Kenneth Lynch Jr.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There is no solution to do the right thing whether its fixing the problem PR reimbursing my money Regards, [redacted] *** [redacted] ***

regarding lighter assembly and labor Inbox x [redacted] 12:PM (minutes ago) tome Dear ***, This is confirm that the lighter assemby does not workI would like a refund for plus labor of Regards, also please let me know that you recieved this email [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: first of all they changed the the invoice that they sent youthey charged me in parts, and on the the invoice they sent you the parts were again I only asked them to check the fuses for the lighternot once did they call me and ask if I wanted it replaced. AND yes they did charge me for the lighters at a piece and labor EIGHTY NINE DOLLARS FOR LABOR
My invoice is dated 09/10/they invoice they sent you is dated 10/10/My bill says paid in cash
As far as I am concerned they own me more then in labor
Regards,*** ***

To whom it may concern;
The first time this vehicle was brought in it had a parasitic drain on the battery cause by the
instrument clusterThe second time James came in was for a state inspectionAs you can see on
the attached invoices, he failed
for bald mismatched size tires, front brake pads below the legal limit &
rear brake shoes crackedThe only additional charges on this invoice were the labor for repairing the driver
side ground wire to the tail lamp assembly & one bulbThese were both authorized by the owner
The owner took the vehicle & returned with new brake pads, rotors & brake shoes on the vehicle- and we mounted
& balanced the four tires he suppliedat that point we placed a valid safety sticker on his vehicleThe customer came in & stated
that the dashboard states "brake lamp failure" - the brake lamps on the rear of the vehicle work fine but the module that reports that to the computer/ instrument cluster
has now failed- James was informed he needs a lighting control module/ lamp out module for his JeepWe checked salvage
yards for the part to help him but being that it is a year old vehicle we had no success
Any questions feel free to contact meJen

To whom it may concern;The first time this vehicle was brought in it had a parasitic drain on the battery cause by the instrument cluster. The second time James came in was for a state inspection. As you can see onthe attached invoices, he failed for 4 bald mismatched size tires, front brake pads...

below the legal limit & rear brake shoes cracked. The only additional charges on this invoice were the labor for repairing the driverside ground wire to the tail lamp assembly & one bulb. These were both authorized by the owner. The owner took the vehicle & returned with new brake pads, rotors & brake shoes on the vehicle- and we mounted & balanced the four tires he supplied... at that point we placed a valid safety sticker on his vehicle. The customer came in & statedthat the dashboard states "brake lamp failure" - the brake lamps on the rear of the vehicle work fine but the module that reports that to the computer/ instrument clusterhas now failed- James was informed he needs a lighting control module/ lamp out module for his 1994 Jeep. We checked salvage yards for the part to help him but being that it is a 21 year old vehicle we had no success. Any questions feel free to contact me.Jen

To Whom It May Concern;
There is no further response from Superior Auto Electric. I stand by the facts in my previous response.
Thank You,
Jennifer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
There is no solution to do the right thing whether its fixing the problem PR reimbursing my money
Regards,[redacted] 
[redacted]

regarding lighter assembly and labor
Inbox

x

[redacted]




12:13 PM (22 minutes ago)










tome




Dear [redacted],
This is confirm that the lighter assemby does not work. I would like a refund for 25.90 plus labor of 89.00.
Regards,  also please let me know that you recieved this email.
[redacted]

To Whom It May Concern;
I have attached the invoice that was charged to [redacted]. As you can see, she was never charged for the actual cigarette lighters that were installed.
The day that she arrived to pick up her vehicle she informed me that I had installed them with out...

previously approval. Although noted on her account was "customer states to fix cigarette lighter".  I asked if she would like them removed at no charge & I would gladly re-install her old and damaged lighter assemblies.  She said that it was fine, I removed the cost of the two lighter assemblies & she paid her bill with no issue. Two weeks later, [redacted] called and said she would like a refund for the cigarette lighter labor. I had told her that she agreed to the invoice on 9/10/2014 and everything was paid for - I had discarded her old parts & would have nothing to replace them with. She said she didn't want them removed but she wanted the labor fee back. I discussed this with the business owner & he agreed that it was already adjusted and we would not be corrected further.If there are any questions, contact Jen D[redacted] at ###-###-####

Review: I had some work done by this company. They fixed a door lock. my lighter in my car was not working. I asked them to check the fuses. When I went to pick up my car, they had replaced the lighters and charged me me 89.00 for labor. I never received a phone call asking if I wanted them replaced. Thay never checked the fuses, they just went a head and replaced the parts without my permission or knowledge.I says on their invoice that all work must be authorized. I never did or get a ohone call.Desired Settlement: I tried to reslove this matter with them. they did'nt get it. I never authorized it. I asked for the labor to be refuned. 89.00

Business

Response:

To Whom It May Concern;I have attached the invoice that was charged to [redacted]. As you can see, she was never charged for the actual cigarette lighters that were installed. The day that she arrived to pick up her vehicle she informed me that I had installed them with out previously approval. Although noted on her account was "customer states to fix cigarette lighter". I asked if she would like them removed at no charge & I would gladly re-install her old and damaged lighter assemblies. She said that it was fine, I removed the cost of the two lighter assemblies & she paid her bill with no issue. Two weeks later, [redacted] called and said she would like a refund for the cigarette lighter labor. I had told her that she agreed to the invoice on 9/10/2014 and everything was paid for - I had discarded her old parts & would have nothing to replace them with. She said she didn't want them removed but she wanted the labor fee back. I discussed this with the business owner & he agreed that it was already adjusted and we would not be corrected further.If there are any questions, contact Jen D[redacted] at ###-###-####

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: first of all they changed the the invoice that they sent you. they charged me 183.16 in parts, and on the the invoice they sent you the parts were 154.26. again I only asked them to check the fuses for the lighter. not once did they call me and ask if I wanted it replaced. AND yes they did charge me for the lighters at 12.95 a piece and labor EIGHTY NINE DOLLARS FOR LABOR.

My invoice is dated 09/10/2014. they invoice they sent you is dated 10/10/2014. My bill says paid in cash.

As far as I am concerned they own me more then 89.00 in labor.

Regards,[redacted]

Business

Response:

To Whom It May Concern; There is no further response from Superior Auto Electric. I stand by the facts in my previous response.Thank You,Jennifer

Consumer

Response:

regarding lighter assembly and labor