Complaint: [redacted] I am rejecting this response because: The manufacturer has not comitted to recalling or replacing the defective boilerI can understand Kennedy's delima but I need some assurance that the manufacturer will resolve this problem If they are not willing to provide something in writing I could be sitting here with no resolution for as long as they wish to drag there feetIn the mean time I sit relying on a faulty boiler that my family needs for heat and hot water Sincerely, [redacted]
Response: We believe we have resolved the customer's problemWe need a few days to attain 100% customer satisfactionPlease let us know if that is feasible Sent on: 10/7/11:08:AM
Our firm has contacted the manufacturer, as soon as the manufacturer recalls or replaces their defective equipment we can assist the customer in a permanent solutionWe have answered all of the customer's calls but were not able to appease him because our hands are tied and we are waiting on the manufacturer We regret he has had this experience and wish we could do more to help him through it Thanks,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] It's actually out datedThe contractor, Kennedy's Plumbing and heating have replaced of the [redacted] boiler with the boiler I chose after researching many boilersHowever I have had to reimburse Kennedy's $I did agree to this price to close this horror show and insure that my family has heat and hot waterI consider this mater closed but would suggest to anybody thinking of doing a gas conversion to research every aspect of this project unlike myselfDon't rely on recommendations made by your gas provider or contractorThis could save you a year and a half of aggravation Sincerely, [redacted]
In response to the customers writing of March 21, we offer the following, The Manufacturer has requested our firm to provide them with a proposal for a brand-new boiler of a different manufacturer that they would consider paying for, The customer however has not approved the new name brand of this boiler, which only makes matters more difficultIf we were to get this new boiler approved and later find that the customer was not agreement we would be wasting our time We are still waiting for the manufacturer to approve the cost, The customer would end up with a new boiler and would not have to pay anything We need feedback from the customer as well as an answer from the manufacturer Until such time as we receive both of these, Kennedy's plumbing cannot proceed in any direction Thank you [redacted] Sent from my iPad
Mr [redacted] requested our services for a property at [redacted] r The original call was for [redacted] gas combi boiler was not getting hot water unless customer ran heatOur technician arrived on site at 9:a.mand troubleshot the unit and conferred with [redacted] technical support about system operationPer technical support they recommend that the way valve was defective and need to be replacedLocated repair kit and quoted customer $plus tax for repairCustomer declined work due to knowing someone who could perform work for himOur technician finished on the job at 10:a.mOur charge of $was for not only diagnosing the unit but working with [redacted] technical support on the phoneNOTE: Our charges also include portal to portal travel timesOur office staff explained prior to this visit that there would be a diagnosis charge of $but depending on services required the amount could changeDue to our technician having to consult technical support, the extra charge is necessary to cover his timeMr [redacted] originally agreed to these terms verbally, but once the technician requested payment gave him a difficult time [redacted] from our office immediately called Mr [redacted] while the technician waited in his truck and once again explained terms and Mr [redacted] paid the agreed amount only to turn around two weeks later and file a complaint 6/3/3:21:PM
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As per the service invoice the commitment was to diagnose and the charge was a flat $79/- This is clearly stated in the attached invoice in the original complaintBut now the business says that they charge for travel time, consultation with manufacturer etcseems reasonable though disappointing the way they established that chargeThis is my first time with this vendor I spoke to the person while setting up the service callShe clearly stated that I will be liable for just $79/- for the callAny additional charge will be discussed and approved before proceedingTheir actions were contrary I am disappointed at the manner they established the chargesIt should have been straight forward and clearly stated before starting the work I guess it is a different way of doing business Sincerely, [redacted]
Response: We believe we have resolved the customer's problem. We need a few days to attain 100% customer satisfaction. Please let us know if that is feasible. Sent on: 10/7/2015 11:08:22 AM
Complaint Information: We have received a verbal approval to replace the " [redacted] Boiler" with a [redacted] combination boilerHowever now the customer does not want this boiler as his sons friend has recommend a Triangle Tube - Trimax boiler with built in storage tankThis boiler is not a like or similar product, Also it costs more than 2,000.00, more than the [redacted] The [redacted] II is $1,more and we've gotten the cost approvedIf the customer has the time he can call [redacted] and try to convince them to approve this latest type of boilerUntil such timethat the customer and the factory can agree, we must ask that the Revdex.com not continue to write us as we cannot resolve an agreement between the Owner and the Factory that has not yet been reachedThe contact person at [redacted] is John Miles - ###-###-####Please come to an agreement with the facotry and then get us involved
My office has attempted to reach the customer on several occasions, leaving messages on the customer's voice mail The customer has finally responded due to my last response The customer called my office on Monday, April 7, and left a message with the type of new boiler he would like to replace the [redacted] unit This information will now be forwarded to the [redacted] Manufacturer and will await their approval to move forward Over the past several weeks we have reached out to the manufacturer on numerous occasions on behalf of this customer and are still awaiting directions from the management at [redacted] Corporation
