Kenneth A Kehew DDS

The Vice President was away on a business trip and Eliana G***, Service Director, called and spoke to youOur management team works as a whole and we have been very fair and honest.Sincerely,Missi C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The VP was supposed to call me this week and never did
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Our General Manager is away on business and expected to return on Tuesday, March,[redacted] We will investigate the claim and follow up with [redacted]. A manager is going to reach out to [redacted] to let him know as well. This will be addressed and we appreciate your understanding.Sincerely,Missi C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I've reached out to [redacted], VW Manhattan's Director of Service and received the follwing timeline:First time car came in for service:1.The car was dropped off on 5/*/2016 at 8:03am RO# [redacted].2.Sterling M[redacted] was the service advisor that wrote up the car.3.The engine was misfiring and the...

check engine light was on.4.The customer requested that we change the rear main seal, that was diagnosed on 8/**/2016 at Volkswagen of Mohegan Lake.5.The customer also requested we do a New York state inspection and check the car over.6.When the car was inspected for repair the entire lower section of the engine compartment and floor were covered with oil from the rear main seal leaking.7.There were 8 stored fault codes for misfire. This means that the engine lost vacuum 8 times, in most cases because it was low on oil. This happened between 8/**/2015 and 5/*/2016, when the car was brought in for repair.8.The engine repair consisted of removing the transmission and flywheel replacing the rear main seal and reinstalling the transmission and flywheel.9.The technician followed the test plan with the scan tool, set readiness, and reset service lights car ok.10.Performed New York state inspection, car passed.11.Test drove no service lights, car is running to manufacture’s specifications.Second time car came in with engine issue:1.The car was towed in 5/*/2016 at 10:22am RO# [redacted] 2.Sterling M[redacted] was the service advisor that wrote up the car.3.The car would crank but wouldn’t start.4.When inspecting the engine the technician found that the engine was over filled by 2.5 to 3.0 quarts of oil and the spark plugs were soaked in oil.5.Our technician removed the upper timing chain cover to inspect the timing chain and tensioner. The tensioner made the chain slip and the timing was off by 90 degrees.6.After reviewing the engine failure with our Volkswagen QTM Amaury Dosogne, he felt that with the engine overfilled by 2.5 to 3.0 quarts of oil that could have caused the timing chain tensioner to fail and the timing chain to slip. Also running the car low on oil for almost one year, could cause an engine fail.7.I spoke with the owner’s father and explained that the failure was in a different area of the engine and the possible reasons for the failure.8.I also told him we would give him a significant discount to compensate for the rear main seal repair that was done on 5/*/2016.9.The customer declined our offer and had the car towed out.The attached repair orders can confirm this timeline. Our technicians are certified by Volkswagen and we stand behind their work. We are willing to work with [redacted] to find a remedy as noted above.Sincerely,Missi C[redacted]