Kennedy's Floors

[redacted] contacted me to install prefinished wood flooring
and 12x12 tile at [redacted].[redacted] as given 2 samples of oak flooring made in USA. She
chose a sample and we ordered the flooring. When the flooring arrived [redacted]
was told about the 72 hour Acclimation Period. Also was...

shown the flooring and was
asked was this the product she wanted? At that time she said don’t wait 72
hours go ahead and install the flooring. It was then installed.Job was completed and she said it was beautiful and paid the
final invoice.3 weeks after the installation. She called and said it was the
wrong size. I told her I would look into it. The flooring company told me it
was the same product number as sample since [redacted] did not let the flooring
acclimate she voided the warranty at this point I gave her a warranty on labor.1st attempt to resolve this was to install new
flooring in other two areas in her home. I would supply all labor and materials
up to $500.00.2nd [redacted] demanded a warranty on flooring I cannot
warranty flooring what I did not manufacture and she voided by not acclimating.3rd attempt. I asked her to settle this matter. She
said contract amount. I said it could not be that amount. We ordered what we
were told we were very professional. She was shown the flooring prior and
acknowledged it was right.[redacted] then left me a very profane phone message. In front
on my children at that point I tried one more time and offered a cash payment. She
refused stating she wants to know about any chemicals in the flooring from
china where her dogs are from.We have been very patient in our attempt. To take care of
this matter. This is all from a misunderstanding I wish not to have contact
with [redacted] she is very rude to myself and employees.

[redacted] contacted me to install prefinished wood flooring
and 12x12 tile at [redacted].[redacted] as given 2 samples of oak flooring made in USA. She
chose a sample and we ordered the flooring. When the flooring arrived [redacted]
was told about the 72 hour Acclimation Period. Also was shown...

the flooring and was
asked was this the product she wanted? At that time she said don’t wait 72
hours go ahead and install the flooring. It was then installed.Job was completed and she said it was beautiful and paid the
final invoice.3 weeks after the installation. She called and said it was the
wrong size. I told her I would look into it. The flooring company told me it
was the same product number as sample since [redacted] did not let the flooring
acclimate she voided the warranty at this point I gave her a warranty on labor.1st attempt to resolve this was to install new
flooring in other two areas in her home. I would supply all labor and materials
up to $500.00.2nd [redacted] demanded a warranty on flooring I cannot
warranty flooring what I did not manufacture and she voided by not acclimating.3rd attempt. I asked her to settle this matter. She
said contract amount. I said it could not be that amount. We ordered what we
were told we were very professional. She was shown the flooring prior and
acknowledged it was right.[redacted] then left me a very profane phone message. In front
on my children at that point I tried one more time and offered a cash payment. She
refused stating she wants to know about any chemicals in the flooring from
china where her dogs are from.We have been very patient in our attempt. To take care of
this matter. This is all from a misunderstanding I wish not to have contact
with [redacted] she is very rude to myself and employees.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.What I am asking for is proof of purchase for [redacted], 3/4" X 2-1/4", Product #100142 (a code specific to [redacted]), which was the sample provided to and approved by me prior to installation.  Mr. [redacted] has told me repeatedly that he ordered per the sample and that he does have the proof of purchase from [redacted].  Once he provides that, our only dispute is in the width, which is 3-1/4" rather than 2-1/4."  According to Mr. [redacted], that was a mistake made by his supplier.  I would also like proof of purchase for the tile.
Thank you,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What I am asking for is proof of purchase for [redacted], 3/4" X 2-1/4", Product #100142 (a code specific to [redacted]), which was the sample provided to and approved by me prior to installation.  Mr. [redacted] has told me repeatedly that he ordered per the sample and that he does have the proof of purchase from [redacted].  Once he provides that, our only dispute is in the width, which is 3-1/4" rather than 2-1/4."  According to Mr. [redacted], that was a mistake made by his supplier.  I would also like proof of purchase for the tile.
Thank you,
[redacted]

Review: I contracted with Mr. [redacted] to supply and install three rooms of prefinished solid hardwood flooring from a specific manufacturer and of a particular size according to the sample he provided me. What I ended up with is three rooms of flooring of an incorrect width and from an unknown manufacturer, since he will not provide me with proof of purchase for the materials. Before hiring him, I did my research and made sure to select flooring manufactured in the USA, from trees grown in the USA. Now I'm living with floor that is not the size I chose and could be from anywhere in the world, including China.Desired Settlement: First I need proofs of purchase for the materials supplied, including both wood and tile. Depending on whether or not the materials are potentially toxic and/or of a quality inferior to those I selected, I will determine requested compensation.

Business

Response:

[redacted] contacted me to install prefinished wood flooring

and 12x12 tile at [redacted] as given 2 samples of oak flooring made in USA. She

chose a sample and we ordered the flooring. When the flooring arrived [redacted]

was told about the 72 hour Acclimation Period. Also was shown the flooring and was

asked was this the product she wanted? At that time she said don’t wait 72

hours go ahead and install the flooring. It was then installed.Job was completed and she said it was beautiful and paid the

final invoice.3 weeks after the installation. She called and said it was the

wrong size. I told her I would look into it. The flooring company told me it

was the same product number as sample since [redacted] did not let the flooring

acclimate she voided the warranty at this point I gave her a warranty on labor.1st attempt to resolve this was to install new

flooring in other two areas in her home. I would supply all labor and materials

up to $500.00.2nd [redacted] demanded a warranty on flooring I cannot

warranty flooring what I did not manufacture and she voided by not acclimating.3rd attempt. I asked her to settle this matter. She

said contract amount. I said it could not be that amount. We ordered what we

were told we were very professional. She was shown the flooring prior and

acknowledged it was right.[redacted] then left me a very profane phone message. In front

on my children at that point I tried one more time and offered a cash payment. She

refused stating she wants to know about any chemicals in the flooring from

china where her dogs are from.We have been very patient in our attempt. To take care of

this matter. This is all from a misunderstanding I wish not to have contact

with [redacted] she is very rude to myself and employees.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.What I am asking for is proof of purchase for [redacted], 3/4" X 2-1/4", Product #100142 (a code specific to [redacted]), which was the sample provided to and approved by me prior to installation. Mr. [redacted] has told me repeatedly that he ordered per the sample and that he does have the proof of purchase from [redacted]. Once he provides that, our only dispute is in the width, which is 3-1/4" rather than 2-1/4." According to Mr. [redacted], that was a mistake made by his supplier. I would also like proof of purchase for the tile.

Thank you,