Kennedy Business Investment Co

Review: We have a auto payment account with them and they neglect to take the payments out on the date the auto payments date. Today we received a notice for repossession as I have shown them proof of payment and they neglect to return our calls so we can prove we have paid let alone try are never honest with their payments and taking them out so we will owe them a late fee when they neglect to take the payments out. I am a mother of 4 and need this vehicle and can not worry about them repossessing out vehicle when we have all documentation we have paid and they as a business neglect to call us back or have communication with us unless it is on their terms and try to say we Didnt and don't pay.

Product_Or_Service: 2004 [redacted]

Account_Number: [redacted]

------------------we have got a repossession letter in the mail for are car but we have statements from are bank that show the they where payed and on time we have tried to contact them with now response. When we bough the 2004 chevy suburban we had set it up so it was auto pay and they neglect to take it out of when they do take it out they take double payments. We had cough them before doing this and had them fix this problem and they had by taking off the last 2 payments of the car. However we had to fight with them and fax are bank info to them to show them that them where doing this because I believe that there are more them one person doing this transaction and there not telling each other and im getting fed up with this and now telling me that there going to repo the car after I now we have payed for it on time every month is nuts so I hope you can help.Thank you [redacted] J [redacted]

Product_Or_Service: [redacted]

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I need communication from them and to return calls seeing we have paid and have proof we paid let alone have out banking information for auto pat and refuse to take it out on the date that we signed in the contract to where we have to every month call and tell them to take the payment out. Have the respect for customers not to threat to repossess a vehicle when a customer has been upfront and honest and paid every month on their auto loan and every month you call looking for a payment

Business

Response:

Business Response /* (1000, 5, 2013/06/20) */

Ms. [redacted] is a little confused. the last payment we received from her was on 4/18/13 and trhat was for the April 15th payment. We have not received a payment for may 15th because the credit card she gave us keeps getting denied. As far as contacting her we have sent 2 letters and called and spoke with her 3 times. Many other calls go to voice mail and are not returned. If she has proof of the may 15th payment we would like to see it. Repossession is our last resort. We try to resolve deliquent accounts to avoid this. how-ever like any financial institution that loans out money we must get repaid. We have not received any fax information concerning their bank statements, and we have not taken out any double payments. In closing we would like to see their proof of payment for May 15th . thank you [redacted] cfo