Complaint: [redacted] I am rejecting this response because: The manufacturer has not comitted to recalling or replacing the defective boilerI can understand Kennedy's delima but I need some assurance that the manufacturer will resolve this problem If they are not willing to provide something in writing I could be sitting here with no resolution for as long as they wish to drag there feetIn the mean time I sit relying on a faulty boiler that my family needs for heat and hot water Sincerely, [redacted]
Response: We believe we have resolved the customer's problemWe need a few days to attain 100% customer satisfactionPlease let us know if that is feasible Sent on: 10/7/11:08:AM
Our firm has contacted the manufacturer, as soon as the manufacturer recalls or replaces their defective equipment we can assist the customer in a permanent solutionWe have answered all of the customer's calls but were not able to appease him because our hands are tied and we are waiting on the manufacturer We regret he has had this experience and wish we could do more to help him through it Thanks,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] It's actually out datedThe contractor, Kennedy's Plumbing and heating have replaced of the [redacted] boiler with the boiler I chose after researching many boilersHowever I have had to reimburse Kennedy's $I did agree to this price to close this horror show and insure that my family has heat and hot waterI consider this mater closed but would suggest to anybody thinking of doing a gas conversion to research every aspect of this project unlike myselfDon't rely on recommendations made by your gas provider or contractorThis could save you a year and a half of aggravation Sincerely, [redacted]
In response to the customers writing of March 21, we offer the following, The Manufacturer has requested our firm to provide them with a proposal for a brand-new boiler of a different manufacturer that they would consider paying for, The customer however has not approved the new name brand of this boiler, which only makes matters more difficultIf we were to get this new boiler approved and later find that the customer was not agreement we would be wasting our time We are still waiting for the manufacturer to approve the cost, The customer would end up with a new boiler and would not have to pay anything We need feedback from the customer as well as an answer from the manufacturer Until such time as we receive both of these, Kennedy's plumbing cannot proceed in any direction Thank you [redacted] Sent from my iPad
Mr [redacted] requested our services for a property at [redacted] r The original call was for [redacted] gas combi boiler was not getting hot water unless customer ran heatOur technician arrived on site at 9:a.mand troubleshot the unit and conferred with [redacted] technical support about system operationPer technical support they recommend that the way valve was defective and need to be replacedLocated repair kit and quoted customer $plus tax for repairCustomer declined work due to knowing someone who could perform work for himOur technician finished on the job at 10:a.mOur charge of $was for not only diagnosing the unit but working with [redacted] technical support on the phoneNOTE: Our charges also include portal to portal travel timesOur office staff explained prior to this visit that there would be a diagnosis charge of $but depending on services required the amount could changeDue to our technician having to consult technical support, the extra charge is necessary to cover his timeMr [redacted] originally agreed to these terms verbally, but once the technician requested payment gave him a difficult time [redacted] from our office immediately called Mr [redacted] while the technician waited in his truck and once again explained terms and Mr [redacted] paid the agreed amount only to turn around two weeks later and file a complaint 6/3/3:21:PM
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As per the service invoice the commitment was to diagnose and the charge was a flat $79/- This is clearly stated in the attached invoice in the original complaintBut now the business says that they charge for travel time, consultation with manufacturer etcseems reasonable though disappointing the way they established that chargeThis is my first time with this vendor I spoke to the person while setting up the service callShe clearly stated that I will be liable for just $79/- for the callAny additional charge will be discussed and approved before proceedingTheir actions were contrary I am disappointed at the manner they established the chargesIt should have been straight forward and clearly stated before starting the work I guess it is a different way of doing business Sincerely, [redacted]
Response: We believe we have resolved the customer's problem. We need a few days to attain 100% customer satisfaction. Please let us know if that is feasible. Sent on: 10/7/2015 11:08:22 AM
Complaint Information: We have received a verbal approval to replace the " [redacted] Boiler" with a [redacted] combination boilerHowever now the customer does not want this boiler as his sons friend has recommend a Triangle Tube - Trimax boiler with built in storage tankThis boiler is not a like or similar product, Also it costs more than 2,000.00, more than the [redacted] The [redacted] II is $1,more and we've gotten the cost approvedIf the customer has the time he can call [redacted] and try to convince them to approve this latest type of boilerUntil such timethat the customer and the factory can agree, we must ask that the Revdex.com not continue to write us as we cannot resolve an agreement between the Owner and the Factory that has not yet been reachedThe contact person at [redacted] is John Miles - ###-###-####Please come to an agreement with the facotry and then get us involved
My office has attempted to reach the customer on several occasions, leaving messages on the customer's voice mail The customer has finally responded due to my last response The customer called my office on Monday, April 7, and left a message with the type of new boiler he would like to replace the [redacted] unit This information will now be forwarded to the [redacted] Manufacturer and will await their approval to move forward Over the past several weeks we have reached out to the manufacturer on numerous occasions on behalf of this customer and are still awaiting directions from the management at [redacted] Corporation