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Kennedy Tire & Auto Service, Inc.

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Reviews Kennedy Tire & Auto Service, Inc.

Kennedy Tire & Auto Service, Inc. Reviews (2)

Initial Business Response /* (1000, 5, 2015/08/24) */
First of all I want to thank the Revdex.com for protecting businesses from dishonest customers. As usual, [redacted] Tire & Auto Service and all of it's staff will take the high road and even though there are facts that are left out by Mr. [redacted]...

and flat out dishonest statements that are made, we will give you the truth and then you can see the true character of Mr. [redacted].
Mr. [redacted] tried extortion in getting us to refund him money without any proper business practice of validating his claim. He is keeping his word that unless we refunded him $290.00 immediately without any investigation that he would spread lies and make up stories and post them on the internet. He is doing that and now has involved the Revdex.com in his extortion plan. This in itself tells you a lot about Mr. [redacted].
Mr. [redacted] conveniently leaves out the fact that his Mustang had electrical problems. He also left out the fact that he had just purchased the car and did not know about it's past. Someone prior to us receiving the car had taken part of the wiring harness and had stripped off the wiring insulation and had taped wires together. This had caused electrical damage to the car, the wiring and it's components. When Mr. [redacted] want us to perform our $9.95 service and after pulling in his Mustang we found the extensive electrical problems we advised Mr. [redacted] that we would need to fix these electrical problems one at a time and we did not know the entirety of the damage at the beginning of the repair process. Mr. [redacted] agreed and so we started on the repairs. We advised Mr. [redacted] at each step and he approved each step prior to us performing the said repairs. At one point we told Mr. [redacted] that we were still not getting electrical power to his A/C compressor. Mr. [redacted] told us to stop and he picked up his Mustang. A few days went by and Mr. [redacted] came back with two teenagers. All three were very angry and seemed to be out of control with their emotions. Mr. [redacted] made it a point to be very difficult and at this point explained that we would not be allowed to validate his claim nor would he allow us to see any documents to validate his story. He said that unless we immediately gave him $290.00 that he would go on the internet and write stories and say that we would not take care of him. At this time Mr. [redacted] was reminded that he was accountable for his words and could be liable if he told lies. Tad apologized to [redacted] for his inconvenience and told [redacted] that we would be happy to take care of this problem and refund him the $290.00. We would just need to see his receipt(s) and validate his story. Mr. [redacted] told me that he would never show me any receipts and seeing the receipts were none of my business. Mr. [redacted] then immediately left our building. What I said to Mr. [redacted] teenagers was, "This is not how to handle this. You Dad is not handling this properly". He left with his two teenagers, while his teenagers were yelling, and cussing while they were on our property.
Mr. [redacted] has spread the lie that we refused to refund him money all over the internet. This once again shows the person that Mr. [redacted] is.
We would be willing to do exactly what we told Mr. [redacted] we would do when he came in with his out of control teenagers. That is refund him the $290.00. But, now we will also need Mr. [redacted] to remove all lies and what he called "stories" that he has posted on the internet. He will also need to sign a contract that states that he will not put anything about this on the internet, tell others about this and in all meanings and situations this will be a closed and sealed case.
This could have been a very simple situation, if Mr. [redacted] would have been willing to follow the most basic of business practices and provide documentation for his claim.
Once again, we thank the Revdex.com for protecting businesses from dishonest people and we appreciate help in resolving this matter in a business manner.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Extortion? Lies? Out of control teenagers? I have had my fill of Mr. [redacted]. We're done. Keep the money - it's not worth it.

I arrived with my vehicle at 8:15 AM Tad , an employee staff member, stated that this complete auto service center would assess my vehicle's AC system and call me if it needed to be recharged or if leak needed to be fixed all by 11 AM. He did not communicate effectively, was rude and domineering, and I was not called. I came back at 9:45 AM to see where they were in the process . I observed my car in the open bay for 10 minutes with nothing being done with the vehicle and no one being attentive to it. I came in the front office inside to see where the vehicle was in the process, the two employees communicated they did not know what was going on with the vehicle and the car was not in the electronic system. Tad then came in to talk to me. He could not tell me where they were in the process , said someone was working on it, and stated that we had discussed this business day that I had elected to do the evac/recharge of my vehicles AC unit for a $69, though I only elected to complete the free /c diagnostic. I did call the previous day about prices but I did not make appointment or agree to service. He was rude, said he was "worried about me" after I asked for my keys, and stated he was going to get my vehicle and "did not want to see me ever again". The car was not services at all during it's time sitting in the bay per my observation . Experience characterized by poor communication, lack of integrity , and awful.

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