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Kenneth Reeve Apparel, LTD

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Reviews Kenneth Reeve Apparel, LTD

Kenneth Reeve Apparel, LTD Reviews (36)

Dear [redacted] Your order was cancelled on May [redacted] due to some computer error, the item you ordered was not availableYour card was never charged, only an authorization was obtainedPlease contact your credit card company, if you have been charged, our company will gladly refund your money with your proof of being chargedYou can call me on my direct line to discuss any other issues you may haveThe phone lines were not answered, as we had a flooding and all lines were outI apologies in advance for any inconvenience we may have caused you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We are sorry for the inconvenienceHowever, this order was canceled and we emailed the notice, which we suspect went to your spam box and that is why you are not aware of itI am sure by now you have checked with your credit card company and you know there was no money taken out of your account eitherI assure you that your card is not scammed as we do not have any access to your full credit card informationOnce the item is back in stock, we will let you know, so you can reorder at that time if you wish to do so

Your order was cancelled the next day and you were notified by emailYour credit card was not chargedI can be reached at ###-###-#### for any other concern you may haveI apologies in advance for the inconvenience we may have caused you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Unfortunately, they still have not taken any ownership for their lack of communication and customer service.Although the funds have been refunded back into my account, never once did I receive some sort of apology (e.gemail, text, phone call, etc.) Instead, they blamed it on their software.I have nothing further to add to this complaint and I'm expecting nothing else further from this company.I hope they have taken this complaint seriously and they become a better business in the future In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.A reputable company has a customer service department which responds to emails and phone callsI only received one conformation order email- there is no emails from this company in my spam box Sincerely, [redacted] ***

Revdex.com:What the representative stated about speaking with me directly is entirely not true, I have not spoken with anyone over phone or email, not once. I have sent several emails without response and do not appreciate being made to look like a liar and will never do business with this company again.The charges were reversed and the money was credited back to my checking account so this has been resolved
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

sans-serif;">We are sorry for the inconvenienceHowever, this order was canceled and we emailed the notice, which we suspect went to your spam box and that is why you are not aware of itI am sure by now you have checked with your credit card company and you know there was no money taken out of your account eitherI assure you that your card is not scammed as we do not have any access to your full credit card informationOnce the item is back in stock, we will let you know, so you can reorder at that time if you wish to do so

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** ***,
I would like to apologize
for any inconvenience our company has caused you
Please note that we have no access to your credit card information and all your
information is safely hold by credit card processing service
Please know that we don't collect any money until we actually ship the item you
ordered completely
Please call your bank or inspect your bank statement, I believe you will notice
that we just got an authorization and therefore, never actually charged your
account
If you have the proof that you have been charged and not received the refund,
we would gladly refund you the money and will start our own investigation
You can reach me by calling my direct number ###-###-#### during business hours
with any concern
Again we are sorry for the inconvenience and will gladly help you to make sure
your money is safe and there is no scam
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Regretfully, it's sad to see that this company thinks they did nothing wrong. Here in the USA, when money comes out of one's account, it is officially 'paid'. When money comes back into one's account, it has been officially 'refunded.' Is this company selling they're products under the same system that a car rental agency uses? Believe me, I tried calling ALL their listed numbers repeatedly, but there was no answering machine and there certainly was no human answering. It seems that this manager either doesn't know what messaging system he/she has or they're simply lying.If they can't keep track of their inventory (especially during Christmas), then they shouldn't be advertising it online for purchase. END OF STORY.This issue (which shouldn't have even gone this far) is NOT resolved. Future buyers need to be careful when dealing with this company. When you need customer service the most, they seem to not want to answer the phone.?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

*** *** We are sorry for your inconvenienceThe item you ordered was not available for express shippingYour order was canceled and a cancelation notice was emailed which I suspect
went to your spam boxHowever, I am sure by now you have checked with your credit card company and you know that there was no money charged to your accountAgain, I apologize for any inconvenience that our company may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** We are sorry for your inconvenienceThe item you ordered was not available for express shippingYour order was canceled and a cancelation notice was emailed which I suspect went to your spam boxHowever, I am sure by now you have checked with your credit card company and you know that
there was no money charged to your accountAgain, I apologize for any inconvenience that our company may have caused

Dear [redacted] Your order was cancelled on May [redacted] due to some computer error, the item you ordered was not available. Your card was never charged, only an authorization was obtained....

Please contact your credit card company, if you have been charged, our company will gladly refund your money with your proof of being charged. You can call me on my direct line to discuss any other issues you may have. The phone lines were not answered, as we had a flooding and all lines were out. I apologies in advance for any inconvenience we may have caused you.

Your order was cancelled the next day and you were notified by email. Your credit card was not charged. I can be reached at ###-###-#### for any other concern you may have. I apologies in advance for the inconvenience we may have caused you.

Dear [redacted]I am sorry that this matter has not been solved as of yet.If you recall, I talked to you personally on Feb [redacted] and explained to you that if the refund has not been issued to you, you need to send me a copy of your credit card statement showing the actual charge and the copy of...

your credit card statement for the month after that, so I can follow it with our bank and to solve the problem.I even gave you my direct phone number and asked you to please call me directly.Here is the information regarding your charge once again.Transaction # [redacted]If you still have not received the refund, Please send me the two copies of yourcredit card statement, showing the charge and the one for the following month to[redacted]I apologize for the inconvenience and assure you that I will handle this situation for you personally.

First, I would like to apologies for any inconvenience we may have caused you. To answer your concerns, we do not collect any credit card information, all your information is on file with either...

[redacted] or other credit card processing companies. We can not collect any money till we actually ship your order in full and even at that time, we have no access to your card information. Please check with your bank to make sure they have charged your account and if they did, have they refund you back or not. If your bank have charged your account and not credited back your account, please call me, [redacted] at ###-###-#### during business hours and I would gladly go over the situation and help you with your concerns.

We are very sorry that you still find this matter not resolved. We are trying our best to fix our soft wear to show our inventory at real time to avoid the future problems.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.A reputable company has a customer service department which responds to emails and phone calls. I only received one conformation order email- there is no emails from this company in my spam box.
Sincerely,
[redacted]

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Description: UNDERWEAR-WHOLESALE & MANUFACTURERS

Address: 24 Orchard Street, New York, New York, United States, 10002-6110

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www.kennethreeve.com

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