MLS. The buyer was extremely upset and walked away. I felt with my disclosures of the HOA reserves and the buyer's interest in the property, we let a good, qualified buyer get away. In my past years in real estate, I have never had a property under contract twice, that failed to close.I have expressed to you verbally, in earnest, how bad I feel about not getting your condo to closing and would be willing to meet with you at any time to discuss how I can be of service to you, make things right and you comfortable with the process of selling your home now and buying anything in the future. I really enjoyed meeting and working with you Justin. I had been looking forward to long-term working and personal relationship with you. Please let me know if there is anything I can do to help you and make you feel better about our relationship. As I have told you before, it's not about commissions, it's about making sure my clients are happy. Best wishes to you and if there is ANYTHING that I can do to make you feel better, PLEASE let me know. Sincerely, James Kenna Real EstateJames Douglas Cell: 303-521-9777Fax: 888-417-4347Dear Justin - I am so sorry you feel this way. I pride myself in taking extremely good care of my clients and customers. This is why, even after your listing expired and I removed it from the MLS, I offered to help you out in any way, without you having to pay me or my company, any commissions. I also warned you that those house buyers, who buy any properties are sometimes scam artists and to be careful. I told you I would review any of their of contracts for free and there would be no future commissions owed. When you signed the listing agreement with me, I asked you about special assessments and to make sure your HOA fees were correct. The HOA figures you had given me were not correct and you said the separate HOA for the pool was voluntary and later I found out, it was not. You also did not inform me that the HOA had passed an amendment to the covenants, which no longer is allowing new owners to have dogs on the premises. This normally would NOT be a big issue, however, your property happens to be directly across the street from one of the largest dog parks in the State of Colorado. I feel this covenant restriction hurts all sellers in this community. The first buyer we had under contract did not have a problem with the HOA and covenant changesHowever, when they looked at the HOA reserves, they were concerned at the lack of reserve funds. The first buyers then, decided to terminate. The second buyer we had under contract, decided to terminate as well, due to lack of HOA reserves. I disclosed to buyer's agent (before offer) that we were expecting that special assessment for the roof and would be paid by seller and escrowed at closing. I informed you that our listing contract was expiring in one week and needed you to sign an extension to extend the listing until second buyer closing date. I also made you aware that if the contract failed that I would terminate my listing at any time. When the agent called me to terminate the contract on the second buyer, I offered to take money out of my commission and the seller to take extra monies to escrow for HOA reserve deficits. She informed me she would check with her buyers and get back to me. The next day, she called with news that the buyers were not comfortable with the HOA reserves and wanted to terminate the contract wanted to terminate the contract and move on. I had put out a flurry of advertising, to try to see if I could get it under contract again. I had a third VA buyer look at the property and he informed me, he was willing to make an offer. You told me you did not want to deal with him and withdraw the property from the MLS. The buyer was extremely upset and walked away. I felt with my disclosures of the HOA reserves and the buyer's interest in the property, we let a good, qualified buyer get away. In my past years in real estate, I have never had a property under contract twice, that failed to close.I have expressed to you verbally, in earnest, how bad I feel about not getting your condo to closing and would be willing to meet with you at any time to discuss how I can be of service to you, make things right and you comfortable with the process of selling your home now and buying anything in the future. I really enjoyed meeting and working with you Justin. I had been looking forward to long-term working and personal relationship with you. Please let me know if there is anything I can do to help you and make you feel better about our relationship. As I have told you before, it's not about commissions, it's about making sure my clients are happy. Best wishes to you and if there is ANYTHING that I can do to make you feel better, PLEASE let me know. Sincerely, James Kenna Real EstateJames Douglas Cell: 303-521-9777Fax: 888-417-4347Dear Justin - I am so sorry you feel this way. I pride myself in taking extremely good care of my clients and customers. This is why, even after your listing expired and I removed it from the MLS, I offered to help you out in any way, without you having to pay me or my company, any commissions. I also warned you that those house buyers, who buy any properties are sometimes scam artists and to be careful. I told you I would review any of their of contracts for free and there would be no future commissions owed. When you signed the listing agreement with me, I asked you about special assessments and to make sure your HOA fees were correct. The HOA figures you had given me were not correct and you said the separate HOA for the pool was voluntary and later I found out, it was not. You also did not inform me that the HOA had passed an amendment to the covenants, which no longer is allowing new owners to have dogs on the premises. This normally would NOT be a big issue, however, your property happens to be directly across the street from one of the largest dog parks in the State of Colorado. I feel this covenant restriction hurts all sellers in this community. The first buyer we had under contract did not have a problem with the HOA and covenant changesHowever, when they looked at the HOA reserves, they were concerned at the lack of reserve funds. The first buyers then, decided to terminate. The second buyer we had under contract, decided to terminate as well, due to lack of HOA reserves. I disclosed to buyer's agent (before offer) that we were expecting that special assessment for the roof and would be paid by seller and escrowed at closing. I informed you that our listing contract was expiring in one week and needed you to sign an extension to extend the listing until second buyer closing date. I also made you aware that if the contract failed that I would terminate my listing at any time. When the agent called me to terminate the contract on the second buyer, I offered to take money out of my commission and the seller to take extra monies to escrow for HOA reserve deficits. She informed me she would check with her buyers and get back to me. The next day, she called with news that the buyers were not comfortable with the HOA reserves and wanted to terminate the contract wanted to terminate the contract and move on. I had put out a flurry of advertising, to try to see if I could get it under contract again. I had a third VA buyer look at the property and he informed me, he was willing to make an offer. You told me you did not want to deal with him and withdraw the property from the MLS. The buyer was extremely upset and walked away. I felt with my disclosures of the HOA reserves and the buyer's interest in the property, we let a good, qualified buyer get away. In my past years in real estate, I have never had a property under contract twice, that failed to close.I have expressed to you verbally, in earnest, how bad I feel about not getting your condo to closing and would be willing to meet with you at any time to discuss how I can be of service to you, make things right and you comfortable with the process of selling your home now and buying anything in the future. I really enjoyed meeting and working with you Justin. I had been looking forward to long-term working and personal relationship with you. Please let me know if there is anything I can do to help you and make you feel better about our relationship. As I have told you before, it's not about commissions, it's about making sure my clients are happy. Best wishes to you and if there is ANYTHING that I can do to make you feel better, PLEASE let me know. Sincerely, James Kenna Real EstateJames Douglas Cell: 303-521-9777Fax: 888-417-

This is [redacted], I have reached out to [redacted] via email and left voice mails trying to resolve the complaint. If you could contact me we could discuss [redacted] and what it takes to make you happy. We have offered to do anything to resolve the issue. I am sorry about your experience and I have spoken to [redacted] about the issues and will do anything in my power to make sure that you are happy and that all future clients get the best service and that [redacted] treats them in a professional manner. I [redacted] agrees to make sure that all clients are treated in a professional, that he is on time and does what he says he will do. I take fullresponsibility for the actions of my agents including [redacted] and I am very sorry about your issues. I will sell your home for free myself if you are interested.  I am sorry [redacted] and will call all of [redacted] Buyers and Sellers during the transactions to make sure they are happy, If not I will terminate [redacted].[redacted]