Kennedy's Plumbing & Heating, Inc.

Dear *** ***,
Thank you for your e-mail I want to let you know that my compliant has been resolved directly with *** *** *** of Kennedy's Plumbing He came out to my house weeks ago and was able to fix the issues of concern Please go ahead and update your files according
Thank you very much
Sincerely,
*** ***

Our firm has contacted the manufacturer, as soon as the manufacturer recalls or replaces their defective equipment we can assist the customer in a permanent solutionWe have answered all of the customer's calls but were not able to appease him because our hands are tied and we are waiting on the
manufacturer.
We regret he has had this experience and wish we could do more to help him through it.
Thanks,

Complaint: ***
I am rejecting this response because: The manufacturer has not comitted to recalling or replacing the defective boilerI can understand Kennedy's delima but I need some assurance that the manufacturer will resolve this problem. If they are not willing to provide something in writing I could be sitting here with no resolution for as long as they wish to drag there feetIn the mean time I sit relying on a faulty boiler that my family needs for heat and hot water
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As per the service invoice the commitment was to diagnose and the charge was a flat $79/- This is clearly stated in the attached invoice in the original complaintBut now the business says that they charge for travel time, consultation with manufacturer etcseems reasonable though disappointing the way they established that chargeThis is my first time with this vendor
I spoke to the person while setting up the service callShe clearly stated that I will be liable for just $79/- for the callAny additional charge will be discussed and approved before proceedingTheir actions were contrary.
I am disappointed at the manner they established the chargesIt should have been straight forward and clearly stated before starting the work. I guess it is a different way of doing business
Sincerely,
*** ***

Response: We believe we have resolved the customer's problemWe need a few days to attain 100% customer satisfactionPlease let us know if that is feasible Sent on: 10/7/11:08:AM

Complaint: ***
I am rejecting this response because:
see attachment
Also please note that Revdex.com did not receive the correspondence that was sent to consumer

Response: We believe we have resolved the customer's problemWe need a few days to attain 100% customer satisfactionPlease let us know if that is feasibleSent on: 10/7/11:08:AM

In response to the customers writing of March 21, we offer the following,
The Manufacturer has requested our firm to provide them with a proposal for a brand-new boiler of a different manufacturer that they would consider paying for, The customer however has not approved the new name brand of this boiler, which only makes matters more difficultIf we were to get this new boiler approved and later find that the customer was not agreement we would be wasting our time
We are still waiting for the manufacturer to approve the cost, The customer would end up with a new boiler and would not have to pay anything
We need feedback from the customer as well as an answer from the manufacturer
Until such time as we receive both of these, Kennedy's plumbing cannot proceed in any direction
Thank you
*** *** ***
Sent from my iPad

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***It's actually out datedThe contractor, Kennedy's Plumbing and heating have replaced of the *** boiler with the boiler I chose after researching many boilersHowever I have had to reimburse Kennedy's $I did agree to this price to close this horror show and insure that my family has heat and hot waterI consider this mater closed but would suggest to anybody thinking of doing a gas conversion to research every aspect of this project unlike myselfDon't rely on recommendations made by your gas provider or contractorThis could save you a year and a half of aggravation
Sincerely,
*** ***

Complaint Information:
We have received a verbal approval to replace the "*** Boiler" with a *** *** ** combination boilerHowever now the customer does not want this boiler as his sons friend has recommend a Triangle Tube - Trimax boiler with built in storage tankThis boiler is not a like or similar product, Also it costs more than 2,000.00, more than the ***The *** II is $1,more and we've gotten the cost approvedIf the customer has the time he can call *** and try to convince them to approve this latest type of boilerUntil such timethat the customer and the factory can agree, we must ask that the Revdex.com not continue to write us as we cannot resolve an agreement between the Owner and the Factory that has not yet been reachedThe contact person at *** is John Miles - ###-###-####Please come to an agreement with the facotry and then get us involved

We have been Kennedy customers for 20+ yearsTwo months ago our water heater quit so I called Kennedy's and was given information about a high efficiency unit that would eliminate our old boiler and water heaterWe were interested in learning more; Tim K*** came to our house and explained everything including financing optionsWe are very happy with the resultSilent, reliable heat (we have natural gas and old-fashioned radiators) and, best of all, for the extra company during the holidays, unlimited, on-demand hot water! The wall-mounted unit was installed over the course of and ½ days by two techniciansA couple of minor things weren't completed at the time of the installation, and I assumed I would be chasing someone down to get it doneBut to my surprise one of the technicians returned a week later to complete the job without my remindingIn my experience, such attention to detail has been typical of Kennedy'sAltogether great service

Complaint: ***
I am rejecting this response because:
I have not spoken with the contractor about any deal with the manufacturerIll be sure to promptly call to see what he proposesThis is the first I have heard of any resolution to this problem
Sincerely,
*** ***

Mr*** requested our services for a property at * *** *** ** *** ***r
The original call was for *** *** gas combi boiler was not getting hot water unless customer ran heatOur technician arrived on site at 9:a.mand troubleshot the unit and conferred with *** *** technical support about system operationPer technical support they recommend that the way valve was defective and need to be replacedLocated repair kit and quoted customer $plus tax for repairCustomer declined work due to knowing someone who could perform work for himOur technician finished on the job at 10:a.mOur charge of $was for not only diagnosing the unit but working with *** *** technical support on the phoneNOTE: Our charges also include portal to portal travel timesOur office staff explained prior to this visit that there would be a diagnosis charge of $but depending on services required the amount could changeDue to our technician having to consult technical support, the extra charge is necessary to cover his timeMr*** originally agreed to these terms verbally, but once the technician requested payment gave him a difficult time*** from our office immediately called Mr*** while the technician waited in his truck and once again explained terms and Mr*** paid the agreed amount only to turn around two weeks later and file a complaint
6/3/3:21:PM

Complaint Information:
On June 27, 2014, *** *** called our office and was advised that *** *** was out of the country until July 15, and he would then address his problem*** *** agreed to this and his file is on *** *** desk waiting his arrivalAt this time there cannot be a response until *** *** reviews his file and has a grasp of exactly what problem is he experiencing at this time since there have no problems that we are aware of since a service call in August of Please allow *** *** the extra time to review the file and respond accordingly

My office has attempted to reach the customer on several occasions, leaving messages on the customer's voice mail The customer has finally responded due to my last response The customer called my office on Monday, April 7, and left a message with the type of new boiler he would like to replace the *** unit This information will now be forwarded to the *** Manufacturer and will await their approval to move forward Over the past several weeks we have reached out to the manufacturer on numerous occasions on behalf of this customer and are still awaiting directions from the management at *** Corporation

Where to beginCalled to have our furnace fixedWas not firingJames was a pleasant guy who was the tech that came to fix the problemHe was here for about an hour and could resolve the problem so he called Lennox for some helpAfter a half hour on the phoneon hold with Lennox, James was told by his Boss to leaveI could not believe itI asked why and he said his boss had other jobs to doJames was a bit embarrassed but stated he worked for him and had to obey is bossSo now we have no tech here, going down to degrees and no heatSo I call up the office and spoke to the ownerHe advised me never to buy a Lennox, hard to get parts, expensive and there was nothing he could do for usHe has other jobs to do, so basically told be good luck(Your Screwed)I thought I was the customer???
Paying for a service, getting no resultsPlease advise all friends to stay away from this company!!!!

Beware of this awful companyBad customer servicesPlease read *** for customer reviews of this coThe worst experiences I ever encounterHad to call *** to assist and they did a great jobAll the bad comments from *** is all true because my husband and I experience thisGo somewhere else for your Heating and Plumming issues

Response: We believe we have resolved the customer's problemWe need a few days to attain 100% customer satisfactionPlease let us know if that is feasible
Sent on: 10/7/11:08:AM